[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-ria-money-transfer-customer-service-representative-wQcYU9":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":29,"jobTypes":30,"experiencesLevels":6,"hardFilters":32,"minSalary":6,"maxSalary":6,"address":36,"currency":38,"isExternal":28,"externalLink":39,"externalPlatform":40},"6a51b72b3c26d3d148531cbb","Customer Service Representative",null,"\u003Cp>\u003Cstrong>Description\u003C/strong>\u003C/p>\n\u003Cp>Ria Money Transfer, a business segment of Euronet Worldwide, Inc. (NASDAQ: EEFT), delivers innovative financial services including fast, secure, and affordable global money transfers to millions of customers along with currency exchange, mobile top-up, bill payment and check cashing services, offering a reliable omnichannel experience. With over 600,000 locations in nearly 200 countries and territories, our purpose remains to open ways for a better everyday life.\u003C/p>\n\u003Cp>We believe we can create a world in which people are empowered to build the life they dream of, no matter who they are or where they are. One customer, one family, one community at a time.\u003C/p>\n\u003Cp>\u003Cstrong>About this role\u003C/strong>\u003C/p>\n\u003Cp>This role will be responsible for providing exceptional service to our French – English speaking customers by addressing their inquiries, resolving complaints, and ensuring a positive customer experience.\u003C/p>\n\u003Cp>\u003Cstrong>Roles & responsibilities\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Respond promptly and professionally to inbound calls and emails from French – English speaking customers regarding their transactions, needs, or issues.\u003C/li>\n\u003Cli>Listen actively to customers, empathize with their concerns, and provide practical solutions in French and English.\u003C/li>\n\u003Cli>Build and maintain strong relationships with French and English -speaking customers and colleagues based on trust and reliability.\u003C/li>\n\u003Cli>Utilize company software and tools effectively to assist French and English-speaking customers and maintain accurate records.\u003C/li>\n\u003Cli>Adhere to departmental metrics and goals while consistently delivering excellent customer service.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Position requirements\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>High school diploma or equivalent (college education preferred).\u003C/li>\n\u003Cli>Fluency in French and \u003Ca href=\">\n\u003Cli>Minimum of 1 year of experience in customer service or call center roles.\u003C/li>\n\u003Cli>Proficiency in MS Office and internet navigation.\u003C/li>\n\u003Cli>Ability to work flexible schedules and adapt to changing priorities.\u003C/li>\n\u003Cli>Customer-focused mindset with attention to detail and problem-solving skills.\u003C/li>\n\u003C/ul>\n\u003Cp>\u003Cstrong>Perks & benefits\u003C/strong>\u003C/p>\n\u003Cul>\n\u003Cli>Language courses\u003C/li>\n\u003Cli>Udemy e-learning platform\u003C/li>\n\u003Cli>Medical care package for the employee and family with the ‘Freedom of Treatment’ service\u003C/li>\n\u003Cli>Life insurance on preferential terms\u003C/li>\n\u003Cli>Multisport card\u003C/li>\n\u003Cli>Integration activities – ping pong in the office, board games, volunteer projects\u003C/li>\n\u003Cli>Employee referral scheme\u003C/li>\n\u003C/ul>\n\u003Cp>Ria Money Transfer is an equal opportunity employer. We celebrate diversity and are committed to creating an inclusive environment for all employees.\u003C/p>\n\u003Cp>Check out our website to learn more about the company at: >\n\u003Cp>The position responsibilities outlined above are intended to define the general contents and requirements to perform this job. It is not to be taken as a complete statement of responsibilities or requirements. This job description does not restrict the Company’s right to assign or reassign duties and responsibilities to this job as needed.\u003C/p>","2026-07-11T03:23:23.742000Z","2026-07-12T08:22:14.823000Z","2026-07-11T03:23:24.403000Z","2026-07-25T03:23:24.403000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6a201860e7a850458af09b1d","Ria Money Transfer","SN",false,"2026-06-03T12:04:48.061000Z",0,"credits",4,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"published","ria-money-transfer-customer-service-representative-wQcYU9","wQcYU9","https://d3271xlc036mcy.cloudfront.net/og/Customer-Service-Representative-wQcYU9.png",true,"remote",[31],"full_time",{"countries":33,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":34},[15],[35],"talent",{"street":6,"country":37,"countryCode":15,"postalCode":6,"city":37,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"Senegal","XOF","https://www.emploidakar.com/offre-demploi/customer-service-representative/","EmploiDakar"]