[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-upperhill-gastroenterology-customer-care-executive-specialist-medical-clinic-nairobi-dee0z2":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":31,"hardFilters":33,"minSalary":6,"maxSalary":6,"address":37,"currency":40,"isExternal":28,"externalLink":41,"externalPlatform":42},"6ac9e4a3191b8d5d1044167d","Customer Care Executive - Specialist Medical Clinic, Nairobi",null,"\u003Cp>\u003Cb>About\nthe role\u003C/b>\u003C/p> \u003Cp>A\nwell-established specialist clinic in Nairobi seeks a warm, articulate and\nhighly organised Customer Care Executive. You will be the voice of the clinic:\nthe first person our patients speak to and the person who keeps every booking,\nmessage and record in order.\u003C/p> \u003Cp>\u003Cb>Key\nresponsibilities\u003C/b>\u003C/p> \u003Cp>• Answer and handle patient calls professionally\nand courteously\u003C/p> \u003Cp>• Book clinic appointments, confirm them with\npatients, and follow up on missed appointments\u003C/p> \u003Cp>• Take and relay messages accurately and\npromptly to the doctor and the team\u003C/p> \u003Cp>• Keep accurate, up-to-date records of\nappointments, calls, messages and patient contacts\u003C/p> \u003Cp>• Coordinate the doctor's hospital schedule and\nprocedure bookings\u003C/p> \u003Cp>• Assist with insurance pre-authorisations\u003C/p> \u003Cp>• Support the clinic's social media and compile\nroutine clinic reports\u003C/p> \u003Cp>• Perform other duties as assigned\u003C/p> \u003Cp>\u003Cb>\u003Cbr />\u003C/b>\u003C/p>\u003Cp>\u003Cb>Minimum\nrequirements\u003C/b>\u003C/p> \u003Cp>• Diploma or degree in Customer Service,\nCommunication, Public Relations, Business Administration or a related field\u003C/p> \u003Cp>• At least three years' experience in a customer\ncare, front office or call-handling role, preferably in healthcare\u003C/p> \u003Cp>• An excellent telephone manner, with clear,\nconfident spoken English (Kiswahili an advantage)\u003C/p> \u003Cp>• Strong record-keeping and attention to detail\u003C/p> \u003Cp>• Proficiency in MS Office or Google Workspace\u003C/p> \u003Cp>\u003Cb>Advantageous\u003C/b>\u003C/p> \u003Cp>• Experience in a hospital, clinic or medical\nfront office\u003C/p> \u003Cp>• Familiarity with medical terminology and\ninsurance pre-authorisation\u003C/p> \u003Cp>• Experience with appointment-booking or\npractice management software\u003C/p> \u003Cp>\u003Cb>You\nare\u003C/b>\u003C/p> \u003Cp>Calm and\npleasant on the phone even when it's busy; meticulous with details and records;\nreliable and self-driven; discreet with confidential patient information; and a\nteam player.\u003C/p> \u003Cp>\u003Cb>Terms\u003C/b>\u003C/p> \u003Cp>• \u003Cb>Salary: \u003C/b>KES\n65,000 gross per month\u003C/p> \u003Cp>• \u003Cb>Employment: \u003C/b>Full-time\u003C/p> \u003Cp>• \u003Cb>Working hours: \u003C/b>Monday to Friday, 8:00 am – 5:00 pm; Saturday, 9:00 am – 12:00 noon\u003C/p> \u003Cp>• \u003Cb>Reports to: \u003C/b>Clinic\nAdministrator\u003C/p> \u003Cp>\u003Cb>How\nto apply\u003C/b>\u003C/p> \u003Cp>Apply through\nBrighterMonday by clicking “Apply.” Attach your cover letter and an up-to-date\nCV, and include the names and contacts of three referees, including a recent\nsupervisor. Copies of academic and professional certificates will be requested\nfrom shortlisted candidates.\u003C/p> \u003Cp>\u003Cb>Deadline: \u003C/b>30 October 2026. Interviews will be held on a rolling basis, so early\napplications are encouraged. Only shortlisted candidates will be contacted.\u003C/p>","2026-10-10T07:09:23.757000Z","2026-10-11T03:16:16.318000Z","2026-10-10T07:09:24.455000Z","2027-01-06T07:09:24.455000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6ac9e48cd5bccfaae864a5a5","Upperhill Gastroenterology","KE",false,"2026-10-10T07:09:00.568000Z",0,"credits",1,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"published","upperhill-gastroenterology-customer-care-executive-specialist-medical-clinic-nairobi-dee0z2","dee0z2","https://d3271xlc036mcy.cloudfront.net/og/Customer-Care-Executive---Specialist-Medical-Clini-dee0z2.png",true,[30],"full_time",[32],"intermediate",{"countries":34,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":35},[15],[36],"talent",{"street":6,"country":38,"countryCode":15,"postalCode":6,"city":39,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"Kenya","Nairobi","XOF","https://www.brightermonday.co.ke/listings/customer-care-executive-specialist-medical-clinic-nairobi-8mzxzz","BrighterMonday"]