[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-transnet-it-support-analyst-Cwut2x":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":9,"company":11,"domains":6,"status":26,"slug":27,"uniqueCode":28,"ogImage":29,"questionnaire":6,"displayScoreForJobseeker":30,"workModel":31,"jobTypes":32,"experiencesLevels":6,"hardFilters":34,"minSalary":6,"maxSalary":6,"address":38,"currency":40,"isExternal":30,"externalLink":41,"externalPlatform":42},"69e7afd77f680d7a55fb2ba7","IT Support Analyst",null,"\u003Cbr>\u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr>\u003Cbr>\t\u003Cbr>\u003Cbr>\u003Cbr>\t\u003Cbr>\tIT Support Analyst\u003Cbr>\u003Cbr>\t\u003Cbr> \u003Cbr> \u003Cbr> \u003Cbr> Operating Division:Transnet Rail Infrastructure Manager (TRIM)\u003Cbr> \u003Cbr> \u003Cbr> Employee Group:Non Permanent\u003Cbr> \u003Cbr> \u003Cbr> Department:SP-ICT-Support Data Services-PKT\u003Cbr> \u003Cbr> \u003Cbr> Location:Germiston\u003Cbr> \u003Cbr> \u003Cbr> Reporting To:Snr Specialist: Contract & Assets Mngr\u003Cbr> \u003Cbr> \u003Cbr> Grade:FTMH2X\u003Cbr> \u003Cbr> \u003Cbr> Reference:req4751\u003Cbr> \u003Cbr> \u003Cbr> \u003Cbr>\t\u003Cbr>\t\u003Cbr>\t\u003Cbr> \u003Cbr> \u003Cbr> \u003Cbr> \u003Cbr> \u003Cbr> The closing date is on 05/05/2026. It is the responsibility of the applicant to ensure that HR has received the application before the closing date of the advertisement.\u003Cbr> \u003Cbr>\t\u003Cbr>\t\u003Cbr>\tPosition Purpose\u003Cbr>\t•\tTo\u003Cbr> provide a single point of contact for end-users to receive technical support\u003Cbr> of information technology equipment at the Transnet sites that he/she will be\u003Cbr> supporting, by installing, diagnosing, repairing, and upgrading all computer\u003Cbr> hardware and software as well as disaster recovery, business continuity\u003Cbr> planning, business phone solutions and security solutions to ensure optimal\u003Cbr> workstation performance. To provide continual and reliable desktop support\u003Cbr> for all Transnet users in order that all the required business activities can\u003Cbr> continue functioning. This includes all facets of the Desktop environment in\u003Cbr> order to achieve no downtime and zero call backs. Moreover, the functions of\u003Cbr> this position have become multi-functional Desktop Engineers supporting\u003Cbr> hardware, software, servers, printers, multimedia, networking and mobility\u003Cbr> and video conferencing. \u003Cbr>\u003Cbr>\u003Cbr>\t\u003Cbr>\tPosition Outputs\u003Cbr>\t1.\tEnsure uptime of network, internet, mail connectivity, end user logon access and reliability of equipment used. \u003Cbr>2.\tUsing hardware and software tools effectively to ensure efficient business processes. \u003Cbr>3.\tSupporting end users’ access to servers and basic troubleshooting. \u003Cbr>4.\tBackup management of user data on laptops, IPADs, cellular devices and small systems. Management of backup tapes and off-site storage areas (if applicable) \u003Cbr>5.\tAssisting with basic server configurations, particularly around file sharing, printers, or other resources that are part of the desktop support technician’s scope.6.\tMaintaining and implementing ICT security measures. \u003Cbr>7.\tThe provision of technical support service for Transnet end users by analysing, diagnosing and resolving simple and complicated software/ hardware / network/ in-house business application software/ server problems and issues that clients experience. \u003Cbr>8.\tTo procure repairs and maintenance and replacement of ICT equipment and goods and services to ensure a reduced downtime by ensuring availability of equipment. \u003Cbr>9.\tDirect quality assurance testing of new processes or systems and Research and Development testing of new software and hardware to check usability and benefits to Transnet. \u003Cbr>10.\tDistribution of system downtimes, ICT Tips to assist end-users with basic computing.11.\tFirst line support of network printers, non-network printers, SAP printers for end-users and manage printer cartridge replacements and stock replenishments. \u003Cbr>12.\tSetup, configure and repair video conferencing facilities, boardroom equipment (projectors, microphones, tele-conference devices, pointers) and digital signage connectivity issues as required. \u003Cbr>13.\tInstall and configure equipment and external Client’s hardware for special projects and training sessions. \u003Cbr>14.\tEnsure availability of LAN, WAN, WIFI, WWAN (3G) and APN for remote access on laptops, IPADs, cellular devices. \u003Cbr>15.\tProject Management – The execution of ICT related minor works projects for various business units as required – Full project life cycle.16.\tFirst line support of all functions that are outsources to third parties – Printers, networks, audio visual, Digital Signage, VC, Voice recording. \u003Cbr>17.\tEquipment and computer room maintenance and management – Physical and Electronically, as required. \u003Cbr>18.\tUpdating and maintaining of software license and Hardware inventories. \u003Cbr>19.\tDesktop capacity planning including monitoring of user disk usage – and mailbox sizes to ensure availability of services. \u003Cbr>20.\tManagement and monitoring of all Third-Party staff while working on devices in the ICT environment – escalation and liaison with suppliers.21.\tManagement and control of all ICT loan equipment. \u003Cbr>22.\tProvide multifunctional desktop support in terms of hardware, software, servers, printers, multimedia, networking and mobility.\u003Cbr>\u003Cbr>\u003Cbr>\t\u003Cbr>\tQualifications and Experience\u003Cbr>\tQualifications & Experience \u003Cbr>•\t3 Year Diploma \u003Cbr>•\tRelevant National/Advanced Diploma (NQF 6/7) in Information Systems, Computer Science or related field. \u003Cbr>•\tA Certification \u003Cbr>•\tN Certification \u003Cbr>Minimum Years Relevant Experience \u003Cbr>•\t5 Years’ experience with exposure to Desktop support supporting Lenovo, HP, Dell, Acer, or Asus PCs. \u003Cbr>•\tITIL Foundation certification would be advantageous. \u003Cbr>Standard Job Requirements \u003Cbr>•\tDriver’s license code 08 and own transport highly desirable. \u003Cbr>•\tMay be required to travel to other Transnet sites. \u003Cbr>•\tMay be required to undertake travel outside of the republic of South Africa to bordering countries from time to time.\u003Cbr>\u003Cbr>\u003Cbr>\t\u003Cbr>\tCompetencies\u003Cbr>\tRequired: \u003Cbr>Strategy & Sustainability\u003Cbr>•\tStrategic Thinking \u003Cbr>•\tCommercial Awareness \u003Cbr>•\tInnovating \u003Cbr>Inspirational Leadership \u003Cbr>•\tInspiring People \u003Cbr>•\tManaging Talent \u003Cbr>•\tLeading Change \u003Cbr>•\tEmbracing Change \u003Cbr>Business Performance & Delivery \u003Cbr>•\tLead Business Performance \u003Cbr>•\tStrategic Decision Making \u003Cbr>•\tBusiness Acumen \u003Cbr>•\tAnalysing \u003Cbr>Relationship Management\u003Cbr>•\tCommunicating Effectively \u003Cbr>•\tCollaborating and Networks \u003Cbr>•\tService Oriented\u003Cbr>•\tPersuading and Influencing \u003Cbr>Corporate Governance and Compliance \u003Cbr>•\tLeading Good Governance \u003Cbr>•\tLeading Safety Practices \u003Cbr>•\tLeading Risk Management \u003Cbr>Personal Mastery \u003Cbr>•\tResilience \u003Cbr>•\tLearning and Applying Expertise \u003Cbr>•\tEmotional Intelligence \u003Cbr>•\tVigour and Personal Drive \u003Cbr>Knowledge required: \u003Cbr>Hardware and Software Maintenance and troubleshooting Multi-device support (Mobile, printers, tablets) \u003Cbr>Skills Required: \u003Cbr>Strategic: The ability to think long term and big picture, and to connect tactical solutions to a long-term plan. Even individuals filling more operational roles will need to have a keen understanding of the strategy and how their work is connected to the bigger picture. \u003Cbr>Business-minded: The ability to understand business challenges and opportunities, and to always seek to understand the business objective before looking for an IT solution. \u003Cbr>Influencing: The ability to accomplish goals through influence across the enterprise, rather than direct line management control. \u003Cbr>Credible: The ability to work credibly with senior and executive leaders. \u003Cbr>Analytical: The ability to visualize problems, ask the right questions and find the right inputs. \u003Cbr>Facilitation: The ability to bring together individuals with different perspectives and opinions, and drive toward a common goal. \u003Cbr>Proactive: Individual who seek out solutions to issues without waiting to be told. \u003Cbr>Creative: Individual who is always thinking of new ways to bring more insight and additional value to the business.\u003Cbr>\u003Cbr>\t\u003Cbr>\tEquity Statement\u003Cbr>\tPreference will be given to suitably qualified Applicants who are members of the designated groups in line with the Employment Equity Plan and Targets of the Organisation/Operating Division.\u003Cbr>\u003Cbr>\u003Cbr>\tDisclaimer\u003Cbr>\tIf you have not heard from Transnet within 90 days, please consider your application as unsuccessful. \u003Cbr>Transnet, its employees or representatives never ask for a fee from job seekers. Any such requests are fraudulent. Please report any suspicious activities in this regard to the Transnet anti-fraud line on or email \u003Cbr>\u003Cbr>\u003Cbr>\u003Cbr>","2026-04-21T17:11:51.798000","2026-06-01T03:27:44.136000","2026-04-21T17:11:52.470000",{"id":12,"name":13,"bio":6,"website":14,"email":15,"logoUrl":6,"webAccess":6,"country":16,"isDeleted":17,"isVerified":6,"createdAt":18,"credits":19,"phoneNumber":20,"billingType":21,"offerCount":22,"planUsage":23,"createdBy":6},"69e7ac4e3c32cad20b6d7a69","Transnet","https://www.transnet.net","dawn.motloheloa@transnet.net","ZA",false,"2026-04-21T16:56:46.208000",0,"+27 51 408 2049","credits",33,{"name":24,"limits":25,"limitsResetAt":6},"free",{"activeOffers":19,"talentPool":19,"storageMb":19,"candidateDetailsPerMonth":19,"matchesPerMonth":19,"assessmentsPerMonth":19,"cvDownloadLimit":19},"closed","transnet-it-support-analyst-Cwut2x","Cwut2x","https://d3271xlc036mcy.cloudfront.net/og/IT-Support-Analyst-Cwut2x.png",true,"remote",[33],"full_time",{"countries":35,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":36},[16],[37],"talent",{"street":6,"country":39,"countryCode":16,"postalCode":6,"city":16,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","XOF","https://www.careers24.com/now-hiring/61862-transnet/jobs/adverts/2355906-it-support-analyst-south-africa/?jobindex=8","Careers24"]