[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-pepkor-lifestyle-e-commerce-customer-service-agent-ftc-H6V2qx":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":24,"status":28,"slug":29,"uniqueCode":30,"ogImage":31,"questionnaire":6,"displayScoreForJobseeker":32,"workModel":6,"jobTypes":6,"experiencesLevels":6,"hardFilters":33,"minSalary":6,"maxSalary":6,"address":37,"currency":40,"isExternal":32,"externalLink":41,"externalPlatform":42},"6a3cafc46c5f43a11a72376e","E-Commerce Customer Service Agent (FTC)",null,"\u003Cul>\u003Cp>We are looking for a dynamic and customer-focused \u003Cstrong>E-Commerce Customer Service Agent\u003C/strong> to join our team. The successful candidate will be responsible for managing customer queries across multiple communication channels, ensuring a seamless and positive customer experience.\u003C/p>\u003Ch3>\u003Cspan>\u003Cstrong>Key Responsibilities\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>Respond to customer queries via phone, email, live chat, and social media\u003C/li>\u003Cli>Resolve customer complaints efficiently and within set SLA timeframes\u003C/li>\u003Cli>Accurately capture and update customer information on CRM systems\u003C/li>\u003Cli>Provide clear, professional, and timely feedback to customers\u003C/li>\u003Cli>Escalate complex issues to management when necessary\u003C/li>\u003Cli>Maintain detailed records of customer interactions\u003C/li>\u003Cli>Ensure all queries and complaints are closed within required timelines\u003C/li>\u003Cli>Support customer retention through excellent service delivery\u003C/li>\u003C/ul>\u003Ch3>\u003Cspan>\u003Cstrong>Key Requirements\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>Grade 12 (Matric) – essential\u003C/li>\u003Cli>Minimum 1 year experience in a customer service or customer resolution environment\u003C/li>\u003Cli>Experience in retail or e-commerce (advantageous)\u003C/li>\u003Cli>Tertiary qualification (advantageous)\u003C/li>\u003C/ul>\u003Ch3>\u003Cspan>\u003Cstrong>Skills & Competencies\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>Strong verbal and written communication skills\u003C/li>\u003Cli>Excellent problem-solving and conflict resolution abilities\u003C/li>\u003Cli>Ability to multitask and work under pressure\u003C/li>\u003Cli>Strong time management and organisational skills\u003C/li>\u003Cli>Customer-centric mindset\u003C/li>\u003Cli>Active listening and interpersonal skills\u003C/li>\u003Cli>High level of professionalism and resilience\u003C/li>\u003C/ul>\u003Ch3>\u003Cspan>\u003Cstrong>Technical Requirements\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>Proficiency in MS Office\u003C/li>\u003Cli>Experience with CRM systems\u003C/li>\u003Cli>Social media proficiency\u003C/li>\u003Cli>Understanding of customer service best practices\u003C/li>\u003Cli>Knowledge of the Consumer Protection Act (CPA) (advantageous)\u003C/li>\u003C/ul>\u003Ch3>\u003Cspan>\u003Cstrong>What We’re Looking For\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>A team player with a positive attitude\u003C/li>\u003Cli>Someone who takes ownership and delivers results\u003C/li>\u003Cli>Ability to follow processes and adhere to company policies\u003C/li>\u003Cli>Passion for delivering excellent customer service\u003C/li>\u003C/ul>\u003Ch3>\u003Cspan>\u003Cstrong>Why Join Us?\u003C/strong>\u003C/span>\u003C/h3>\u003Cul>\u003Cli>Opportunity to grow within a dynamic retail environment\u003C/li>\u003Cli>Supportive team culture\u003C/li>\u003Cli>Continuous learning and development\u003C/li>\u003C/ul>\u003C/ul>","2026-06-25T04:34:12.881000Z","2026-07-23T05:13:09.131000Z","2026-06-25T04:34:13.540000Z","2026-06-26T08:02:26.929000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"69e7acfa4ac9077f18f2e651","Pepkor Lifestyle","ZA",false,"2026-04-21T16:59:38.016000Z",0,"credits",51,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},[25],{"domainName":26,"strength":27},"Retail",80,"closed","pepkor-lifestyle-e-commerce-customer-service-agent-ftc-H6V2qx","H6V2qx","https://d3271xlc036mcy.cloudfront.net/og/E-Commerce-Customer-Service-Agent-(FTC)-H6V2qx.png",true,{"countries":34,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":35},[15],[36],"talent",{"street":6,"country":38,"countryCode":15,"postalCode":6,"city":39,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","Johannesburg","XOF","https://www.careers24.com/jobs/adverts/2369432-e-commerce-customer-service-agent-ftc-sandton/?jobindex=7","Careers24"]