[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-west-coast-personnel-it-service-desk-engineer-MsdnNV":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":27,"status":31,"slug":32,"uniqueCode":33,"ogImage":34,"questionnaire":6,"displayScoreForJobseeker":35,"workModel":36,"jobTypes":37,"experiencesLevels":6,"hardFilters":39,"minSalary":6,"maxSalary":6,"address":43,"currency":46,"isExternal":35,"externalLink":47,"externalPlatform":48},"6a3cb24624f4fe2d8a6f3af8","IT Service Desk Engineer",null,"JOB TYPE & HOURS: Permanent / Full Time, Monday to Friday – 8.00AM to 6:00PM UK (typically). Must be remote ready with stable Wi-Fi and laptop.Job Description: Our UK client is seeking an experienced Service Desk Engineer to join its ever-growing technical team. The successful candidate will be responsible for providing first-line support to our Managed Service customers. This includes troubleshooting and resolving IT issues, managing customer tickets, and passing tickets to our On Site Engineering queue where required. Additionally, escalating complex issues to our 3rd line engineers. The ideal candidate will possess a minimum of 2 years of verifiable experience as a full-time IT Service Desk Engineer and will have the aim to work long-term with the company in developing their role in this exciting and mature company. The majority of our client base are Primary and Secondary Schools, therefore existing Schools experience would be preferable. We do also work with SMEs, healthcare and small corporations, so vertical awareness and attention to detail is of high importance.\n\u003Ch2>\u003Cstrong>IT Support Engineer (1st & 2nd Line)\u003C/strong>\u003C/h2>We’re looking for a proactive IT Support Engineer to join our growing team, supporting a mix of education and business clients. This is a varied, hands-on role offering exposure to modern cloud technologies, networking, and end-user environments.\u003Cbr />\u003Ch3>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Manage and resolve \u003Cstrong>IT support tickets\u003C/strong> efficiently, ensuring timely and effective solutions\u003C/li>\u003Cli>Provide \u003Cstrong>1st & 2nd line support\u003C/strong> across hardware, software, networking, and security issues\u003C/li>\u003Cli>Configure, manage, and troubleshoot \u003Cstrong>Microsoft Azure\u003C/strong> environments\u003C/li>\u003Cli>Administer and support \u003Cstrong>Google Workspace\u003C/strong>, including user management and issue resolution\u003C/li>\u003Cli>Diagnose and resolve \u003Cstrong>Windows OS-related issues\u003C/strong> across client systems\u003C/li>\u003Cli>Maintain clear and professional \u003Cstrong>client communication\u003C/strong>, providing updates and guidance\u003C/li>\u003Cli>Create and maintain \u003Cstrong>technical documentation\u003C/strong> of systems, environments, and resolutions\u003C/li>\u003Cli>Deliver \u003Cstrong>remote support\u003C/strong> with occasional on-site visits to support field engineers\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>Technical Skills Required\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Strong knowledge of \u003Cstrong>Windows & Mac environments\u003C/strong>, including \u003Cstrong>Windows Server, Active Directory, GPO, DHCP & DNS\u003C/strong>\u003C/li>\u003Cli>Experience with \u003Cstrong>cloud platforms\u003C/strong>: Microsoft 365, Azure, Intune & Google Workspace\u003C/li>\u003Cli>Solid understanding of \u003Cstrong>networking\u003C/strong>: switching, VLANs, firewalls, WAN, and remote fault diagnosis\u003C/li>\u003Cli>Experience with \u003Cstrong>virtualisation\u003C/strong> (Hyper-V) and server hardware troubleshooting (incl. RAID)\u003C/li>\u003Cli>Knowledge of \u003Cstrong>MDM solutions\u003C/strong> and mobile device support (iOS, Android, ChromeOS)\u003C/li>\u003Cli>Familiarity with \u003Cstrong>WiFi infrastructure\u003C/strong> (e.g. Ruckus, Cambium, Omada)\u003C/li>\u003Cli>Experience supporting \u003Cstrong>AV/EdTech systems\u003C/strong> (projectors, interactive screens, etc.)\u003C/li>\u003Cli>Strong understanding of \u003Cstrong>user profiles, file sharing, and permissions\u003C/strong>\u003C/li>\u003Cli>Good working knowledge of \u003Cstrong>end-user applications\u003C/strong> (Microsoft Office, browsers, etc.)\u003C/li>\u003C/ul>\u003Ch3>\u003Cstrong>About You\u003C/strong>\u003C/h3>\u003Cul>\u003Cli>Minimum \u003Cstrong>2 years’ experience\u003C/strong> in an IT support role (MSP or education environment preferred)\u003C/li>\u003Cli>Strong problem-solving skills with a \u003Cstrong>logical and methodical approach\u003C/strong>\u003C/li>\u003Cli>Excellent \u003Cstrong>communication and customer service\u003C/strong> skills\u003C/li>\u003Cli>Able to work independently and collaboratively\u003C/li>\u003Cli>Adaptable and comfortable in a fast-paced environment\u003C/li>\u003Cli>Relevant certifications (CompTIA, Microsoft, ITIL) advantageous\u003C/li>\u003C/ul>","2026-06-25T04:44:54.211000Z","2026-07-12T05:16:03.039000Z","2026-06-25T04:44:54.907000Z","2026-06-27T06:09:23.729000Z",{"id":13,"name":14,"bio":15,"website":16,"email":6,"logoUrl":6,"webAccess":6,"country":17,"isDeleted":18,"isVerified":6,"createdAt":19,"credits":20,"phoneNumber":21,"billingType":22,"offerCount":23,"planUsage":24,"createdBy":6},"69eb47c8d1ad08765f91a06d","West Coast Personnel","West Coast Personnel is a professional recruitment agency based in Cape Town, South Africa, specializing in matching top talent with the right companies since 1996.","https://westcoastpersonnel.co.za","ZA",false,"2026-04-24T10:36:56.581000Z",0,"+27215562313","credits",113,{"name":25,"limits":26,"limitsResetAt":6},"free",{"activeOffers":20,"talentPool":20,"storageMb":20,"candidateDetailsPerMonth":20,"matchesPerMonth":20,"assessmentsPerMonth":20,"cvDownloadLimit":20},[28],{"domainName":29,"strength":30},"Recruitment/Staffing",80,"closed","west-coast-personnel-it-service-desk-engineer-MsdnNV","MsdnNV","https://d3271xlc036mcy.cloudfront.net/og/IT-Service-Desk-Engineer-MsdnNV.png",true,"remote",[38],"full_time",{"countries":40,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":41},[17],[42],"talent",{"street":6,"country":44,"countryCode":17,"postalCode":6,"city":45,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","Cape Town","XOF","https://www.careers24.com/jobs/adverts/2369472-it-service-desk-engineer-cape-town/?jobindex=9","Careers24"]