[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-iqbusiness-south-africa-aml-refresh-team-leader-6-month-contract-p2FPfQ":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":9,"company":11,"domains":6,"status":23,"slug":24,"uniqueCode":25,"ogImage":26,"questionnaire":6,"displayScoreForJobseeker":27,"workModel":28,"jobTypes":6,"experiencesLevels":6,"hardFilters":29,"minSalary":6,"maxSalary":6,"address":33,"currency":36,"isExternal":27,"externalLink":37,"externalPlatform":38},"6a2a3637c060ac399e75ad8d","AML Refresh Team Leader (6 Month Contract)",null,"\u003Cp>\u003Cbr />\u003C/p>\u003Cp>We are seeking an experienced AML Refresh Team Leader to lead a team of analysts within a high-volume AML refresh programme in a financial services environment.\u003C/p>\u003Cp>This is a Johannesburg-based contract role, suited to a hands-on leader who can balance delivery, team performance, and customer engagement within a regulated, high-pressure context.\u003C/p>\u003Cp>You will be responsible for driving team performance, ensuring quality and compliance across CDD reviews, and managing escalations and stakeholder communication. This is a hybrid role which requires the individual to be based at our offices in Rivonia 3 days a week.\u003C/p>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>Key Responsibilities and Output Areas Include: \u003C/strong>\u003C/p>\u003Cp>\u003Cstrong>Team Leadership & Delivery\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Lead, guide, and manage a team of AML Refresh Analysts to deliver on project objectives.\u003C/li>\u003Cli>Assign work, monitor workloads, and ensure timely completion of CDD reviews.\u003C/li>\u003Cli>Ensure adherence to AML refresh procedures, contact strategies, and record-keeping standards.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Performance Management & Quality Assurance\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Monitor individual and team performance against defined metrics and targets.\u003C/li>\u003Cli>Implement quality assurance frameworks to ensure accuracy and consistency of outputs.\u003C/li>\u003Cli>Provide coaching, feedback, and support to improve performance and capability.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Workflow & Process Optimisation\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Design and manage efficient workflows for CDD reviews, ensuring balanced resource allocation.\u003C/li>\u003Cli>Identify bottlenecks and drive process improvements to enhance productivity and compliance.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Escalations & Stakeholder Engagement\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Act as the escalation point for complex or high-risk cases and customer issues.\u003C/li>\u003Cli>Engage with internal stakeholders, including compliance, legal, and regulatory teams.\u003C/li>\u003Cli>Prepare and present performance and operational reports to leadership.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Customer Interaction & Call Centre Leadership\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Support the team in managing high-volume customer interactions and escalated queries.\u003C/li>\u003Cli>Handle difficult or complex customer engagements professionally, ensuring service and compliance standards are met.\u003C/li>\u003C/ul>\u003Cp>\u003Cstrong>Risk & Compliance Oversight\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Identify and manage risks within the AML refresh process.\u003C/li>\u003Cli>Ensure alignment with regulatory requirements and internal compliance standards.\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>Key Requirements\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Proven experience leading teams in AML, KYC, or compliance-driven environments\u003C/li>\u003Cli>Strong experience in call centre or high-volume customer engagement environments\u003C/li>\u003Cli>Demonstrated ability to manage escalations and difficult customer interactions\u003C/li>\u003Cli>Strong leadership, coaching, and performance management capability\u003C/li>\u003Cli>Excellent communication, stakeholder management, and problem-solving skills\u003C/li>\u003Cli>High resilience and ability to operate under pressure\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>Technical & Domain Knowledge\u003C/strong>\u003C/p>\u003Cul>\u003Cli>Strong understanding of AML frameworks, CDD processes, and regulatory requirements\u003C/li>\u003Cli>Experience in quality assurance, workflow management, and performance tracking\u003C/li>\u003Cli>Exposure to financial services compliance environments, ideally within large-scale programmes\u003C/li>\u003C/ul>\u003Cp> \u003C/p>\u003Cp>\u003Cstrong>Please Note:\u003C/strong>\u003Cbr /> As all iqbusiness roles require honesty in the handling of or access to cash, finances, financial systems, or confidential information, our recruitment process requires the following background checks: credit, criminal, ID, and qualification verification.\u003Cbr /> iqbusiness is committed to sustainable growth and transformation. We embrace diversity and employ previously disadvantaged individuals.\u003C/p>\u003Cp> \u003C/p>","2026-06-11T04:14:47.910000Z","2026-06-28T07:22:03.133000Z","2026-06-11T04:14:48.541000Z",{"id":12,"name":13,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":14,"isDeleted":15,"isVerified":6,"createdAt":16,"credits":17,"phoneNumber":6,"billingType":18,"offerCount":19,"planUsage":20,"createdBy":6},"69eb47c3d1ad08765f91a06c","iqbusiness South Africa","ZA",false,"2026-04-24T10:36:51.841000Z",0,"credits",34,{"name":21,"limits":22,"limitsResetAt":6},"free",{"activeOffers":17,"talentPool":17,"storageMb":17,"candidateDetailsPerMonth":17,"matchesPerMonth":17,"assessmentsPerMonth":17,"cvDownloadLimit":17},"closed","iqbusiness-south-africa-aml-refresh-team-leader-6-month-contract-p2FPfQ","p2FPfQ","https://d3271xlc036mcy.cloudfront.net/og/AML-Refresh-Team-Leader-(6-Month-Contract)-p2FPfQ.png",true,"hybrid",{"countries":30,"educationLevels":6,"schools":6,"languages":6,"jobseekerTypes":31},[14],[32],"talent",{"street":6,"country":34,"countryCode":14,"postalCode":6,"city":35,"administrativeArea":6,"subAdministrativeArea":6,"locality":6,"subLocality":6,"geo":6},"South Africa","Johannesburg","XOF","https://www.careers24.com/now-hiring/5075-iqbusiness-south-africa/jobs/adverts/2366843-aml-refresh-team-leader-6-month-contract-johannesburg/?jobindex=5","Careers24"]