[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-defy-appliances-call-centre-service-advisor-DxuaUF":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":28,"status":32,"slug":33,"uniqueCode":34,"ogImage":35,"questionnaire":6,"displayScoreForJobseeker":36,"workModel":6,"jobTypes":37,"experiencesLevels":6,"hardFilters":39,"minSalary":6,"maxSalary":6,"address":43,"currency":46,"isExternal":36,"externalLink":47,"externalPlatform":48},"6a23acf7624613912bf29726","Call Centre Service Advisor",null,"\u003Cp>\u003Cstrong>\u003Cu>PURPOSE OF THE JOB: \u003C/u>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>\u003Cu> \u003C/u>\u003C/strong>\u003C/p>\u003Cp>In this role, the goal is to provide excellent customer service, resolve problems efficiently, and enhance customer satisfaction.\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cu>KEY RESPONSIBILITIES: \u003C/u>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>\u003Cu> \u003C/u>\u003C/strong>\u003C/p>\u003Cul class=\"bullet-list\">\u003Cli>Liaising telephonically/written with customers and retailers\u003C/li>\u003Cli>Solving customer education calls by providing technical product knowledge by performing ‘First-line support’\u003C/li>\u003Cli>Ensuring service targets are met – KPI’s\u003C/li>\u003Cli>Daily Sirius system management and Amazon Telephony system\u003C/li>\u003Cli>Ensuring customer satisfaction rate according to the company standards\u003C/li>\u003Cli>Reporting on all outstanding calls\u003C/li>\u003Cli>Attending and solving of customer queries via Service Manager, internet and from retail stores\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>\u003Cu>MINIMUM REQUIREMENTS:\u003C/u>\u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>\u003Cu> \u003C/u>\u003C/strong>\u003C/p>\u003Cul class=\"bullet-list\">\u003Cli>Matric\u003C/li>\u003Cli>1 Year Call Centre Experience\u003C/li>\u003Cli>Good communication skills\u003C/li>\u003Cli>Must be able to speak English fluently\u003C/li>\u003C/ul>","2026-06-06T05:15:35.457000","2026-06-12T22:00:21.814000","2026-06-06T05:15:36.060000","2026-06-17T05:15:36.060000",{"id":13,"name":14,"bio":15,"website":16,"email":17,"logoUrl":6,"webAccess":6,"country":18,"isDeleted":19,"isVerified":6,"createdAt":20,"credits":21,"phoneNumber":22,"billingType":23,"offerCount":24,"planUsage":25,"createdBy":6},"6a17d060e9a28f9c174db07a","Defy Appliances","Defy Appliances is a South African appliance company known for manufacturing and selling household appliances such as fridges, ovens, and washers, with a focus on affordability but recent concerns about product quality and service.","www.defy.co.za","addressclarissa.pillay@defy.co.za","ZA",false,"2026-05-28T05:19:28.687000",0,"0027 11 6210200","credits",4,{"name":26,"limits":27,"limitsResetAt":6},"free",{"activeOffers":21,"talentPool":21,"storageMb":21,"candidateDetailsPerMonth":21,"matchesPerMonth":21,"assessmentsPerMonth":21,"cvDownloadLimit":21},[29],{"domainName":30,"strength":31},"Appliances and Electronics",80,"closed","defy-appliances-call-centre-service-advisor-DxuaUF","DxuaUF","https://d3271xlc036mcy.cloudfront.net/og/Call-Centre-Service-Advisor-DxuaUF.png",true,[38],"full_time",{"countries":40,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":41},[18],[42],"talent",{"street":6,"country":44,"countryCode":18,"postalCode":6,"city":45,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","Johannesburg","XOF","https://www.careers24.com/jobs/adverts/2365712-call-centre-service-advisor-midrand/?jobindex=5","Careers24"]