[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-strategic-deposit-taking-sacco-ltd-stdsl-customer-service-officer-GYRfiC":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":31,"hardFilters":33,"minSalary":6,"maxSalary":6,"address":37,"currency":39,"isExternal":28,"externalLink":40,"externalPlatform":41},"6a8e5ff7bbae878dcc2adc58","CUSTOMER SERVICE OFFICER",null,"\u003Cp>\u003Cb>Reporting\nto:\u003C/b>\nFOSA Manager\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>Role\nStatement: \u003C/b>\u003C/p> \u003Cp>\u003C/p> \u003Cp>The\nLead support desk in handling Sacco Member Complaints, Inquiries and Passing\ninformation to members.\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>KNOWLEDGE,\nSKILLS & EXPERIENCE\u003C/b>\u003C/p> \u003Cp>\u003C/p> \u003Cul>\u003Cli>Bachelor’s degree in Co -operative\nManagement or any business-related degree\u003C/li>\u003Cli>Proven 5-year track record of\nsuccessful Customer Service Career \u003C/li>\u003Cli>Relevant industry experience and\nknowledge of the Sacco Sector\u003C/li>\u003Cli>Highly motivated with a drive to\nsucceed and a passion for Sacco Members\u003C/li>\u003Cli>Good business sense\u003C/li>\u003Cli>Initiative and enthusiasm\u003C/li>\u003Cli>Excellent communication and ’people\nskills’\u003C/li>\u003Cli>Good planning and organizational skills\u003C/li>\u003Cli>The ability to work calmly under\npressure\u003C/li>\u003Cli>Good IT, budget and Report writing\nskills\u003C/li>\u003C/ul> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p> \u003Cp>\u003Cb>KEY\nCOMPETENCIES\u003C/b>\u003C/p> \u003Cp>\u003C/p> \u003Cul>\u003Cli>Effective Communication- The ability to\ncommunicate clearly and persuasively, orally or in writing\u003C/li>\u003Cli>Team orientation\u003C/li>\u003Cli>Quality Focus-Focus on delivering and\ncontinuous improvement\u003C/li>\u003Cli>Interpersonal Skills-Ability to create\nand maintain open constructive relationships with others, respond helpfully to\ntheir enquiries and to be sensitive to their situations\u003C/li>\u003Cli>Influence and Persuasion- Ability to\nconvince others to agree on or to take a course of action\u003C/li>\u003Cli>Customer Focus- Looking after the\ninterests of the hotel guests and ensuring that their wants, needs and\nexpectations are met/exceeded.\u003C/li>\u003Cli>Business awareness- Capacity to\nunderstand the business core values, vision and mission\u003C/li>\u003C/ul>","2026-08-26T03:39:35.360000Z","2026-08-27T01:40:30.843000Z","2026-08-26T03:39:36.032000Z","2026-11-21T03:39:36.032000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6a8e5fc6bbae878dcc2adc3f","Strategic Deposit Taking Sacco LTD (STDSL)","KE",false,"2026-08-26T03:38:46.738000Z",0,"credits",4,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"published","strategic-deposit-taking-sacco-ltd-stdsl-customer-service-officer-GYRfiC","GYRfiC","https://d3271xlc036mcy.cloudfront.net/og/CUSTOMER-SERVICE-OFFICER-GYRfiC.png",true,[30],"full_time",[32],"intermediate",{"countries":34,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":35},[15],[36],"talent",{"street":6,"country":38,"countryCode":15,"postalCode":6,"city":38,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"Kenya","XOF","https://www.brightermonday.co.ke/listings/customer-service-officer-vd48kk","BrighterMonday"]