Responsibilities: Conduct inspections, testing, and quality checks. Monitor compliance with quality and safety standards. Prepare reports and maintain quality documentation. Support audits, investigations, and corrective actions. Assist in environmental, health, and safety programs. Promote a culture of continuous improvement and compliance. Requirements: Background in laboratory science, quality assurance , environmental science, data analytics or related field. Experience in quality control, EHS, laboratory operations, or compliance functions. Strong analytical and reporting skills. Strong communication and teamwork skills. Excellent attention to detail and problem-solving ability. Benefits: HMO Pension NSITF Group Life Insurance Leave Allowance

Introduction: The QA Manager role serves as the first line operational assurance provider, reporting to the Head of Quality Management and is responsible for leading and embedding a robust Quality Assurance capability across the Groups core operations to ensure consistent service delivery, operational excellence, regulatory compliance and superior customer outcomes. Description: THE JOB AT A GLANCE The QA Manager role serves as the first line operational assurance provider, reporting to the Head of Quality Management and is responsible for leading and embedding a robust Quality Assurance capability across the Group's core operations to ensure consistent service delivery, operational excellence, regulatory compliance and superior customer outcomes. The role drives the implementation and continuous improvement of the Quality Assurance Framework, methodologies, standards, and governance practices, ensuring quality principles are integrated into day-to-day operations and strategic initiatives. The incumbent will oversee the design, execution, and monitoring of quality assurance programmes, including transactional quality assessments, operational control testing, customer experience assurance , and operational performance reviews. Through insights and root cause analysis, the QA Manager will identify quality gaps, operational risks, process failures, control weaknesses, and improvement opportunities, partnering with business leaders to implement sustainable corrective and preventative actions that reduce errors, rework, complaints, operational losses, and customer detractors. The role is accountable for supporting, maintaining, and continuously improving the Group's ISO 9001:2015 Quality Management System (QMS) by ensuring adherence to documented processes, quality standards, internal control requirements, and continual improvement principles. This includes coordinating quality audits, monitoring nonconformances and corrective actions, supporting management reviews, maintaining quality documentation, reporting on quality performance, and promoting a culture of quality excellence and process discipline across the organisation. The QA Manager will also play a key role in integrating Operational Quality Assurance into the Group's Combined Assurance framework, providing independent assurance over operational effectiveness, process compliance, customer outcomes, and key operational controls. The role will collaborate closely with Risk Management, Compliance, Internal Audit, Process Engineering, and business stakeholders to strengthen assurance coverage, reduce duplication of assurance activities, identify emerging operational risks, and provide consolidated insights that support effective governance, risk management, and control oversight. WHAT YOU WILL DO Lead and Implement the RMA Quality Assurance Strategy and Framework Implement and embed the Group Quality Assurance Framework, methodology, standards and governance practices across all operational areas Drive the execution of the Quality /li> Assurance strategy aligned to Operational Excellence, customer experience, risk management and business objectives Establish quality standards, performance measures, quality scorecards and assurance plans across core business functions Build and sustain a culture of quality , accountability and continuous improvement through ongoing monitoring, coaching and stakeholder engagement Monitor quality outcomes and customer experience trends to identify opportunities for improvement. Maintain and Enhance the ISO 9001 Quality Management System Maintain compliance with ISO 9001:2015 requirements and Quality Management System standards Coordinate internal quality audits, management reviews, corrective actions and continual improvement initiatives Ensure quality documentation, policies, procedures and records are maintained and controlled Monitor non-conformances and drive timely implementation of corrective and preventative actions Promote risk-based thinking and continual improvement throughout the organisation. Develop and Standardise Quality Assurance Methodologies, Governance and Assurance Practices Develop and maintain quality assurance methodologies, standards, scorecards, sampling frameworks and governance practices Design quality assessment approaches to evaluate customer, operational, compliance and process outcomes Standardise quality monitoring practices across business units and operational functions Ensure quality assurance methodologies remain aligned to regulatory, operational and customer requirements Continuously enhance assurance approaches through data analysis and industry best practice. Integrate Operational Quality Assurance into the Combined Assurance Ecosystem Provide first-line operational assurance over process compliance, operational controls and customer outcomes Collaborate with Legal, Risk, Compliance, Internal Audit and Process Engineering teams to strengthen assurance coverage Align quality assurance activities to operational risks, controls and Combined Assurance requirements. Monitor control effectiveness and identify emerging operational risks and process failures Provide consolidated assurance insights to management and governance forums. Drive Operational Improvement, Process Compliance and Control Effectiveness Monitor adherence to approved processes, policies and standard operating procedures Conduct root cause analysis on quality failures, control weaknesses, customer complaints and operational risks Identify opportunities for process optimisation, automation, standardization and operational improvement Partner with Process Engineering and operational teams to implement sustainable corrective actions Evaluate the effectiveness of operational controls and process compliance. Leadership, Stakeholder Management and Quality Culture Lead, coach and develop the Quality Assurance team to achieve operational and strategic objectives Build strong relationships with business leaders and stakeholders across the Group Promote a culture of quality , customer centricity, accountability and continuous improvement Support organisational change initiatives and drive adoption of quality practices Ensure optimal utilisation of resources and achievement of team performance objectives. Quality Assurance Reporting Produce accurate, timely and insightful quality assurance reports for operational management, governance committees and executive stakeholders Report on quality performance, customer outcomes, operational risks, control effectiveness, audit findings and improvement initiatives Analyse trends and provide actionable recommendations to improve quality and operational performance Maintain reporting standards, governance requirements and data integrity Support management decision-making through meaningful assurance insights. WHAT YOU WILL GET IN RETURN We offer great opportunities for personal and professional development in a stable company that is 132 years strong. The role comes with a competitive salary package and various benefits. Furthermore, you will be part of a dedicated group of colleagues who value teamwork and collaboration. Turnaround time The shortlisting process will only start once the advert due date has been reached. The time taken to complete this process will depend on how far you progress within the recruitment process and the availability of our managers. Kindly note that should you not receive a response within 21 days, please consider your application unsuccessful. Closing date: 24th June 2026 Our Commitment to transformation: In accordance with the employment equity plan of Rand Mutual Assurance and its employment equity goals and targets, preference may be given, but is not limited, to candidates from under-represented designated groups. Requirements: WHAT YOU'LL BRING TO THE TABLE NQF Level 7 qualification in Business Management, Operations Management, Industrial Engineering, Process Engineering, Quality Management, Risk Management, or a related field Professional certification in Quality Management or Quality Assurance (e.g. ISO 9001 Lead Auditor/Lead Implementer, Certified Quality Manager, Quality Assurance Practitioner or equivalent) will be advantageous Lean, Six Sigma (Yellow Belt/Green Belt) or Continuous Improvement certification preferred Certification or training in Business Process Management (BPM), Process Engineering, Operational Excellence, Risk Management, or Governance will be advantageous Demonstrated experience within a financial services, insurance, healthcare administration, or other highly regulated service environment Experience operating within a complex, multi-functional or group environment is preferred Minimum 6–8 years' experience in a Quality Assurance , Operational Assurance , Quality Management, Process Engineering, Industrial Engineering, Operational Excellence, or Continuous Improvement environment At least 5 years' management experience leading quality , assurance , process improvement, or operational performance teams Proven experience designing, implementing, and managing enterprise-wide Quality Management Systems (QMS) across multiple business functions Demonstrated experience supporting and maintaining ISO 9001 Quality Management Systems, including internal audits, corrective action management, and continual improvement programmes Proven experience in business process improvement, root cause analysis, and operational performance enhancement Experience in process governance, implementation of process controls and standard operating procedures Experience developing and implementing quality assurance frameworks, methodologies, scorecards, quality standards, and assurance reporting Experience collaborating with Risk, Compliance, Internal Audit, Process Engineering, and operational stakeholders within a governance or Combined Assurance environment Demonstrated success in leading operational improvement initiatives, customer experience improvements, automation opportunities, and efficiency programmes Advanced knowledge of Quality Assurance , Quality Management, Operational Assurance Continuous Improvement, and Customer Experience management principles and methodologies Strong understanding of ISO 9001:2015 Quality Management Systems and continual improvement practices Knowledge of governance, risk management, internal controls, compliance, and Combined Assurance principles Sound understanding of insurance, financial services, or other regulated industry operating environments Strong stakeholder engagement, influencing, negotiation, and relationship management skills across all organisational levels Ability to establish, implement, and monitor quality standards, assurance frameworks, methodologies, and governance practices Ability to assess operational effectiveness, process compliance, control adequacy, and customer experience outcomes Strong analytical and problem-solving skills with the ability to identify root causes and implement sustainable corrective and preventative actions Ability to translate quality assurance insights into measurable operational improvements and enhanced customer outcomes Strong leadership, coaching, mentoring, and people management capability Excellent written, verbal, presentation, and report-writing skills, including the ability to present insights and recommendations to senior management Strong project, change management, and continuous improvement capabilities Ability to identify process, system, control, and capability improvement opportunities across the business Proficiency in quality monitoring tools, reporting platforms, data analytics, and Microsoft Office applications Ability to leverage technology and automation to enhance quality monitoring, assurance effectiveness, and operational performance Strong planning, organisational, and execution skills with the ability to manage multiple priorities in a fast-paced environment Insurance, financial services, healthcare administration, or other regulated industry experience is strongly advantageous Experience within an organisation operating under an ISO 9001-certified Quality Management System will be advantageous Experience working within a Combined Assurance , Operational Risk, or Governance framework will be advantageous Knowledge of organisational policies, governance frameworks, business processes, operational controls, regulatory and legal compliance requirements, risk management principles, and the application of ISO 9001 Quality Management Systems (QMS) within a regulated financial services environment.

There’s an URGENT opportunity in the Johannesburg for a Quality Assurance Manager with one of our top Foods Company. Don’t Delay, Apply Today! Minimum Requirements: 10 – 15 years in a Manufacturing Snacks, dairy or bakery Foods Manufacturing environment Senior Certificate (Matric) BSc./BTech/Honours in Quality Management from recognised university Should you meet the requirements for this position, please email your CV to or you can also contact the team on XXX-XXXX. Correspondence will only be conducted with short listed candidates. Should you not hear from us within 3 days, please consider your application unsuccessful.

We are seeking a hands-on Quality Supervisor to oversee quality control processes on the production floor for a home textile and manufacturing company. Position is based in Jacobs, Durban. Key Responsibilities: Monitor production process to ensure compliance with quality standards. Maintain accurate quality documentation, inspection records and audit reports. Must have product Knowledge in the textile field . Must have fabric knowledge Must have a sharp eye for colour /shades/and defects.

A manufacturing company is seeking an experienced Quality Assurance Officer in Malmesbury.To ensure products consistently meet quality , food safety, legal, and customer requirements through effective implementation, monitoring, and continuous improvement of food safety and quality systems. Key Responsibilities Maintain and verify Food Safety Management System (FSMS) requirements. Conduct quality control checks, sampling, inspections, and trend analysis. Perform internal audits and support external audits. Conduct hygiene, sanitation, allergen, and microbiological verification activities. Investigate customer complaints, non-conformances, and implement corrective actions. Monitor compliance with customer specifications and regulatory requirements. Support new product launches, trials, and product improvement projects. Maintain quality documentation, records, and reports. Supervise Quality Controllers and coordinate daily quality activities. Ensure compliance with SHEQ, food safety, and hygiene standards. Minimum Requirements Diploma in Food Technology (required). Degree in Food Science (preferred). 1–2 years' experience in a technical FMCG environment advantageous. 1–2 years' supervisory experience advantageous. Strong attention to detail, report writing, computer literacy, and problem-solving skills. Additional Information Candidates outside the region may apply if willing to relocate at their own cost. Reliable transport and the ability to commute to the site are essential. Please email your CV through to with a photo, salary expectation, location and availability

Quality Assurance ManagerLowveld Area R 28 000 - R 42 000 CTC Per MonthOur client in the fruit processing industry is looking for a Quality Assurance Manager to join their team! Minimum requirements: Matric Relevant tertiary qualification in Food Technology, Food Science, Quality Management, or a related field 3 years' experience in a Quality Assurance role within the food, beverage, fruit processing, or juice manufacturing industry is beneficial 2 years' experience in a supervisory or management capacity Previous experience managing audits, quality systems, and compliance within a processing environment Knowledge of HACCP, GMP, and food safety standards Valid driver's licence Consultant: Antone Swart - Dante Personnel Mpumalanga Apply via our website > // MP008835 If you do not hear from us within 5 days, please accept that your application was unsuccessful

Job Grade: Permanent Department: Technical Job Purpose: Provides effective Laboratory services to enforce Quality Assurance , New Product Development and Technical development through established procedures, control systems and set standards in the company. Responsible to: Factory Manager Responsible for: Laboratory Technicians, TMH section head, in process inspector. Job Location Head-Office –Nairobi. Scope of the Job a) Annual Budget b) Staff Significant Relationships a) Internal b) External Raw , packaging material store, TMH Factory, Soap factory, Accounts Department, Logistic & Purchasing and Marketing Department. Supply Chains of other OUs Key Accountabilities: ➢ To coordinate the activities of the entire laboratory operations to ensure right testing method are used and operations are within the departmental budget ➢ To coordinate Good manufacturing Practice activities on site in line with agreed GMP standards (PZC GMP Standard/PPLB GMP requirements). ➢ To ensure the effectiveness of the Quality Management System (QMS) and improve on the system. ➢ To collate and prepare data in order to assist factories RCA’s and problem solving sessions ➢ Managing team and individual performance through regular reviews, monitoring objectives and ensuring development ➢ Ensure all products are of the right quality through analysis of raw materials, packaging, in process and finished goods. ➢ Ensuring quality products are delivered from third party and do scheduled Supplier Audit and report through addressing of material non-conformance cases with the respective suppliers. ➢ Ensuring Customer / Market complains are analysed and feedback given after thorough Root Cause Analysis. Person Specification: Qualifications: Degree in Chemistry or any Chemistry related Field Technical/Professional Experience: Minimum 3-5 years in FMCG Company. Key Attributes/ Competencies: Courage - innovative and determined to make things happen Accountability - takes responsibility for tasks and activities involved in, has high integrity Networking - is a team player, willing to share information and support others Drive - has energy and passion to exceed expectations Oneness - member of the PZ family and treats others with respect regardless of status Strong Leadership skills - able to inspire others to achieve the organization objectives Commercial Acumen - has an understanding of business issues

Position: Quality Assurance - French speaking Department: Customer Experience Functional Responsibilities: Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings that will impact business needs Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, Verint 11, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Flagging behaviours - Investigates customer complaints and/or non-compliance to Customer Experience standards. Required skills: French language (read, speak and write) 3 years working experience in a call centre and at least 2 years within the quality role with impeccable performance. Analytical skills. Problem-solving and decision-making skills. Excellent oral and written communication skills. Adaptive to changing work schedules. Active listening skills. Job location : Jhb (in office role) Salary: R25 000 p/m Working hours: 15h00 – 3am (SA time) To apply kindly send your updated CV, SA ID/ PR/ Refugee ID permit and supporting documents to

Our client is seeking a highly competent Quality Controller to ensure excellence in quality assurance and quality control within a food manufacturing environment . The successful candidate will support internal departments through accurate, efficient service delivery and strict adherence to quality standards, regulatory requirements, and company procedures. This role requires strong analytical ability, attention to detail, and the capacity to work under pressure while maintaining high levels of accuracy. Performance Goals Maintain excellence in quality assurance and quality control processes. Deliver efficient, accurate, and professional service to all internal departments. Knowledge and Skills Advanced computer literacy. Strong analytical and problem?solving skills. Effective decision?making ability. Excellent time?management and project?management skills. Strong communication and interpersonal skills. Ability to work under pressure and meet deadlines. Sound knowledge of HACCP principles. Ability to interpret and analyse quality ?related data. Other Job?Related Competencies Excellent interpersonal relations and communication skills. Strong organisational ability to manage documentation and deadlines. Ability to identify quality deviations and implement corrective actions. High attention to detail and accuracy in reporting.

The purpose of this position is to ensure organisation’s reputation remains intact by applying quality assurance checks on processed and captured information within the organisation’s administrative systems, while ensuring data integrity is maintained ... Minimum Requirements Grade 12 / Matric certificate. Post-Matric qualification in: External Audit; Internal Audit; Quality Assurance ; Quality Control; or Equivalent qualification. Minimum of three (3) years’ experience in a similar environment. Excellent written and verbal communication skills. Proven ability to analyse information using a logical and systematic approach. Working knowledge of organisation`s systems and research methodology will be advantageous. Intermediate computer literacy skills. Core Competencies Accuracy and attention to detail. Time management skills. Customer service orientation. Initiative. Integrity and professionalism.

A leading food manufacturing company is looking for an experienced Quality Technologist with strong experience in food safety management systems, quality assurance processes, and quality control within an FMCG environment to join their team in Malmesbury. The successful candidate will be responsible for ensuring that all products consistently meet quality , food safety, legal, and customer requirements through the continuous monitoring, verification, and improvement of food safety and quality systems. Responsibilities: Implement and verify food safety and quality management systems in line with industry best practices. Monitor and maintain compliance relating to facility infrastructure, utilities, pest control, waste management, maintenance, equipment, personnel hygiene, foreign object control, and sanitation. Implement, review, and maintain quality control checks, sampling plans, and trend analysis. Develop audit schedules and conduct internal audits. Maintain all quality documentation and records in accordance with document management procedures. Manage stock levels of PPE and quality -related consumables. Conduct cleaning verifications and report deviations to service providers. Perform and trend routine microbiological and allergen swabbing to verify cleaning effectiveness. Support and represent the business during customer, regulatory, and third-party food safety audits. Conduct risk assessments and implement control measures across manufacturing processes. Monitor compliance with prerequisite programmes (PRPs), customer specifications, and regulatory requirements. Investigate customer complaints, non-conformances, and audit findings, implementing corrective and preventative actions. Oversee environmental, raw material, and final product microbiological sampling programmes. Monitor and improve controls to prevent physical, microbiological, and allergen cross-contamination. Maintain product and process quality records and ensure calibration and compliance of process control equipment. Assist with new product development, product launches, factory trials, and process improvement initiatives. Develop and implement product specifications, work instructions, and quality agreements. Compile and distribute trial reports and communicate findings to cross-functional teams. Update HACCP plans, checklists, allergen matrices, and other quality system documentation. Build and maintain effective relationships with customers, suppliers, and internal stakeholders. Manage customer enquiries and provide feedback within agreed timelines. Supervise and coordinate the activities of Quality Controllers. Monitor time and attendance, compile wage and overtime reports, and manage disciplinary processes where required. Foster a positive quality culture and support employee development through training and coaching. Ensure compliance with occupational health, safety, environmental, and hygiene standards. Enforce the correct use of PPE and maintain high standards of personal and process hygiene. Requirements: Diploma in Food Technology (essential). Degree in Food Science (preferred). 1–2 years' technical experience within an FMCG environment. 1–2 years' supervisory experience within an FMCG environment. Sound knowledge of food safety management systems, HACCP principles, quality assurance , and quality control processes. Experience with internal and external audits, including food safety and regulatory audits. Strong understanding of microbiological testing, allergen management, and contamination prevention. Proficient in report writing and data analysis. Computer literacy with experience using quality management systems and Microsoft Office applications. High level of accuracy and attention to detail. Strong organisational, communication, and interpersonal skills. Reliable, conscientious, and able to work independently. Ability to relocate to Malmesbury at own cost if currently based outside the region. Reliable transportation and ability to commute consistently to the site. Benefits: Salary: negotiable. Contact Hire Resolve for your next career-changing move. Apply for this role today, contact Abigail King at Hire Resolve or on LinkedIn. You can also visit the Hire Resolve website: hireresolve.us or email us your CV: We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise.

Quality AssurerLevubu, Limpopo R 10 000 - R 15 000 CTC Per MonthOur client in the Agricultural industry is looking for a Quality Assurer to join their team! Minimum requirements: Matric 2 years’ experience in quality assurance or quality control role Knowledge of food safety standards and quality systems will be advantageous Previous experience in fruit, fruit processing or dried fruit industry would be highly beneficial Computer Literate Reliable transport Key Responsibilities: Conduct quality inspections on incoming raw materials, work-in-progress products, and finished goods to ensure compliance with quality standards Monitor production and packing processes, identifying and reporting any quality deviations or non-conformances Maintain accurate quality control records, reports, and documentation Ensure compliance with food safety, hygiene, and quality assurance procedures throughout the production process Consultant: Antone Swart - Dante Personnel Mpumalanga Apply via our website > // MP008854 If you do not hear from us within 5 days, please accept that your application was unsuccessful

Our client, a leading Consulting Engineering Firm is looking for an experienced Site Quality Manager/Lead who will be responsible for the site quality planning and implementation. They have the responsibility to ensure that construction best practices are followed by implementing an appropriate site quality surveillance and improvement program leading to an effective, efficient and agile handover and close-out of construction work. Key Responsibilities: • Provide estimates for proposals for Site Quality activities during the Pursuit phase • Provide input relating to Site Quality into the engagement setup and delivery processes • Perform site quality planning • Prepare and ensure approval of the Site Project Quality Plan, in consultation with the Project Quality Manager • Take necessary leadership actions to raise site quality awareness and to ensure successful implementation of the Project Site Quality Plan • Conduct training of site Quality Assurance / Quality Control (QA/QC) Coordinators and construction personnel in accordance with the training schedule and register. This may include training on Site Quality induction, Project quality procedures, Auditing training (internal and external as required) • Participate in kickoff meetings with contractors and support quality readiness before the start of construction work • Ensure that construction work is included in an inspection and testing program, as per the Project Site Quality Plan and the applicable engineering requirements for product inspection. • Coordinate with the contractor to ensure implementation of an inspection and testing notification protocol • Assist with the development of the Project QC inspection schedule and measure progress • Support the project field inspections, sampling and testing activities identified in the contractor’s Inspection and Test Plan (ITP) • Coordinate and ensure progressive review of the contractor’s quality documentation and QA/QC records for completeness and compliance with contract requirements • Support operational readiness and commissioning activities, as required • Prepare, in consultation with the Project Quality Manager (PQM), and the Vendor Quality Surveillance (VQS) Manager the site quality surveillance program (audit, assessment, deep dive, verification, etc.) • Coordinate with the global site quality managers for review and support implementation • Ensure a risk assessment and criticality-based approach when conducting surveillance • Provide input to the construction management (CM) processes to ensure the constructability path includes the highest quality standard required • Coordinate with the global site quality representative with this regard

A well-established food manufacturing company is seeking a detail-driven and proactive Junior Quality Controller to join their production team. The successful candidate will play a key role in ensuring that all products meet the highest standards of safety, quality , and compliance before leaving the facility. This role works closely with production and quality assurance teams in a fast-paced manufacturing environment. Key Responsibilities • Conduct quality inspections on production lines • Identify defects and ensure corrective actions are implemented • Monitor and record quality control metrics • Ensure compliance with food safety and internal quality standards • Support continuous improvement processes within production • Liaise with production teams to maintain consistent product quality Minimum Requirements • Matric (Grade 12) essential • A National Diploma or Degree in one of the following is Quality Control, Food Science or Mechanical Engineering How to Apply: Contact Hire Resolve today for your next career-changing move Our client is offering a highly competitive salary for this role based on experience. Apply for this role today, contact Mischa Bornman at or on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV to:

QUALITY CONTROL & PRODUCTION COMPLIANCE OFFICERCape Town – Kraaifontein: Our client, an established and growing business within the food manufacturing and FMCG sector, is seeking a hands-on, detail-oriented Quality Control & Production Compliance Officer for a fast-paced environment. This dual-focus role bridges operational excellence, compliance, and innovation by leading the production facility in daily quality control and food safety standards, while simultaneously driving team management and New Product Development (NPD) initiatives from concept to launch to fuel company growth and market trends. Purpose of the Role: To oversee and optimise daily production operations and quality control functions, ensuring strict compliance with food safety regulations, HACCP, and GMP standards. This position bridges operational excellence and innovation by managing compliance teams, reducing waste, driving continuous improvement, and leading New Product Development (NPD) from concept to successful market launch. Key Responsibilities include but are not limited to: QC & Compliance: Lead the Quality Control department, conduct routine inspections of raw materials/finished goods, maintain HACCP/GMP standards, and manage regulatory audits Operational Support: Assist in production scheduling, resolve bottlenecks, monitor yields and wastage, and ensure machinery is maintained to hygiene standards NPD Leadership: Research market trends, lead formulation trials, conduct sensory/shelf-life testing, and manage technical documentation and costing models Team Management: Train production and QC staff on SOPs, foster accountability, and collaborate cross-functionally with marketing, procurement, and warehouse teams Reporting & Improvement: Maintain precise production, quality , and compliance records while driving cost-saving and efficiency initiatives Criteria Education: Degree or Diploma in Food Science, Food Technology, Biotechnology, or a related manufacturing discipline Experience: Minimum of 5 years of experience within an FMCG food production, manufacturing, or quality management environment NPD Track Record: Proven experience driving New Product Development projects successfully from concept to commercial launch Technical Knowledge: Deep understanding of quality assurance , quality control, food safety, HACCP, GMP, and local regulatory frameworks Leadership & Skills: Strong team management abilities, analytical problem-solving skills, high attention to detail, and proficiency in production reporting systems Language Proficiency: Read, speak and write English and Afrikaans

At EXL , we don’t just deliver services—we drive transformation, innovation, and measurable impact for global insurance clients. As we elevate our Quality ecosystem, we are on the hunt for a dynamic, visionary leader to take on a pivotal role as Head of Quality (AVP) within our Insurance vertical. This is more than a role—this is a strategic leadership mandate to shape the future of Quality Excellence across our organization. Why this role matters As the Quality AVP, you will lead the end‑to‑end Quality function—driving governance, standardization, and performance excellence across multiple client portfolios within Insurance. You will influence business outcomes by embedding robust quality frameworks, championing continuous improvement, and ensuring exceptional delivery against client KPIs and customer experience benchmarks. What you’ll own Lead and inspire a high-performing Quality function (Managers, Sr. Managers, LAMs & AMs) Drive quality assurance , governance, and compliance across all processes and clients Embed Lean, Six Sigma, and process excellence methodologies to unlock performance improvements Deliver insights, identify risks, and implement transformation initiatives Partner with leadership and clients to enhance service delivery, standardization, and CX outcomes Contribute to business growth through quality -led inputs in RFPs, RFIs, and solutioning Ensure alignment with ISO standards, internal policy, and regulatory requirements Manage resource planning, budgeting, and capability development for the vertical What we’re looking for A strategic, forward-thinking leader with strong BPO and Insurance domain expertise Proven experience in leading large-scale Quality or Operational Excellence teams Strong command of quality frameworks, governance, and continuous improvement practices Demonstrated success in driving measurable business impact and financial outcomes Expertise in Lean/Six Sigma methodologies and transformation initiatives Exceptional stakeholder management and client engagement capabilities What sets you apart You’re not just operational—you’re transformational. You bring the ability to influence at scale, build high-performance cultures, and position Quality as a strategic business enabler. Why EXL? Be part of a globally recognized, fast-growing organization Lead impactful transformation initiatives across world-class clients Work with a culture that values innovation, excellence, and continuous growth Step into a role where your leadership will directly shape the future of Quality Excellence

The Quality Assurance (QA) Agent is responsible for monitoring and assessing the quality of inbound and outbound customer interactions. This role ensures that agents meet performance standards and comply with company policies, while identifying areas for improvement. The QA Agent will deliver constructive feedback to agents, track performance trends, and collaborate with leadership to refine training and development efforts. Key Responsibilities: Monitor Customer Interactions: Evaluate calls, chats, and emails to ensure customer service agents follow company guidelines, compliance requirements, and best practices. Quality Scoring: Apply standardized evaluation criteria to assess agent performance on factors like communication skills, adherence to scripts, professionalism, and problem-solving abilities. Feedback and Coaching: Provide detailed and constructive feedback to agents based on evaluation findings on the calls. Support agents in understanding quality expectations and enhancing their customer interaction skills. Process Improvement: Identify trends, recurring issues, and areas for improvement in service delivery. Work with team leaders /CM to implement corrective actions and refine training programs. Reporting: Prepare regular reports on QA findings, summarizing key insights, improvement areas, and progress metrics. Present findings to management as required. Training Support: Assist in training sessions, workshops, and calibration meetings to ensure agents are well-versed in quality standards and practices. Compliance and Documentation: Ensure all quality evaluations and feedback are accurately documented. Maintain records in line with company standards and industry compliance requirements. Collaboration: Collaborate with Operations, Training, and HR departments to align quality goals with company objectives.

Position Overview The TrueSight QA Developer is responsible for designing, developing, executing quality assurance and test automation practices to ensure reliability, performance, security, and accuracy of Medbill’s internal TrueSight platform and supporting systems. This role blends hands-on test automation development with strong functional and data-driven testing expertise in a healthcare and revenue cycle environment. The QA Developer partners closely with the Automation, Development, and Operational Leadership teams to ensure all solutions meet functional requirements, data integrity and performance standards and Medbill’s operational excellence expectations. This position plays a key role in protecting system stability, production accuracy, and end-user trust across Medbill’s platforms. Key Responsibilities Test Strategy & Quality Ownership · Own and continuously improve the quality strategy for the TrueSight platform and related internal systems · Define and maintain test standards, frameworks, and best practices for functional, integration, regression, and automation testing · Ensure test coverage aligns with business-critical workflows Test Automation Development · Design, build, and maintain automated test suites for web applications, APIs, and system integrations · Develop scalable and maintainable test automation frameworks · Integrate automated testing into CI/CD pipelines to support rapid and reliable releases · Continuously improve test reliability, execution time, and reporting visibility Functional, Integration & Data Testing · Execute and support functional, system, and integration testing for new features, enhancements, and defect fixes · Validate complex workflow, configurations, and automation rules within TrueSight · Perform frontend and backend data validation to ensure data accuracy, data completeness, correct transformations and calculations, and reporting integrity · Validate system behavior across dependent services and integrated platforms Cross Functional Collaboration · Partner closely with Business Systems Analysts to understand business requirements, user stories, acceptance criteria, and data rules · Participate in refinement sessions, sprint planning, and solution design discussions to identify test scenarios and risks early · Support and advise UAT activities with business stakeholders by preparing test data, clarifying expected system behavior, and validating reported issues Defect Management & Release Readiness · Identify, document, and track defects with clear reproduction steps and technical context. · Collaborate with developers to troubleshoot issues and validate fixes. · Provide quality and release readiness assessments for sprint and production releases. · Ensure regression testing is completed prior to releases and hotfix deployments. Performance, Security & Risk Awareness · Support performance and reliability testing for high-impact workflows. · Validate that system changes do not introduce performance degredataion, operational risk, data exposure, or compliance concerns. · Partner with development engineers to support testing related to access controls, permissions, and sensitive data handling. Continuous Improvement & QA Maturity · Contribute to improving Medbill’s overall QA and delivery maturity. · Recommend tooling, automation approaches, and testing practices to strengthen quality outcomes. · Help establish reusable test assets and documentation standards. Key Competencies · Experience building and maintaining automated test frameworks · Experience testing modern web applications and APIs · Strong understanding of system integration testing · Strong data and backend testing skills · Able to read and understand technical designs, logs, and system behavior · Professional written and verbal communication across technical and non-technical audiences · High attention to detail · Strong quality mindset Job Type: Contract Compensation: 315,000 KES monthly. Compensation is based on producing story points and will vary with actual production of the candidate. Amount shown is based on the desired produced story points per sprint. Language: English

Functional Responsibilities: Transaction Monitoring - Monitors and audits transactions performed by CSRs against internal and/or external quality assurance requirements to deliver excellent customer experience. Ensures that transaction monitoring goals requirements are met. This monitoring should lead to relevant findings that will impact business needs Reporting - Creates & updates Customer Experience reports (e.g., Daily Internal Errors, Scorecard Upload, MIS, Verint 11, etc.) for the account by retrieving and updating the respective files and data. Maintains the files updated for accurate analysis and process improvement / innovation. Targeted analysis - Reviews, analyzes, and interprets data that affects Customer Experience metrics. Highlights areas for improving immediate necessities, and overall strengths impacting customer experience. Creates effective recommendations to drive account performance. Calibrations and Call Listening - Prepares in advance to analyze calibration material, and ensures compliance with deadlines. Facilitates and actively participates during discussions to ensure alignment with business, customer experience data, and coaching methodology catering to internal and external customers. Builds a call library that internal or external customers may use for learning sessions, meetings, etc. Required skills qualities (technical): Working knowledge of MS Office applications (Excel, Word, PowerPoint, Outlook) Required skills qualities (non-technical): At least 3 years working experience in a call centre and at least 2 years within the quality role with impeccable performance. Analytical skills. Problem-solving and decision-making skills. Excellent oral and written communicationskills. Adaptive to changing work schedules. Active listening skills. Operates with minimal supervision. Location: Woodstock, Cape Town Salary: Market related To apply kindly, send your updated CV and supporting documents to

A well-established and reputable food manufacturing company specializing in high- quality food production and regulatory compliance, is currently seeking a experienced and driven Technical Services Manager to join their team in Montague Gardens, Cape Town. The successful candidate will be responsible for overseeing all technical and food safety functions within the manufacturing environment, ensuring compliance with food safety standards, quality assurance requirements, and regulatory obligations across the business. Responsibilities Oversee QA, QC, SQA, Microbiology, Food Safety, and Regulatory functions. Proactively identify and mitigate food safety and quality risks. Ensure appropriate diagnostic testing of food products prior to customer release. Manage non-conforming products and implement corrective actions where necessary. Supervise technical department staff and ensure efficient operational outputs. Manage the department’s operational budget. Coordinate GMP and internal audits to meet certification body, customer, and company requirements. Liaise with internal divisions and subsidiaries regarding food safety and quality matters. Ensure the effective execution of QA functions, including approval of new raw materials following testing and risk assessments. Oversee in-process QC checks, final product testing, and issuing of Certificates of Analysis (COAs). Conduct root cause analysis on out-of-specification products and implement corrective actions. Manage the Supplier Quality Assurance (SQA) risk register and arrange on-site audits where required. Collaborate with the New Product Development team and provide technical support. Prepare and submit monthly and quarterly reports to management. Advise management on occupational health and safety risks and corrective measures. Requirements Tertiary qualification in BSc Food Science or an equivalent qualification. Minimum of 7 years’ experience in a middle to senior management role within a food manufacturing environment. Proven managerial experience overseeing technical laboratory and food safety functions from raw material receipt to final product release. Strong knowledge and experience maintaining food safety certifications such as BRC and FSSC 22000. Experience in managing operational budgets and technical teams. Benefits Contact Hire Resolve for you next career-changing move. Salary: Market related (Negotiable) depending on experience and experience. Apply for this role today, contact Lisa Meyer at or on LinkedIn You can also visit the Hire Resolve website: hireresolve.us or email us your CV: We will contact you telephonically in 3 days should you be suitable for this vacancy. If you are not suitable, we will put your CV on file and contact you regarding any future vacancies that arise

Administrator – Training Academy (Florida) Position: Administrator Department: Training Academy Reporting to: Quality Assurance Manager Location: Florida Purpose of the Position The Administrator will be responsible for providing administrative support to the Training Academy by ensuring accurate record keeping, daily data capturing, proper filing and archiving, course register management, learner administration, and support with training-related systems and compliance requirements. The successful candidate must be accurate, organised, service-driven, and able to complete administrative tasks within required turnaround times. Key Responsibilities (Not totally inclusive): The successful candidate will be responsible for: Capturing learner details, results, attendance, forms, assessor information and moderator information accurately on the relevant systems. Ensuring that training records are updated daily and that information captured on HR Manage is accurate and complete. Maintaining proper filing and archiving of records in line with compliance, OHS and POPI requirements. Scanning and uploading documents to the relevant HR Manager systems. Completing administrative tasks such as CRB checks, task lists, permits, eye tests, maintenance records and Inkliwe-related tasks. Ensuring course registers are aligned with the correct courses and submitted within the required turnaround time. Monitoring and following up on NCR items older than three weeks, as recorded on course schedules. Driving follow-up actions with regional administrators and escalating matters to the Senior Administrator where required. Handling learner, client and internal queries professionally and within 24 hours. Supporting the Training Administration office with IFACTS, POSTING, ARAMEX, FORMAX, ASSETS and STATIONARY/REFRESHMENT administration. Keeping accurate records of expiring dates, permits and certificates. Supporting audit readiness by ensuring records are complete, accurate and properly stored. Submitting weekly reports on actions taken to reduce internal and external audit risks. Assisting with general administrative duties and additional tasks as required by management. Minimum Requirements Grade 12 / Matric. Previous administrative experience will be advantageous. Experience in a training, compliance, HR or learning and development environment will be an advantage. Computer literacy, including MS Office. Experience with HR Manage or similar systems will be advantageous. Good written and verbal communication skills. Ability to work accurately under pressure. Strong attention to detail. Ability to meet deadlines and follow up on outstanding matters. Professional conduct when dealing with learners, clients and internal stakeholders. Key Competencies Accuracy and attention to detail. Good record keeping and filing ability. Time management and deadline orientation. Customer service focus. Teamwork and collaboration. Reliability and commitment. Ability to follow procedures and comply with SOPs. Willingness to learn and understand all Training Academy systems. Ability to accept feedback and work constructively with supervisors and colleagues. Behavioural Expectations The successful candidate must: Produce high- quality , accurate work. Honour commitments and complete tasks within agreed timeframes. Be disciplined, punctual and reliable. Maintain confidentiality and professionalism. Work effectively as part of a team. Support the overall objectives of the Training Academy. Demonstrate willingness to grow within the department. We reserve the right not to make an appointment to any advertised position. Whilst preference is given to existing employees at all times and the choice made is purely on merit, Historically Disadvantaged Candidates and Black Female Candidates are encouraged and supported in the FSG team. Fidelity Services Group (Pty) Ltd supports global fair practice and business ethics on continuous development of our human capital as the key resource to our success in the markets in which we participate. Should you not be contacted regarding this position within 10 working days from the closing date, please regard your application as unsuccessful.

Our client is looking for a talented Email Developer to support the delivery of high- quality email marketing campaigns. This role offers the opportunity to work with modern email technologies, collaborate with experienced marketing professionals, and contribute to customer engagement strategies through innovative and responsive email design. What You'll Do Create and maintain email marketing templates using HTML and CSS Develop responsive layouts that perform effectively across devices and email clients Support promotional, automated, and seasonal campaign requirements Implement dynamic content and personalisation features Conduct comprehensive testing and quality assurance checks Identify and resolve technical issues affecting email performance Improve existing templates to drive stronger engagement and user experience Work closely with design and marketing teams to deliver campaign objectives Leverage AI-powered tools to improve efficiency and streamline development workflows Desired Skills and Experience 2–5 years’ experience in HTML and CSS development Strong understanding of responsive email development principles Experience with email marketing and SMS automation platforms Familiarity with compliance, accessibility, and email best practices Excellent attention to detail and organisational skills Strong problem-solving capabilities Ability to work independently and within a collaborative team environment Portfolio submission required Should you meet the requirements for this position, please email your CV to . You can also contact the team on XXX-XXXX or alternatively you can visit our website > Should you not hear from us within 3 days, please consider your application unsuccessful.

Responsibilities: Supervise daily factory operations and production activities. Ensure production targets are met efficiently. Implement and maintain quality control standards. Manage factory staff, schedules, and performance. Monitor inventory levels and production resources. Ensure compliance with health and safety regulations. Prepare production and operational reports. Requirements: HND in Engineering, Industrial Management, or a related field. Minimum of 3 years of experience in factory or production management. Strong leadership and organisational skills. Knowledge of production processes, quality assurance , and workplace safety. Remuneration: NGN 200,000 Monthly