[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-dira-hr-solutions-senior-case-management-coordinator-and-technical-quality-lead-jIf8my":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":31,"hardFilters":33,"minSalary":37,"maxSalary":38,"address":39,"currency":42,"isExternal":28,"externalLink":43,"externalPlatform":44},"6abdd4c81075de372ed4a550","Senior Case Management Coordinator and Technical Quality Lead",null,"\u003Cp>\u003Cb>KEY RESPONSIBILITIES & DUTIES\u003C/b>\u003C/p> \u003Cp>\u003Cb>1. MHPSS Coordination for Law Enforcement & First Responders:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>Coordinate and oversee the provision of specialized MHPSS services, stress management\u003C/li>\u003Cli>support, and vicarious trauma debriefings for law enforcement officers in close\u003C/li>\u003Cli>collaboration with the MHPSS consultant\u003C/li>\u003Cli>Design, contextualize, and deliver specialized trauma-informed care training modules for\u003C/li>\u003Cli>frontline first responders.\u003C/li>\u003Cli> Establish confidential psychological referral pathways and peer-support frameworks for\u003C/li>\u003Cli>officers routinely exposed to trauma and human trafficking cases in close collaboration\u003C/li>\u003Cli>with the MHPSS consultant\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>2. Overall Program Safeguarding & Compliance:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>○ Serve as the Program Safeguarding Focal Point, enforcing strict adherence to\u003C/li>\u003Cli>Protection from Sexual Exploitation and Abuse (PSEA), Child Protection, and Survivor\u003C/li>\u003Cli>Safeguarding policies across all operational sites.\u003C/li>\u003Cli>Establish confidential feedback, complaint, and whistleblowing mechanisms across all\u003C/li>\u003Cli>facilities, leading internal investigations or case reviews for any policy breaches.\u003C/li>\u003Cli>Audit shelter physical spaces and operational workflows to ensure zero-tolerance\u003C/li>\u003Cli>compliance with survivor safety and dignity standards.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>3. Shelter Management & Operational Oversight:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli> Provide direct administrative and operational supervision to Shelter Managers across all\u003C/li>\u003Cli>sites.\u003C/li>\u003Cli>Conduct regular field supervision visits to all three duty stations to ensure standard\u003C/li>\u003Cli>operating procedures (SOPs), security protocols, and safety standards are maintained.\u003C/li>\u003Cli> Step in as Acting Shelter Manager at any facility during a Shelter Manager's extended\u003C/li>\u003Cli>leave, vacancy, or emergency operational gap.\u003C/li>\u003Cli>\u003Cbr />\u003C/li>\u003C/ul> \u003Cp>\u003Cb>4. Staff Wellbeing, Self-Care & Organizational Resilience:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli> Design and institutionalize staff wellness, psychological safety, and stress-management\u003C/li>\u003Cli>frameworks across all facilities to mitigate vicarious trauma, compassion fatigue, and staff\u003C/li>\u003Cli>turnover.\u003C/li>\u003Cli>Facilitate structured, peer-led clinical debriefing sessions and mandate individual check-\u003C/li>\u003Cli>ins for frontline teams following high-intensity cases or severe crisis events.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>5. MHPSS Technical Leadership & Direct Clinical Care:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli> Deliver targeted, specialized mental health and psychosocial support (MHPSS) services\u003C/li>\u003Cli>for high-complexity trauma cases, complex psychiatric presentations, or escalated\u003C/li>\u003Cli>survivor crises.\u003C/li>\u003Cli>Develop standardized MHPSS clinical toolkits, screening protocols, and survivor recovery\u003C/li>\u003Cli>manuals tailored to Horn of Africa migration contexts.\u003C/li>\u003Cli> Provide expert clinical supervision to shelter Clinical Psychologists and Social Workers to\u003C/li>\u003Cli>ensure survivor-centered care.\u003C/li>\u003Cli>\u003Cbr />\u003C/li>\u003C/ul> \u003Cp>\u003Cb>6 Program Management & Strategic Support:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli> Support the Program lead in strategic planning, budget tracking, donor reporting, and\u003C/li>\u003Cli>regional counter-trafficking program execution.\u003C/li>\u003Cli> Represent the organization in high-level interagency working groups, regional MHPSS\u003C/li>\u003Cli>Working Groups, Child Protection/GBV Sub-Clusters, and ministry-level counter-\u003C/li>\u003Cli>trafficking forums (e.g., CTIP Secretariat, UNHCR/IOM coordination meetings).\u003C/li>\u003Cli> Lead technical proposal development for MHPSS expansions and design regional\u003C/li>\u003Cli>protection strategies along major transit corridors.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>6. SOPs, Policy Governance & MEAL Frameworks:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli> Draft, update, and standardize technical protocols and clinical guidelines governing\u003C/li>\u003Cli>survivor protection, emergency intake, interpreter integration, and cross-border MHPSS\u003C/li>\u003Cli>services in line with IASC guidelines.\u003C/li>\u003Cli> Establish qualitative and quantitative MHPSS indicators, outcome measurement\u003C/li>\u003Cli>frameworks, and feedback loops to track survivor recovery trajectories over time.\u003C/li>\u003Cli> Lead technical research and document emerging trends in trafficking routes along the\u003C/li>\u003Cli>Moyale–Nairobi and Uganda border corridors.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>7. CMS Analytics, Auditing & Reporting:\u003C/b>\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>Run advanced data analytics, trend reports, and performance dashboards directly within\u003C/li>\u003Cli>the organization's Case Management System (CMS).\u003C/li>\u003Cli> Audit digital case files across all three sites to ensure strict data hygiene, timely updates,\u003C/li>\u003Cli>and 100% compliance with Kenya’s Data Protection Act (2019).\u003C/li>\u003Cli>Utilize CMS metrics to extract evidence-based insights for program refinement, technical\u003C/li>\u003Cli>proposals, donor deliverables, and policy advocacy.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>MINIMUM REQUIREMENTS & QUALIFICATIONS\u003C/b>\u003C/p> \u003Cp>● Education: Master’s Degree in Clinical Psychology from an accredited university\u003C/p> \u003Cp> (Mandatory requirement). PhD is an added advantage.\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>● Professional Licensing: Active registration and valid practicing license from the Counsellors and\u003C/p> \u003Cp>Psychologists Board (CPB), with membership of the Kenya Counselling and Psychological\u003C/p> \u003Cp>Association (KCPA) or an equivalent professional body.\u003C/p> \u003Cp>● Vetting & Clearances: Valid Certificate of Good Conduct (Police Clearance) from the DCI and a\u003C/p> \u003Cp>clean safeguarding/child protection background check.\u003C/p> \u003Cp>\u003Cb>● Experience:\u003C/b>\u003C/p> \u003Cp>○ Minimum 6–8 years of post-qualification professional experience, with at least 3 years in a\u003C/p> \u003Cp>senior leadership, supervisory, or technical advisor capacity within humanitarian,\u003C/p> \u003Cp>migration, or counter-trafficking MHPSS programs.\u003C/p> \u003Cp>○ Proven track record in multi-site management, coordinating MHPSS for law\u003C/p> \u003Cp>enforcement/first responders, safeguarding management, and direct supervision of\u003C/p> \u003Cp>multidisciplinary clinical teams.\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>● System & Technical Skills:\u003C/p> \u003Cp>○ Advanced proficiency in data management platforms (a case management system or\u003C/p> \u003Cp>similar protection/GBV database software).\u003C/p> \u003Cp>○ Expertise in running advanced data queries, quality control audits, and reporting\u003C/p> \u003Cp>dashboards.\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>● Languages: Professional fluency in English and Swahili. Working knowledge of Horn of\u003C/p> \u003Cp> Africa languages (Amharic, Oromo, Tigrinya, or Somali) is an added advantage.\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>For the full JD visit the link : > \u003Cp>\u003Cbr />\u003C/p> \u003Cp>How to apply :Kindly send your applications through this link >","2026-10-01T03:34:32.019000Z","2026-10-11T04:01:39.085000Z","2026-10-01T03:34:32.715000Z","2026-11-12T03:34:32.715000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6abdd4a61075de372ed4a53c","Dira HR Solutions","KE",false,"2026-10-01T03:33:58.301000Z",0,"credits",12,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"published","dira-hr-solutions-senior-case-management-coordinator-and-technical-quality-lead-jIf8my","jIf8my","https://d3271xlc036mcy.cloudfront.net/og/Senior-Case-Management-Coordinator-and-Technical-Q-jIf8my.png",true,[30],"full_time",[32],"senior",{"countries":34,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":35},[15],[36],"talent",90000,105000,{"street":6,"country":40,"countryCode":15,"postalCode":6,"city":41,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"Kenya","Nairobi","KES","https://www.brightermonday.co.ke/listings/senior-case-management-coordinator-and-technical-quality-lead-x86g9z","BrighterMonday"]