[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-humanatics-pty-ltd-account-manager-msp-ybxRId":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":6,"hardFilters":31,"minSalary":6,"maxSalary":6,"address":35,"currency":38,"isExternal":28,"externalLink":39,"externalPlatform":40},"6a2cdbd748e1d4f6b91cbce0","Account Manager - MSP",null,"\u003Cp>\u003Cspan>Account Manager (MSP environment)\u003C/span>\u003C/p> \u003Cp> \u003C/p> \u003Cp>We are seeking a dynamic and client-focused professional to join our team as an Account Manager.\u003C/p> \u003Cp>This role is responsible for building and maintaining strong client relationships, ensuring exceptional service delivery, and driving account growth within a fast-paced Managed Services Provider (MSP) environment.\u003C/p> \u003Cp> \u003C/p> \u003Cp>\u003Cspan>Key responsibilities:\u003C/span>\u003C/p> \u003Cp>\u003Cspan>Client Relationship Management\u003C/span>\u003C/p> \u003Cul> \u003Cli>Build and maintain long-term client relationships.\u003C/li> \u003Cli>Serve as a main point of contact for clients, ensuring clear and consistent communication.\u003C/li> \u003Cli>Understand client needs and ensure services align with their business objectives.\u003C/li> \u003Cli>Conduct regular client engagements and strategic review sessions.\u003C/li> \u003Cli>Maintain high levels of client satisfaction and proactively resolve concerns.\u003C/li> \u003C/ul> \u003Cp>\u003Cspan>Account Strategy and Growth\u003C/span>\u003C/p> \u003Cul> \u003Cli>Develop and execute account plans to support client retention and revenue growth.\u003C/li> \u003Cli>Identify upsell and cross-sell opportunities across managed services, cloud, and cybersecurity solutions.\u003C/li> \u003Cli>Monitor account performance and identify opportunities for expansion.\u003C/li> \u003Cli>Collaborate with internal technical teams to deliver tailored solutions.\u003C/li> \u003C/ul> \u003Cp>\u003Cspan>Service Delivery Oversight\u003C/span>\u003C/p> \u003Cul> \u003Cli>Work with service delivery teams to ensure SLA compliance.\u003C/li> \u003Cli>Monitor service quality, trends, and client experience.\u003C/li> \u003Cli>Escalate and resolve service-related issues efficiently.\u003C/li> \u003Cli>Act as the client’s advocate within the business.\u003C/li> \u003C/ul> \u003Cp>\u003Cspan>Contract and Financial Management\u003C/span>\u003C/p> \u003Cul> \u003Cli>Manage contract renewals, pricing discussions, and service agreements.\u003C/li> \u003Cli>Ensure accurate billing and profitability of accounts.\u003C/li> \u003Cli>Support revenue forecasting and budgeting processes.\u003C/li> \u003Cli>Assist with procurement and service scoping where required.\u003C/li> \u003C/ul> \u003Cp>\u003Cspan>Reporting and Collaboration\u003C/span>\u003C/p> \u003Cul> \u003Cli>Maintain accurate client records and account updates in CRM systems.\u003C/li> \u003Cli>Provide regular account performance insights to management.\u003C/li> \u003Cli>Collaborate with sales, operations, and technical teams to ensure seamless service delivery.\u003C/li> \u003C/ul>","2026-06-13T04:25:59.684000Z","2026-07-19T09:32:42.109000Z","2026-06-13T04:26:00.291000Z","2026-06-26T07:25:53.928000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"69f18b01a46de45341866ef8","Humanatics (Pty) Ltd","ZA",false,"2026-04-29T04:37:21.589000Z",0,"credits",8,{"name":22,"limits":23,"limitsResetAt":6},"free",{"activeOffers":18,"talentPool":18,"storageMb":18,"candidateDetailsPerMonth":18,"matchesPerMonth":18,"assessmentsPerMonth":18,"cvDownloadLimit":18},"closed","humanatics-pty-ltd-account-manager-msp-ybxRId","ybxRId","https://d3271xlc036mcy.cloudfront.net/og/Account-Manager---MSP-ybxRId.png",true,[30],"full_time",{"countries":32,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":33},[15],[34],"talent",{"street":6,"country":36,"countryCode":15,"postalCode":6,"city":37,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","Johannesburg","XOF","https://www.careers24.com/jobs/adverts/2367477-account-manager-msp-johannesburg-north/?jobindex=5","Careers24"]