[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-forever-new-collections-ltd-branch-manager-retail-operations-vCwepE":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":31,"hardFilters":33,"minSalary":6,"maxSalary":6,"address":37,"currency":39,"isExternal":28,"externalLink":40,"externalPlatform":41},"6abdd5331075de372ed4a58a","BRANCH MANAGER – RETAIL OPERATIONS",null,"\u003Cp>\u003Cb>Forever New Collections Ltd | Retail / Fashion | Full-Time |\nKenya – Various Branch Locations\u003C/b>\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>ABOUT THE\nROLE\u003C/b>\u003C/p> \u003Cp>We are looking for a commercially minded,\nhands-on Branch Manager who can take full ownership of branch sales, people,\nstock, customer experience, and day-to-day operations. This is a results-driven\nrole for an experienced retail professional who can lead a sizeable team,\nanalyze performance, identify problems quickly, and take decisive action to\nimprove branch performance.\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>KEY\nRESPONSIBILITIES\u003C/b>\u003C/p> \u003Cp>\u003Cb>Sales\n& Commercial Performance\u003C/b>\u003C/p> \u003Cp>· Take full responsibility for\nbranch sales performance, revenue growth, and achievement of agreed targets and\nKPIs.\u003C/p> \u003Cp>· Drive customer traffic,\nconversion, sales productivity, and average sales value.\u003C/p> \u003Cp>· Monitor daily, weekly, and\nmonthly performance and take immediate corrective action where results fall\nbelow target.\u003C/p> \u003Cp>· Analyse sales by category and\nidentify slow-moving or underperforming products, then implement practical\nstrategies to improve sell-through.\u003C/p> \u003Cp>· Develop initiatives to increase\ncustomer traffic, repeat visits, and sales during both peak and off-peak\ntrading hours.\u003C/p> \u003Cp>· Use branch performance data to\nmake informed commercial decisions.\u003C/p> \u003Cp>\u003Cb>Customer\nAcquisition, Engagement & Digital Sales Support\u003C/b>\u003C/p> \u003Cp>· Actively grow and maintain the\nbranch customer database.\u003C/p> \u003Cp>· Ensure customer WhatsApp\ngroups/channels are consistently updated with attractive, relevant, and\nwell-presented product content.\u003C/p> \u003Cp>· Use customer communication\nplatforms strategically to drive daytime traffic, promote fresh stock, and push\nslow-moving items.\u003C/p> \u003Cp>· Work closely with the\nmarketing/content team to convert social-media visibility into physical store\nvisits and sales.\u003C/p> \u003Cp>· Encourage customer referrals,\nfeedback, and customer-generated content, subject to customer consent.\u003C/p> \u003Cp>· Maintain high standards of\ncustomer service and ensure customers are welcomed, assisted, and encouraged to\nshop.\u003C/p> \u003Cp>\u003Cb>People\n& Team Management\u003C/b>\u003C/p> \u003Cp>· Lead, supervise, coach, and\nmotivate the entire branch team.\u003C/p> \u003Cp>· Prepare and manage effective\nshift schedules, ensuring adequate sales-floor coverage during peak trading\nperiods.\u003C/p> \u003Cp>· Monitor attendance,\npunctuality, productivity, sales performance, and staff conduct.\u003C/p> \u003Cp>· Deploy staff strategically\naccording to customer traffic and sales needs.\u003C/p> \u003Cp>· Coach employees continuously to\nimprove selling skills, customer engagement, and productivity.\u003C/p> \u003Cp>· Address poor performance and\ndisciplinary issues promptly and professionally.\u003C/p> \u003Cp>· Build a disciplined,\naccountable, energetic, and customer-focused team.\u003C/p> \u003Cp>\u003Cb>Stock,\nMerchandising & Inventory Management\u003C/b>\u003C/p> \u003Cp>· Ensure all stock received is\nproperly counted, recorded, and accounted for.\u003C/p> \u003Cp>· Maintain accurate stock\nmovement, transfer, and pull-down records.\u003C/p> \u003Cp>· Ensure effective replenishment,\nproduct presentation, and commercial merchandising.\u003C/p> \u003Cp>· Identify stock categories\nrequiring increased attention and develop strategies to improve movement.\u003C/p> \u003Cp>· Minimize stock losses, damage,\nmisplacement, and unexplained variances.\u003C/p> \u003Cp>· Ensure all stock movements,\npull-downs, and transfers comply with company procedures.\u003C/p> \u003Cp>\u003Cb>Cash\n& Financial Controls\u003C/b>\u003C/p> \u003Cp>· Maintain strict control over\ncash, M-Pesa, and other payment collections.\u003C/p> \u003Cp>· Ensure daily sales and\ncollections are properly reconciled.\u003C/p> \u003Cp>· Monitor cash-handling\nprocedures and branch safe controls.\u003C/p> \u003Cp>· Identify and immediately report\ndiscrepancies, irregularities, or suspected breaches.\u003C/p> \u003Cp>· Ensure all financial and\noperational procedures are strictly followed.\u003C/p> \u003Cp>\u003Cb>Branch\nOperations & Customer Experience\u003C/b>\u003C/p> \u003Cp>· Maintain high standards of\ncleanliness, organization, and visual merchandising.\u003C/p> \u003Cp>· Ensure the branch operates\nefficiently throughout the trading day.\u003C/p> \u003Cp>· Maintain excellent customer\nservice standards and resolve customer complaints professionally.\u003C/p> \u003Cp>· Ensure company SOPs, policies,\nand management directives are implemented consistently.\u003C/p> \u003Cp>· Identify operational challenges\nand take corrective action promptly.\u003C/p> \u003Cp>· Maintain accurate branch\nrecords and documentation.\u003C/p> \u003Cp>\u003Cb>Reporting\n& Communication\u003C/b>\u003C/p> \u003Cp>· Submit accurate daily, weekly,\nand monthly branch reports.\u003C/p> \u003Cp>· Report on sales, staffing,\nstock, customer activity, operational challenges, and overall performance.\u003C/p> \u003Cp>· Communicate important issues\nand risks to senior management promptly.\u003C/p> \u003Cp>· Provide practical\nrecommendations where branch performance is below expectations.\u003C/p> \u003Cp>· Maintain clear and professional\ncommunication with senior management and other departments.\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>MINIMUM\nQUALIFICATIONS & EXPERIENCE\u003C/b>\u003C/p> \u003Cp>· Diploma or Bachelor's Degree in\nBusiness Administration, Business Management, Retail Management, Sales &\nMarketing, Commerce, or a related field.\u003C/p> \u003Cp>· 3–5 years' proven experience in\nretail management, preferably in a busy/high-volume retail environment.\u003C/p> \u003Cp>· Minimum 2 years' experience in\na formal management or supervisory position with direct responsibility for\nstaff and sales.\u003C/p> \u003Cp>· Demonstrated experience\nmanaging sales targets, KPIs, and branch performance.\u003C/p> \u003Cp>· Experience managing a team of 15employees will be an added advantage.\u003C/p> \u003Cp>· Experience in stock/inventory\nmanagement and cash controls.\u003C/p> \u003Cp>· Strong computer literacy and\nexperience with reporting systems.\u003C/p> \u003Cp>· Good numerical, analytical, and\ncommercial skills.\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>REQUIRED\nPROFESSIONAL COMPETENCIES\u003C/b>\u003C/p> \u003Cp>· Strong leadership and\npeople-management skills.\u003C/p> \u003Cp>· Proven ability to drive sales\nand achieve targets.\u003C/p> \u003Cp>· Strong commercial and retail\nunderstanding.\u003C/p> \u003Cp>· Excellent customer-service\norientation.\u003C/p> \u003Cp>· Excellent organizational and\nadministrative skills.\u003C/p> \u003Cp>· High integrity, accountability,\nand attention to detail.\u003C/p> \u003Cp>· Strong decision-making and\nproblem-solving ability.\u003C/p> \u003Cp>· Excellent communication and\ninterpersonal skills.\u003C/p> \u003Cp>· Ability to enforce policies and\nmaintain discipline professionally.\u003C/p> \u003Cp>· Ability to work under pressure\nin a fast-paced environment.\u003C/p> \u003Cp>· Ability to work independently\nwith minimal supervision.\u003C/p> \u003Cp>· Proactive, energetic, and\nresults-oriented approach.\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>APPLICATION\u003C/b>\u003C/p> \u003Cp>Interested and qualified candidates should\nsubmit their CV clearly\nindicating “Branch Manager – Retail Operations” as the position applied for.\u003C/p> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>Only candidates meeting the stated\nexperience and qualification requirements will be shortlisted.\u003C/p>","2026-10-01T03:36:19.818000Z","2026-10-11T02:34:51.937000Z","2026-10-01T03:36:20.479000Z","2026-12-28T03:36:20.479000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6abdd4ab1075de372ed4a53e","Forever new collections Ltd","KE",false,"2026-10-01T03:34:03.181000Z",0,"credits",1,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"published","forever-new-collections-ltd-branch-manager-retail-operations-vCwepE","vCwepE","https://d3271xlc036mcy.cloudfront.net/og/BRANCH-MANAGER-–-RETAIL-OPERATIONS-vCwepE.png",true,[30],"full_time",[32],"intermediate",{"countries":34,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":35},[15],[36],"talent",{"street":6,"country":38,"countryCode":15,"postalCode":6,"city":38,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"Kenya","XOF","https://www.brightermonday.co.ke/listings/branch-manager-retail-operations-qzd6dj","BrighterMonday"]