Responsibilities: Receive and process customer orders (walk-in, phone, and online). Respond to customer inquiries and resolve complaints professionally. Coordinate with the kitchen team to ensure timely and accurate order preparation. Process payments and ensure order accuracy before pickup or dispatch. Deliver excellent customer service at all times. Requirements: A minimum of an HND in any discipline. Must have completed the mandatory NYSC programme. Must reside in Yaba or its environs. Excellent communication and customer service skills. Previous customer service experience is an added advantage. Location: Egbeda, Yaba, and Lagos Island (Eko). Remuneration: NGN 100,000 Monthly Benefit: NGN 15,000 monthly transportation allowance Work Schedule: Training Period (First Month): Monday–Saturday: 9:00 a.m. – 8:00 p.m. Sunday: 12:00 noon – 6:00 p.m. One day off between Monday and Saturday each week. Sundays operate on a rotating schedule: one Sunday on, one Sunday off. Post-Training (Shift Schedule): After one month of on-the-job training, successful employees will transition to a shift system of morning shifts: 7:30 a.m. – 3:00 p.m and afternoon shifts: 1:30 p.m. – 8:00 p.m.

Reports to Regional Sales Manager Africa Major Purpose of the Position: Regional Service Centres The Customer Support Specialist plays a pivotal role within the Customer Support /Sales Team. The Customer Support Specialist’s key objective is to support existing Customers through the provision of expert advice on how to maintain the company's Mill Relining Systems for the purpose of fast, reliable and safe relines and formulating services proposals in the form of labour, spare parts, major services proposals, SLA’s, small products, training and local inventory management support . Assist in administration, analysis, assessment and effective utilisation of critical customer data in quoting services. This role is focussed on resolving current Customer ’s service needs and outstanding issues by the use of service data metrics, global services support and company's services platforms. The particular nature of this support may vary relative to the expertise and specialisation of the Customer Support Specialist. Specialisations include (but are not limited to): • Customer specific specialisation • Technical and major service specialisation • Machine spare parts specialisation • Logistic and shipping specialisation • Service Contract Specialisation • Reline Services Specialisation • Service-related CRM data analysis specialisation The day-to-day support described above is defined as ‘account services support ’ and differs from ‘account management’, which incorporates responsibility for the ownership and management of the Company- Customer relationship. The Customer Support Specialist is responsible for ‘Account Services Support ’ elements and, although they participate in and contribute to, they are not responsible for ‘Account Management’ of a customer . This position includes the following key aspects as related to the Major Duties: • Timely delivery of the company's spares and service • Services Data Analysis to arm SAMs with key data insights to support their accounts management and services decisions • Generation of quotations whilst liaising frequently with various company technical experts, customer support technicians (CST’s) & Service Account Managers (SAMs) • Assisting SAMs with spares/ technical services quotes when SAMs are travelling to site and undergoing site visits • Proactively build rapport with the CTS’s, Asset Support and Sales team members so as to support the execution of day-to-day activities related to service sales opportunities • Daily service support tasks • Assist in administration, analysis, assessment and management of critical customer data • Participation and contributing to weekly sales meetings • Full involvement and engagement in sales at the company • Responsible for tracking, following up and updating AR team with regards to monthly invoicing and identifying any risks that may affect monthly RR (revenue recognition) numbers and communicate this to the RSM, RGM and SAM’s Key Performance Indicators: Provide consistent world class OEM service and maintenance through Quality Asset Management. Contribute to Customer engagement efforts and ensuring that the company is a Proactive Partner. Proactively provides key service data insights to the Sales team, facilitating additional sales opportunities quoted and focus through these key insights. Provide Regular Rapid Responses to Customer needs. Completion of Fiscal Objectives and Administrative tasks. Participation in sales and services processes, including both development and implementation Promote and maintain a customer service philosophy within the Service team to the wider group. This includes the fostering of a positive, problem-solving culture. Maintain an exceptional level of quality in all work completed Participate proactively in the company’s Lean philosophy, Strategic planning and ISO systems framework. Focus on continuous improvement and advise the Regional General Manager-Africa of inefficiencies as they are encountered and work toward implementing improvements of Regional Service Centres systems that best serve the company’s Customer focused business. Maintain functional and productive working relationships with all company staff

SPANISH Customer Service Agents Required (Seasonal Contract) If you are Spanish -speaking & passionate about exceptional Customer Service, then we would like to hear from you! Job Description: Customer focused, results orientated individuals with sound problem-solving & inter-personal skills, to deliver effective engagements to customers . Key Responsibilities: Customer service engagement via incoming calls and respond to email queries Managing reservation, special requests, and complaints from customers via the website Respond to a defined a range of customer queries or inquiries to deliver appropriate, accepted resolutions for customers Proactively escalate any queries to appropriate channels ensuring they are handled and resolved in a timely manner Demonstrate urgency on transactions using standard operating procedures Requirements: A matric certificate or equivalent qualification Spanish language skills (verbal & written) Passionate about customer service Strong analytical and problem-solving skills Technical abilities A minimum of 1-2 years working experience in dual-focus (back-office & voice) within an inbound/outbound contact center experience

JUNIOR CUSTOMER SUPPORT REPRESENTATIVE Based : ALBERTON Matric Knowledge of SQL, CRM or ticketing systems 1–2 years’ experience in a customer support , helpdesk, or service-oriented role Basic understanding of relational databases Strong written and verbal communication skills Good analytical and problem-solving abilities Ability to work under pressure Customer focused and professional Salary: Market Related depending on experience Please send CV to

Employment Type: Full-time Reporting to: Frontline Support Manager Location: Kenya Role Overview We are looking for a proactive and results-driven Customer Service Supervisor to lead and support our frontline customer service team. The successful candidate will be responsible for driving service excellence, coaching and developing agents, managing day-to-day operations, and ensuring customer service targets are consistently achieved. This role requires a hands-on leader who can effectively manage performance, handle escalations, oversee workforce planning, and maintain high service standards in a fast-paced 24/7 customer support environment. Key Responsibilities 1. Team Leadership and Performance Management • Lead, motivate and develop a team of Customer Service Agents to achieve individual and team performance targets • Monitor and manage key performance indicators (KPIs), including SLA, quality, productivity and customer satisfaction metrics. • Conduct regular coaching sessions, performance reviews and development discussions. • Support probation reviews and performance improvement initiatives where required. • Prepare and present weekly and monthly performance reports. 2. Workforce Planning and Operational Management • Coordinate shift schedules, attendance management and leave planning to ensure adequate coverage across all customer support channels. • Monitor workforce adherence and productivity throughout the day. • Ensure effective shift handovers and continuity of service across a 24/7 operation. • Support queue management and workload distribution to maintain service levels. 3. Customer Service & Escalation Management • Act as the first point of escalation for complex customer issues and complaints. • Ensure customer queries are resolved in a timely, professional and customer -focused manner. • Identify recurring customer issues and work with management to implement improvements. • Support complaint management and root cause analysis activities. 4. Quality Assurance & Continuous Improvement • Conduct quality reviews across calls, chats and emails. • Provide feedback and coaching to improve service quality and consistency. • Identify training needs and support the delivery of ongoing learning initiatives. • Promote best practices and continuous improvement across the team. 5. Operational Oversight • Ensure effective use of Freshdesk, communication platforms and other operational systems. • Monitor ticket queues to ensure timely assignment, follow-up and resolution of customer issues. • Support operational activities such as refund approvals, escalation tracking and service recovery actions where required. • Maintain accurate records relating to team performance, training and operational activities Qualifications & Experience • Bachelor’s degree or equivalent qualification. • Proven experience in a Customer Service Supervisor, Team Leader or Contact Centre leadership role. • Strong understanding of customer service operations, service levels and performance management. • Experience managing teams in a fast-paced environment. • Excellent coaching, communication and problem-solving skills. • Experience using customer support platforms such as Freshdesk, Zendesk or similar systems. • Strong analytical and reporting skills. • Ability to work effectively in a 24/7 operational environment

Our client is seeking a proactive Technical Support & Internal Sales Representative to provide first-line customer support , coordinate service activities and assist customers with technical enquiries and sales. The successful candidate will play a key role in delivering exceptional customer service while support ing the technical and sales teams. Minimum requirements: Matric with Mathematics (minimum C symbol or equivalent) Previous experience in Technical Support , Internal Sales, Telesales or Customer Service Technical knowledge or interest in generators, engines or electrical products will be advantageous Telesales or service coordination experience will be advantageous Fluent in both English and Afrikaans (spoken and written) Excellent communication, customer service and relationship management skills Strong sales, negotiation and problem-solving abilities Excellent organisational skills with strong attention to detail Computer literate with proficiency in Microsoft Office and Advanced Microsoft Excel Experience using ERP, CRM or retail systems will be advantageous Self-motivated, target-driven and able to work independently and within a team Ability to work well under pressure and manage multiple priorities Valid driver's licence and own reliable transport Consultant: Cayla Hoffman - Dante Personnel East Rand Apply via our website > If you do not hear from us within 5 days, please accept that your application was unsuccessful

Reports to: Customer Service Manager Supervises: None Location: Nairobi Position Summary The Customer Service Agent is responsible for delivering exceptional customer support as part of a 24/7/365 service team. Acting as a key liaison between the company and its customers , the agent handles a high volume of inbound and outbound calls, online chats, and emails in a timely and professional manner. The role requires strong communication skills, problem-solving abilities, and a customer -first mindset to ensure inquiries are resolved quickly and accurately while maintaining regulatory and operational standards. Key Responsibilities Customer Support Channels ● Online Chat: Respond to customer chats within 1 minute, ensuring each chat is resolved or closed if inactive/completed within 30 minutes. ● Email/Reviews: Respond to all emails and customer reviews within 1 hour. ● Phone Calls: Answer all assigned calls within 30 seconds. Ticket Handling ● Pending Tickets: Review your outstanding tickets (Waiting on Customer , Waiting on Third Party, Pending, In Progress, Call Customer ) during your shift. Update and resolve those that have been actioned. ● Call Customer Tickets: Action these tickets daily between 12:00 PM and 10:00 PM (EAT), following the ticket handling procedures. General Responsibilities ● Address customer queries, resolve complaints, and ensure a high level of customer satisfaction. ● Be available and active on Freshdesk, Slack, and any other designated systems during your shift. ● Assist customers with onboarding, registration, and transaction monitoring. ● Educate customers on company products, platform features, and services to enhance their experience. ● Maintain accurate and detailed records of all customer interactions and follow up on unresolved issues. ● Work flexible shifts as part of the 24/7/365 customer service schedule. ● Collaborate with global teams to improve customer service processes and best practices. ● Maintain a positive, professional, and empathetic company image in all interactions. ● Participate in ongoing training and development programs to enhance knowledge and skills. ● Perform any other duties assigned by management to support team and company objectives. Requirements ● Must be fluent in English or English and Somali(both spoken and written). ● Previous Experience with CRM tool such as Freshdesk, Zendesk, Zoho. ● Strong interpersonal and communication skills. ● Proactive, fast thinker, and confident working independently. ● A degree or equivalent work experience. ● A passion for accuracy and clarity of thought. ● Flexible nature and comfortable working shifts.

Introduction Komatsu is a global leader in mining, construction, and industrial equipment, committed to empowering a sustainable future through innovative solutions, advanced technologies, and exceptional customer support . We are seeking a dynamic and customer -focused Product Support and Sales Representative (Mining & Construction) to join our team Duties & Responsibilities Role Description Remains up-to-date with safety procedures. Plans for safety events and campaigns. Takes SHE into account in the planning of work output. Plans for inspection of equipment (new and used in stock), with regard to dates, workshops, nomination of service, stock and other resources. Collates all informative materials, Komtrax registration forms, warranties and manuals. Opens and maintains machine history file for each machine at a customer site. Conducts delivery inspection of machine. Plans and prepares for anticipated service calls in conjunction with stakeholder (including RAMP Contracts). Plans for the modification of equipment. Oversees warranty repairs that may be required at the site. Provides technical advice & liaison with centralised Komatsu functions in the Service and Repairs of machines. Plans for time to complete reporting. Collates information, downloads, inspections, PM clinic & troubleshooting for use in reporting. Compiles recommendations report to the Parts/Branch/Depot Manager for additional components, to meet the component change requirements. Monitors the Komatsu machine hours in conjunction with the component hours.

Job Summary: Responsible for acting as a liaison between members and the Society. Assist with complaints and queries as well as serve customers by providing product and service information. Essential duties and responsibilities: include the following, but are not limited to the job specifications contained herein. a) Ensure at all times the front office is tidy and manned. b) Receive inbound calls and respond to calls as appropriate c) Receive and register all emails and other written communication d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE) minutes for each. e) Promptly resolve customer service issues to the customer ’s satisfaction per the Society’s procedures and standards. f) Perform administrative duties, reports and special projects associated with Customer Support g) Improve customer service experience, engage customers and facilitate the Society’s growth. h) Keep accurate records and document customer service actions and discussions i) Maintain an orderly workflow according to priorities j) Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up with the relevant departments to ensure resolution. k) Resolve customer complaints via phone, email, mail or social media l) Use telephones to reach out to customers and verify information m) Greet customers warmly and ascertain problem or reason for calling n) Work with the different departments in the Society to stay updated on product knowledge and be informed of any changes in the Society’s policies o) Impact the company’s bottom line by problem solving and turning frustrated clients into satisfied ones. p) Provide quality service and support in a variety of areas including, but not limited to: membership requirements, filing of forms, and directing members to the relevant department q) Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer ’s experience and compile reports on overall customer satisfaction. r) Responsible for compiling and generating reports as they relate to customer service s) Build sustainable relationships and trust with members and colleagues through open and interactive communication t) Act as the Society’s gatekeeper by dealing with unsolicited communication and or queries. u) Cheerfully allow yourself to be assigned any other duty from time to time. Qualifications (Academic) •Diploma in Office Management •Computer proficiency Experience •At least 1 year of hands-on experience • Knowledge in CRM and Call center is an added advantage Skills •Excellent communication skills •Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills

Job Summary: Responsible for acting as a liaison between members and the Society. Assist with complaints and queries as well as serve customers by providing product and service information. Essential duties and responsibilities : include the following, but are not limited to the job specifications contained herein. a) Ensure at all times the front office is tidy and manned. b) Receive inbound calls and respond to calls as appropriate c) Receive and register all emails and other written communication d) Ensure walk-ins are properly guided, while maintaining a que time of less than 5 (FIVE) minutes for each. e) Promptly resolve customer service issues to the customer ’s satisfaction per the Society’s procedures and standards. f) Perform administrative duties, reports and special projects associated with Customer Support g) Improve customer service experience, engage customers and facilitate the Society’s growth. h) Keep accurate records and document customer service actions and discussions i) Maintain an orderly workflow according to priorities j) Handle complaints, provide appropriate solutions and alternatives within the time limits and follow up with the relevant departments to ensure resolution. k) Resolve customer complaints via phone, email, mail or social media l) Use telephones to reach out to customers and verify information m) Greet customers warmly and ascertain problem or reason for calling n) Work with the different departments in the Society to stay updated on product knowledge and be informed of any changes in the Society’s policies o) Impact the company’s bottom line by problem solving and turning frustrated clients into satisfied ones. p) Provide quality service and support in a variety of areas including, but not limited to: membership requirements, filing of forms, and directing members to the relevant department q) Continuously evaluate and identify opportunities to drive process improvements that positively impact the customer ’s experience and compile reports on overall customer satisfaction. r) Responsible for compiling and generating reports as they relate to customer service s) Build sustainable relationships and trust with members and colleagues through open and interactive communication t) Act as the Society’s gatekeeper by dealing with unsolicited communication and or queries. u) Cheerfully allow yourself to be assigned any other duty from time to time. Qualifications (Academic) • Diploma in Office Management • Computer proficiency Experience • At least 1 year of hands-on experience • Knowledge in CRM and Call center is an added advantage Skills • Excellent communication skills • Must be committed to providing outstanding customer service and demonstrate strong interpersonal skills

Do you have a passion for technology, people, and problem-solving? Are you looking for an exciting opportunity to kickstart your career in tech support while gaining hands-on experience with some of the world’s leading technology products? At the iStore, we’re looking for dynamic, customer-focused Technical Support Interns to join our in-store tech teams across our retail stores. This internship is ideal for someone who genuinely enjoys helping people, communicates confidently, and thrives in a fast-paced retail environment. You’ll work closely with experienced technical teams, support customers with their Apple devices and technology queries, and gain exposure across multiple areas of the business before being placed into a store environment. During the first 6 weeks, interns will rotate through various departments and business areas to gain broader exposure to our operations, systems, customer experience, and technical support environment. Successful candidates must be open to learning, adaptable, and willing to travel between stores if operational support is required. This is a 12-month contract internship opportunity. What You’ll Be Doing As part of the in-store technical support team, you will: Support customers with technical queries relating to phones, laptops, tablets, accessories, and other technology products Troubleshoot basic software and hardware-related issues Assist customers in understanding and using their devices more effectively Provide professional, friendly, and solution-driven customer support in-store and telephonically Escalate complex issues where required Maintain accurate customer and repair records Work closely with store teams and technical specialists to ensure an excellent customer experience Participate in a structured rotational training programme across different business areas Travel to different stores when required to support operational needs Work retail hours, including weekends, public holidays, and peak retail periods Minimum Requirements Completed Matric Completed Aand NQualification Basic understanding of computer hardware and software Familiarity with operating systems such as Windows and macOS Basic understanding of networking concepts Strong troubleshooting and problem-solving ability Excellent communication and interpersonal skills Strong customer service orientation Ability to work well within a team environment Willingness to work weekends and retail hours Willingness to travel between stores when required Passion for technology and helping people What We’re Looking For The ideal candidate will demonstrate: Excellent communication skills — this role is highly customer -facing A positive attitude and willingness to learn Strong attention to detail Learning agility and adaptability Professionalism and reliability Initiative and accountability Ability to remain calm and solution-focused under pressure Strong time management and organisational skills Why Join the iStore? At the iStore, we’re passionate about creating exceptional customer experiences. This internship offers the opportunity to: Gain hands-on technical support experience in a retail environment Work with the latest Apple technology and products Receive structured training and development Learn from experienced technical and retail professionals Build valuable customer service and technical skills Grow your career within a dynamic and exciting business If you’re passionate about technology, enjoy working with people, and are eager to learn and grow, we’d love to hear from you.

Our client, a well-established and progressive manufacturing and equipment distribution company, seeks to employ a professional, organized and high energy Customer Service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL CENTRE ROLE BUT RATHER A ROLE IN THE MANUFACTURING, PACKAGING OR RELATED TECHNICAL SECTOR, REQUIRING SIMILAR INDUSTRY EXPERIENCE. KEY REQUIREMENTS TO MEET FOR CONSIDERATION: You will have a Matric, coupled with 3years experience in customer service or technical customer support within the engineering, or manufacturing sector. You will have experience in preparing accurate quotes, converting quotes into work orders and relevant customer invoicing in foreign currencies. You will have experience in assisting debtors in terms of batching orders, invoices and payment allocation and following up on payments You will have experience in loading rental agreements, etc onto the ERP systems, as well as maintaining the data in terms of pricing, increases, etc Fluency in English is critical. You must have a valid driver’s licence, own car and a clear criminal and credit record Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Weaver FinTech Group is a leading digital financial services ecosystem connecting consumers to smarter, more flexible ways to pay, borrow, and protect what matters most. Our brands — Pay Just Now and FinChoice — empower millions of South Africans through innovative Payments, Lending, and Insurance solutions. We’re a organisation built on collaboration, innovation, and purpose: to make digital finance simpler, more inclusive, and more human. Role Overview As a 1st Line Support Specialist, you are the first voice our customers hear — and the first problem-solver they meet. You’ll handle inbound queries across live chat and email, resolving the majority of issues independently while knowing exactly when and how to escalate. This is a fast-paced, customer -facing role that requires clear communication, genuine empathy, and the technical confidence to guide customers through common mobile and account issues. Beyond resolving individual queries, you’ll play a key role in spotting patterns — flagging recurring issues, emerging trends, and customer pain points that feed valuable product and network insights back to the broader team. Your frontline perspective helps shape how we improve. Scope This role covers PayJustNow and MVNO / PJN Mobile customer support operations, including inbound live chat and email query resolution, escalation management, CRM record-keeping, and frontline issue identification. The role requires sound knowledge of mobile self-service flows, billing processes, and customer communication standards to deliver a consistent, high-quality support experience. Key Responsibilities Live Chat Support • Respond to inbound chat sessions within a 2-minute first-response SLA. • Handle multiple concurrent chats (typically 3–4) while maintaining quality and accuracy. • Greet customers by name, verify identity, and resolve queries independently where possible. • Use pre-approved quick-reply templates to maintain fast, consistent response times. • Never close a chat without the customer ’s issue being fully resolved or clearly escalated. Email Support • Acknowledge all inbound emails within 1 hour during business hours and fully resolve or escalate within 24 hours. • Handle Pay Just Now transaction queries, billing disputes, account verification, refund requests, and general product questions. • Always give the customer a clear next step — confirm what has been escalated and by when. • Log every interaction in the CRM with issue type, resolution, and outcome — tag correctly for reporting. Common Query Types You’ll Own • Balance enquiries — guide via *135# or app (airtime, data, voice, SMS). • Bundle activation, top-up, and voucher redemption assistance. • Data not working — APN troubleshooting, SIM re-seat, and device restart guidance. • Depletion alerts, opt-out requests, and out-of-bundle usage queries. • Please Call Me, voicemail setup (dial 132), and USSD session issues. • Airtime from banking app not received — escalate with MSISDN and bank reference number. • Number porting queries, RICA verification, and account management requests. Escalation Management • Know exactly what to own and what to escalate — never escalate without the full customer context (MSISDN, issue timeline, steps already taken, and any reference numbers). • Escalate to 2nd Line / Technical team for SIM registration failures, persistent data issues, network anomalies, or unresolvable USSD errors. • Escalate to Billing / Finance for refund requests, unexplained deductions, or Pay Just Now payment mismatches. • Flag recurring issues to the team lead immediately — five customers reporting the same issue in a shift is an incident, not individual queries. About You • 1–2 years of experience in a customer -facing support role; telecoms or fintech experience is a strong advantage. • Excellent written communication — clear, warm, and on-brand across chat and email. • Able to stay calm and solution-focused under pressure in a fast-paced environment. • Comfortable working with USSD menus, basic APN settings, and mobile network concepts. • Highly organised — you log every interaction, flag recurring issues, and keep your CRM records clean and accurate. • A collaborative team player who contributes to the knowledge base and shares what they learn Core Strengths • Strong interpersonal and written communication skills • Practical troubleshooting ability for common mobile and account issues • Familiarity with CRM tools, ticketing systems, and support workflows • Customer -centric mindset with a genuine desire to resolve and improve • Pattern recognition — able to identify and escalate recurring issues before they become incidents What We Offer • The opportunity to work across two of South Africa’s most exciting fintech brands. • A collaborative environment that encourages growth, learning, and contribution. • A clear progression path — high performers are support ed to move into 2nd line technical or specialist roles. • Hybrid work model with autonomy and flexibility. • Competitive compensation and benefits within a purpose-led, growth-focused organisation.

An exciting opportunity exists for a highly organised and proactive Payment Network Support Specialist to join our client’s growing operations team in Stellenbosch. This role offers the chance to work within a dynamic payment’s environment where accuracy, problem-solving, and effective coordination play a critical role in operational success. Duties and Responsibilities Facilitate network onboarding processes and implementation activities Maintain accurate records relating to networks, billers, and fee structures Reconcile network fee schedules and identify inconsistencies across systems Analyse and validate information using internal platforms and external documentation Manage onboarding documentation and ensure compliance standards are maintained Coordinate merchant and biller activation and deactivation requests Work closely with internal departments to ensure smooth operational delivery Escalate operational concerns and assist with issue resolution Ensure data accuracy and consistency across all relevant platforms Candidate Requirements Relevant tertiary qualification 3–5 years of experience in an operational support , customer support , or administrative role involving data management Strong Excel skills with experience using advanced formulas and reporting tools Exposure to the Financial Services sector, particularly payments, will be advantageous Strong analytical and problem-solving abilities Excellent attention to detail and organisational skills Valid driver’s licence and reliable transport Fluent English communication skills Should you meet the requirements for this position, please email your CV to . You can also contact the team on XXX-XXXX or alternatively you can visit our website > Should you not hear from us within 3 days, please consider your application unsuccessful.

Our client, a well-established and progressive manufacturing and distribution company, seeks to employ a professional, organized and high energy Internal Sales and aftersales Customer Service Consultant to provide customer service and support to their international customer bases. PLEASE NOTE THIS IS NOT A CALL CENTRE OR FINANCIAL SERVICES ROLE BUT RATHER A ROLE IN THE MANUFACTURING OR RELATED TECHNICAL SECTOR, REQUIRING SIMILAR INDUSTRY EXPERIENCE. KEY REQUIREMENTS TO MEET FOR CONSIDERATION: You will have a Matric, coupled with 3years experience in customer service or technical customer support within the engineering, distribution or manufacturing sector. You will have experience in preparing accurate quotes, converting quotes into work orders and relevant customer invoicing in foreign currencies. You will have experience in assisting debtors in terms of batching orders, invoices and payment allocation and following up on payments You will have experience in loading rental agreements, etc onto the ERP systems, as well as maintaining the data in terms of pricing, increases, etc Fluency in English is critical. You must have a valid driver’s licence, own car and a clear criminal and credit record Due to the exceptionally high volume of applications, we are unable to correspond with each applicant personally, therefore only relevant and suitable candidates will be contacted. Should you not receive any correspondence from our company within 30 days, we regret your application has been unsuccessful.

Introduction: Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands Description: Jupidex (Pty) Ltd, which forms part of the Plennegy Group, is a market leader in Southern Africa regarding the distribution and service of high-quality equipment for Soil Preparation, Seeding, Spreading, Hay & Forage and Spraying. Founded in 1999, originally trading as Kverneland South Africa, the Head Office remains in Pietermaritzburg in the heart of the KwaZulu-Natal Midlands. With world renowned brands such as Kverneland, McHale,Andreoli, Toscano, Kayhan Ertugrul, Izelmak and Carrarospray it emphasizes the passion Jupidex has for distributing the best Agricultural products in Southern Africa. With extremely knowledgeable Sales Specialists and Product Managers support ed by Jupidex branches and our extensive dealer networks, Jupidex makes it their goal to provide a professional service to the farmers in Southern Africa. The following position has become available at Jupidex (Pty) Ltd: Customer Support Representative. RESPONSIBILITIES: Technical support to dealers Provide timely and accurate technical assistance to dealers, including troubleshooting product issues, diagnosing faults, and guiding repairs. Act as the first point of contact for escalated technical queries to ensure minimal downtime for customers . Support warranty claims by verifying product concerns and ensuring compliance with company policies. Maintain strong relationships with dealers through regular follow-ups and proactive support . Spare parts marketing Promote genuine Jupidex spare parts through targeted awareness campaigns and dealer marketing support . Engage farmer study groups and host customer clinics to reinforce correct product use, maintenance, and safety. Guide dealers on inventory planning to ensure fast-moving and critical parts are always available. Collaborate with the sales team to align parts promotions with overall product sales objectives. Training to Dealer and Jupidex personnel Design and deliver structured training programs on product knowledge, technical servicing, and best operating practices. Facilitate both theoretical and practical sessions to strengthen skills, confidence, and competence. Measure training effectiveness through assessments, feedback, and follow-up support . Continuously update training content to reflect the latest technical developments and product innovations. Product demonstrations and farmers days Represent Jupidex at farmer days, product demonstrations, and industry events. Prepare machines and materials to effectively showcase product features and benefits. Engage directly with farmers to address technical questions, gather feedback, and strengthen relationships. Collaborate with the sales and marketing teams to maximize exposure and lead generation from events. Commissioning new machines. Support dealers during commissioning to build their capacity & strengthen customer confidence. Address customer concerns promptly and complete accurate handover documentation. Oversee installation, setup, and testing to ensure machines perform optimally before handover. Provide training to dealers and customers on correct operation, maintenance and safety. Requirements: REQUIREMENTS: Qualification: Min: Post-Matric Certificate/Diploma. Ideal: Degree in agriculture/business/marketing or a related field. Experience: High level of product application knowledge: 3-5 years’ experience. Other: Driver’s License. Passport. Occupational Health & Safety. On-the-job training, Computer Skills on Word & EXCEL. Implements, agricultural application technology and precision farming.

Our client, operating within the medical technology sector, is seeking a Growth and Customer Experience Agent to join their team in Cape Town. This role is ideal for an individual who is passionate about healthcare, customer engagement, and digital product adoption. The successful candidate will play a key role in onboarding clinical teams, support ing users, and driving platform growth through exceptional customer experiences. Key Responsibilities: · Onboard, acquire, and activate new clinical teams onto the platform · Support the growth and expansion of the active user base · Deliver engaging product training and onboarding sessions to end-users · Resolve user support queries efficiently and professionally · Build and maintain strong relationships with key clinical stakeholders · Deliver a seamless and positive customer experience across all interactions · Gather user feedback and communicate insights to internal teams · Collaborate with cross-functional departments to improve operational processes and customer outcomes · Champion customer -centric initiatives that enhance user satisfaction and retention Requirements: · Experience delivering digital product onboarding, training, or customer support · Strong communication and relationship-building skills · Ability to work effectively in a remote environment · Proven experience collaborating within a fast-paced, multidisciplinary team · High proficiency in Freshdesk, GSuite, and Asana · Strong organisational and problem-solving abilities · Interest in improving healthcare delivery and support ing clinical professionals · Healthcare industry experience or a clinical background will be advantageous Should you meet the requirements for this position, please email your CV to . You can also contact us on XXX-XXXX/XXX-XXXX or alternatively you can visit our website > Correspondence will only be conducted with short listed candidates. Should you not hear from us within 4 days, please consider your application unsuccessful.

1. Customer Support & Service (Remote) Handling inbound customer queries via phone, email, and live chat Resolving issues, processing requests, and escalating where needed Keeping customer records accurate on CRM systems Following client scripts and quality standards 2. Back-Office Operations (Remote) Data capture and data entry into client systems Document processing, verification, and admin support Updating spreadsheets, databases, and CRMs Quality-checking work before submission 3. Sales & Lead Generation (Remote) Outbound calling to warm and cold leads Appointment setting for client sales teams Following up prospects via phone, email, and WhatsApp Logging activity and conversions in CRM

Country Manager Position Sales, Account Management & Customer Support | Uganda Market Role Overview The Country Manager serves as the primary commercial leader for Uganda, overseeing an integrated operation that combines Sales, Account Management, and Customer Support into one leadership role. Key Characteristics: ● End-to-end responsibility for market growth and customer success ● Operates as a "one-person general manager" for the country's commercial operations ● Reports directly to: Head of Commercialization ● Manages the complete customer lifecycle: acquisition → onboarding → support → renewal Key Responsibilities 1. Sales & Market Growth Objective: Drive new business development and expand Zeraki's footprint ● New School Acquisition: Own and achieve a new sales quota for the market ● Local Sales Strategy: Develop country-specific sales plans aligned with company strategy ● Key Deals & Partnerships: Lead high-stakes negotiations with: ○ Large school networks ○ Educational organizations ○ Government bodies and ministries ○ Strategic partners (telecoms, distributors) 2. Account Management & Customer Success Objective: Maximize retention and expand existing client relationships ● Renewals & Churn Prevention: ○ Target: ≥97% customer retention (annual churn <3%) ○ Proactive engagement before subscription expiry ○ Monitor and intervene with at-risk schools ● Upselling & Expansion: ○ Target: ~30 product licenses/modules added annually ○ Achieve "3X" upsell quota ○ Drive Net Revenue Retention (NRR) > 100% ● Relationship Management: Serve as primary account manager for key clients, maintain high NPS scores 3. Customer Support & Service Objective: Ensure excellent post-sales support and user satisfaction ● Support Operations: ○ Maintain fast response times (meet SLA targets) ○ High First Contact Resolution (FCR) rate ○ Target: ~85% support satisfaction (CSAT) ● Escalation Management: Personally handle complex, urgent, or sensitive issues ● Process Improvement: Update knowledge base, analyze trends, provide feedback to the Product team 4. Leadership & Operations ● Team Leadership: Manage the local team across all three functions ● Operational Oversight: Monitor KPIs, provide regular reports to the Head of Commercialization ● Budget Management: Optimize spend and ensure compliance with company policies Regulatory Compliance & Legal Affairs Regulatory Compliance ● Educational Sector Compliance: ○ Ensure operations comply with Ugandan education laws ○ Obtain necessary licenses and registrations ○ Meet national educational standards ● Data Protection & Privacy: ○ Comply with Uganda's data protection laws ○ Implement robust security measures for student information ○ Train the team on data handling requirements ● Tax Compliance: (in coordination with Finance Team) ○ Support the Finance Team on VAT, income tax, and withholding tax ○ Coordinate with Uganda Revenue Authority Legal & Contractual Management ● Contract Management: Review and approve customer contracts within authority limits ● IP Protection: Protect Zeraki's intellectual property in Uganda ● Dispute Resolution: Manage customer disputes, coordinate with the legal team when needed External Relations ● Coordinate with auditors, banks, and mobile money providers ● Maintain relationships with government officials and regulatory bodies ● Work with the Uganda Investment Authority and other agencies Core Capabilities Required 1. Leadership & People Management Inspire performance across multiple functions, mentor staff, and communicate effectively with all stakeholders 2. Multi-Function Management Exceptional organizational skills to oversee Sales, AM, and Support simultaneously; coordinate workflows seamlessly 3. Strategic Commercial Acumen Assess opportunities, develop go-to-market strategies, make data-driven decisions; act as "mini-GM" 4. Customer -Centric Approach Champion customer needs, build trust-based relationships, actively listen, and advocate for improvements 5. Operational Excellence & Accountability Manage operations rigorously, analyze performance data, take ownership of outcomes, and adapt under pressure Performance Metrics Success is measured across a balanced scorecard of sales, retention, and support KPIs Sales Metrics ● New School Acquisition: 100%of annual new client target ● Sales Revenue: Achieve ~3X quota coverage ● First-Year Collections: ~95%of invoiced amounts collected on time Retention & Growth Metrics ● Annual Churn Rate: <3% (≥97% retention) ● Upsell/Cross-Sell Quota: ~30 product additions, achieve "3X" upsell target ● Net Revenue Retention (NRR): >100% ● Account Health & NPS: Maintain strong satisfaction scores Support Metrics ● Support Response Time: High % of tickets answered within SLA (e.g., first hour) ● Issue Resolution Rate: High First Contact Resolution (FCR) ● Support Satisfaction (CSAT): 85%positive ratings Financial Metrics ● Collections & Receivables: 95%of renewal revenues collected on schedule Career Path This role is designed to scale as the market grows: Path 1: General Management ● Grow into National Manager or Country Director ● Hire dedicated functional leads (Sales Manager, AM Lead, Support Lead) ● Transition to higher-level oversight of department heads Path 2: Specialist Leadership ● Focus on one function as the team scales ● Become Head of Sales, Customer Success Director, or similar specialized role ● Hand over other functions to new hires High-performing Country Managers are well-positioned for senior roles: running larger regions, Head of Commercial roles, or corporate strategy positions at HQ Reporting Structure Direct Report To : Head of Commercialization Single-point accountability for country performance across all commercial functions Education Bachelor's degree in Business Administration, Marketing, Sales, Information Technology, Education, or a related field. An MBA or postgraduate qualification is an added advantage. Experience 5–8 years of progressive sales experience, with at least 3 years in a leadership or management role. Proven experience selling enterprise software, SaaS, ERP, school management systems, learning management systems (LMS), or other technology solutions. Preferred Industry Background Candidates from any of the following industries would be suitable Education Technology (EdTech) ERP software SaaS companies Enterprise software ICT solutions Digital learning platforms School management software Cloud services Educational publishing with digital products Compensation : Competitive salary commensurate with qualifications and experience, well-structured performance-based commission, etc How to Apply: All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

Employment Type: Full-time to: Head of Operations Kenya Location: Kenya Role Overview We're looking for a Freshdesk specialist to own and optimise our customer support operations. You'll be the go-to expert for our helpdesk platform — configuring workflows, analysing performance data, and ensuring every customer interaction is handled efficiently and with care. You'll sit at the intersection of operations, tooling, and people — translating customer pain points and team feedback into structured, scalable workflows that raise the bar on every interaction. What You’ll Do • Administer and configure Freshdesk — Own the end-to-end design, managing ticket workflows, automation rules, SLA policies, canned responses, and custom fields to keep the platform running smoothly. • Support and train agents on Freshdesk best practices, helping the team get the most out of the platform and onboarding new members effectively. • Monitor and report on key support metrics — first response time, resolution time, CSAT, and ticket volume — and present insights to leadership with clear recommendations • Manage integrations between Freshdesk and other tools (CRM, e-commerce, communication platforms) and own the technical relationship with Freshdesk support . • Partner with tooling and operations teams to translate process requirements into platform configurations — including helpdesk automations, routing rules, and self-service content. • Identify inefficiencies and proactively propose improvements to processes, automation, and selfservice resources such as the knowledge base. • Collaborate cross-functionally with product, engineering, and QA to ensure support teams are ready for launches, incidents, and product changes — building runbooks and escalation paths in advance. • Maintain a living library of process documentation, SOPs, and agent playbooks — keeping them accurate, accessible, and easy to act on. • Lead quality assurance initiatives — designing evaluation frameworks, running calibration sessions, and feeding insights back into training and process improvements. Candidate Profile We are looking for someone who: 2years of hands-on Freshdesk administration experience, including workflows, automations, and reporting • Experience with Freshdesk's AI features, Freddy AI or similar AI-powered support tools • Strong understanding of customer support principles and helpdesk operations • Comfortable working with data — building dashboards, interpreting trends, and turning numbers into clear recommendations • Experience integrating Freshdesk with third-party tools via native integrations or APIs • Clear communicator who can translate technical details for non-technical teammates and stakeholders • Detail-oriented and proactive — you spot gaps before they become problems • Proven track record of designing and implementing processes that reduced handle time, improved CSAT, or meaningfully cut ticket volume • A collaborative, low-ego working style — comfortable influencing without authority across support , product, and engineering teams Nice to have • Freshdesk certification or equivalent platform training • Familiarity with ITSM frameworks (ITIL) or experience in a B2B SaaS environment • Basic scripting or API knowledge for custom integrations and automation

MAIN PURPOSE To provide leadership, supervision and effective coordination of internal sales, branch administration and operational support functions within the branch to ensure high levels of customer service, administrative control, reporting accuracy and efficient day-to-day branch operations. The role is responsible for overseeing internal sales activities, branch administration, customer support , reporting, internal processes, counter sales support and coordination between sales, operations and administration functions. DUTIES AND RESPONSIBILITIES Internal Sales Supervision and Support Supervise and support Internal Sales staff. Assist in compiling quotations that meet customer specifications and commercial requirements. Ensure quotations, order processing and customer communication are completed accurately and timeously. Oversee customer requirements from quotation stage through to invoicing and delivery. Assist customers with pricing, product availability, technical enquiries and order follow-up. Provide internal commercial and technical support relating to motors, drives, switchgear and associated products. Ensure all quotations, dispatch notes and invoices are processed accurately on SAP. Ensure delivery commitments and customer expectations are met. Monitor all open sales orders, dispatch notes and backlog reports. Ensure customer accounts are monitored and suspense or credit issues are escalated immediately. Support External Sales Representatives with customer communication and order coordination. Assist with counter sales and walk-in customer requirements. Maintain high levels of customer service and professionalism at all times. Branch Administration Oversee general branch administration and ensure administrative processes are effectively managed. Coordinate branch-related administrative activities including filing, document control and correspondence. Assist the Regional Manager with branch administration and reporting requirements. Coordinate staff inductions, medicals and contractor documentation where required. Coordinate branch events, meetings and customer functions. Maintain branch records, customer information and internal databases. Ensure all documentation is correctly filed and maintained electronically and physically. Ensure reception and switchboard functions operate efficiently and professionally. Ensure office equipment and communication systems are maintained and operational. Reporting and Controls Prepare and maintain operational and sales reports including: Open order reports Backlog reports Factory order reports Sales reports Administrative reports Any additional reports required by management Maintain customer pricing and discount structures on SAP. Ensure SAP, CRM and related systems are updated accurately and timeously. Ensure electronic filing systems are maintained daily. Monitor branch administrative compliance and internal controls. Assist with maintaining ISO and quality-related systems and procedures. Operational Coordination Coordinate with warehouse and operations personnel to support efficient branch operations. Support stock administration and inter-branch transfers. Assist in expediting deliveries from factories and suppliers. Support transport and dispatch coordination to ensure on-time deliveries. Continuously identify opportunities to improve branch systems, controls and efficiencies. Staff Supervision and Training Assist with supervision, support and development of internal staff. Train and guide staff on internal systems, procedures and customer service expectations. Promote teamwork, accountability and professional conduct within the branch. Assist management with addressing staff-related matters where required. Support a positive and customer -focused branch culture.

📍 Location: Blackheath, Cape Town / Gauteng👤 Reporting to: External Sales ManagerOur client is seeking a Sales Coordinator to support sprinkler projects from inception to completion, ensuring timelines, stock planning, customer requirements, and project deliverables are effectively managed. Key Responsibilities: Provide administrative and sales support to the Product Manager, Sales Managers, and Sales Consultants. Coordinate sprinkler projects from planning through to completion. Manage project timelines, scheduling, and stock planning. Arrange appointments and support sales activities within target markets. Maintain project documentation and administrative records. Liaise with customers and internal teams to ensure project deadlines are met. Assist with quotations, sales administration, and customer support functions. Ensure efficient project execution and customer satisfaction throughout the project lifecycle. Minimum Requirements: Matric (Grade 12). 5 years' sales and/or administration experience. Proven track record in sales and administration. Strong Microsoft Office and analytical skills. Excellent planning and organisational abilities. Technically minded with strong attention to detail. Administration qualification will be advantageous. Sprinkler product knowledge and fire industry experience will be advantageous. Consultant: Adrie Jonker - Dante Personnel East Rand Apply via our website > If you do not hear from us within 5 days, please accept that your application was unsuccessful

Engineering Concern - Our client is seeking a proactive and organised Internal Sales professional to join their team in Somerset West. This role is ideal for someone who thrives in a fast-paced environment and enjoys providing excellent customer service while support ing the broader sales team. Key Responsibilities Prepare and manage customer quotations accurately and timeously Process sales orders and ensure efficient order administration Provide professional customer support and respond to client enquiries Assist with the implementation, maintenance, and upkeep of the CRM system Support external / field sales representatives with administrative and sales-related tasks Maintain accurate customer records and sales data Liaise with internal departments to ensure efficient service delivery Contribute to the smooth day-to-day operation of the sales function Minimum Requirements Experience working with Sage essential Proficient in Microsoft 365 Strong administrative and organisational skills Excellent communication and interpersonal skills Ability to manage multiple tasks and priorities effectively Strong attention to detail and problem-solving ability Ability to work independently as well as part of a team Personal Attributes Highly organised and dependable Customer-centric with a service-driven mindset Proactive and adaptable Strong team player Positive attitude and willingness to assist where needed

Background: Enduring Technologies Limited (ETL) is a software company. At the heart of ETL is iPOS. iPOS is a mobile point-of-sale (mPOS) platform designed to support businesses, particularly within the agricultural sector and small and medium-sized enterprises (SMEs) in East Africa. iPOS has been designed to digitize operations for Agrodealers in EA, streamlining sales tracking, inventory management, and business forecasting. iPOS also aims to empower a wide range of MSMEs through this POS software, tailored to the local business environment. The platform prioritizes mobility, affordability, and enhanced visibility for business owners, helping them optimize operations and drive growth. As the platform expands, efficient customer on-boarding and continuous support are critical to ensuring customer success and satisfaction. ETL seeks an iPOS Field Sales Agent to onboard and support customers , ensuring smooth transitions for new users and high-quality ongoing support for existing customers . Objective of the role: The primary objective of the iPOS Field Sales Agent is to onboard, train and maintain customers within the iPOS platform while ensuring timely and effective support , including software set up, installation, training and troubleshooting. Primary responsibilities: ● Identify and engage potential iPOS customers in your assigned geographic area. ● Explain the benefits of iPOS to new customers and encourage them to subscribe. ● Accurately profile new customers and minimize customer turnover. ● Work with partners and stakeholders in the value chain to create a strong customer pipeline. ● Work with partners and stakeholders to up-sell their products and services. ● Ensure smooth on-boarding of new customers , including follow-ups to support ongoing usage. ● Set up the iPOS platform on customer devices and train them on how to use it effectively. ● Provide excellent customer support through regular visits and account maintenance after training. ● Strive to maintain high customer retention by addressing their needs proactively. ● Respond promptly to technical issues and ensure they are resolved efficiently. ● Build strong relationships with customers through regular communication and support . ● Understand customer needs and provide timely solutions to ensure satisfaction. ● Follow up on complaints until they are resolved. ● Collaborate with other iPOS teams to ensure customer success and smooth operations. ● Keep clear and detailed reports on activities, progress, and challenges. ● Report information as guided by your supervisor. Additional expectations: ● Liaise with iPOS Team to implement new initiatives, align with business practices and work towards continually improving. ● Support ETL’s values. ● Confidentiality of all information. ● Perform other duties as needed. What are we looking for? ● A self-driven and proactive individual with a keen eye on details. ● General understanding of mobile phones and apps. ● Bachelor's degree or equivalent Diploma. ● Prior experience using Microsoft Office (Word, Excel etc.) a plus. ● Good communication skills. What do we offer? ● Pay: Fixed salary and commission based on targets. ● Benefits: transport allowance, communication allowance and medical insurance will be provided. ● Training: you will receive on the job training to help you develop your skills. ● Opportunities for growth: top performers will be rewarded with potential role growth. Additional information: ● Our website: .