[{"data":1,"prerenderedAt":-1},["ShallowReactive",2],{"job-rednoxx-limited-it-support-specialist-YFKCgc":3},{"id":4,"title":5,"departement":6,"description":7,"createdAt":8,"updatedAt":9,"publishedAt":10,"closedAt":11,"company":12,"domains":6,"status":24,"slug":25,"uniqueCode":26,"ogImage":27,"questionnaire":6,"displayScoreForJobseeker":28,"workModel":6,"jobTypes":29,"experiencesLevels":31,"hardFilters":33,"minSalary":6,"maxSalary":6,"address":37,"currency":39,"isExternal":28,"externalLink":40,"externalPlatform":41},"6a0e985f942f98f5e9e6ccfd","IT Support Specialist",null,"\u003Cp>\u003Cb>Responsibilities:\u003C/b>\u003C/p> \u003Cp>\u003Cb>Network Administration:\u003C/b>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>Configure, deploy, and maintain routers, switches, wireless access points, and structured network infrastructure.\u003C/li>\u003Cli>Support LAN, WLAN, internet connectivity, VPNs, and inter-building networking across facilities.\u003C/li>\u003Cli>Monitor network uptime, bandwidth utilisation, and overall network performance.\u003C/li>\u003Cli>Troubleshoot network outages, connectivity issues, latency, and hardware failures.\u003C/li>\u003Cli>Configure and maintain VLANs, segmented networks, and network security controls.\u003C/li>\u003Cli>Maintain network diagrams, IP allocation records, and infrastructure documentation.\u003C/li>\u003Cli>Support internet redundancy and backup connectivity arrangements.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Systems Administration:\u003C/b>\u003C/p> \u003Cul>\u003Cli>Administer Windows-based systems, servers, endpoint devices, and shared services.\u003C/li>\u003Cli>Manage user accounts, permissions, passwords, profiles, and access controls.\u003C/li>\u003Cli>Configure and maintain shared folders, printers, storage systems, and endpoint configurations.\u003C/li>\u003Cli>Monitor server health, storage utilization, backup systems, and infrastructure performance.\u003C/li>\u003Cli>Support operating system updates, patch management, antivirus deployment, and endpoint security.\u003C/li>\u003Cli>Maintain system availability and support disaster recovery and business continuity operations.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>HIMS/EMR Application Administration & Support:\u003C/b>\u003C/p> \u003Cul>\u003Cli>Administer and support the HIMS/EMR application environment.\u003C/li>\u003Cli>Create, configure, manage, and deactivate user accounts, roles, permissions, and profiles within the HIMS/EMR system.\u003C/li>\u003Cli>Support configuration of departments, clinics, service points, workstations, and application modules.\u003C/li>\u003Cli>Monitor application availability, performance, and user access issues.\u003C/li>\u003Cli>Provide first-line and second-line application support for users across departments.\u003C/li>\u003Cli>Troubleshoot application-related issues including login problems, workflow errors, printing issues, synchronisation issues, and user configuration errors.\u003C/li>\u003Cli>Escalate complex application issues to software vendors or implementation consultants where necessary.\u003C/li>\u003Cli>Support application testing, upgrades, patches, updates, and configuration changes.\u003C/li>\u003Cli>Assist during: User Acceptance Testing (UAT), Training sessions, Go-live deployment, and Hypercare and stabilization phases\u003C/li>\u003Cli>Maintain application support logs, issue trackers, and configuration records.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>ICT Support & End-User Support:\u003C/b>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>Provide technical support for desktops, laptops, printers, scanners, biometric devices, UPS systems, and network devices.\u003C/li>\u003Cli>Support installation and configuration of end-user devices and software.\u003C/li>\u003Cli>Respond to user incidents, service requests, and technical support calls.\u003C/li>\u003Cli>Conduct preventive maintenance and routine equipment checks.\u003C/li>\u003Cli>Maintain ICT asset inventory and equipment records.\u003C/li>\u003Cli>Escalate hardware and infrastructure issues appropriately.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Cybersecurity, Access Control & Compliance:\u003C/b>\u003C/p> \u003Cul>\u003Cli>Enforce ICT security policies, user access procedures, and password policies.\u003C/li>\u003Cli>Monitor unauthorized access attempts, suspicious activities, and security incidents.\u003C/li>\u003Cli>Support endpoint security, antivirus compliance, and device hardening.\u003C/li>\u003Cli>Implement and monitor role-based access controls within systems and applications.\u003C/li>\u003Cli>Assist with backup, disaster recovery, audit support, and business continuity procedures.\u003C/li>\u003Cli>Ensure compliance with ICT policies, digital health standards, and data protection requirements.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Documentation & Reporting:\u003C/b>\u003C/p> \u003Cul>\u003Cli>Maintain incident logs, maintenance records, support tickets, configuration records, and technical documentation.\u003C/li>\u003Cli>Prepare periodic reports on: Network performance, System availability, Application uptime, User support activities, Security incidents and Infrastructure risks\u003C/li>\u003Cli>Support project reporting, compliance reviews, and technical audits.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Requirements:\u003C/b>\u003C/p> \u003Cul>\u003Cli>HND in computer science, information technology, computer engineering, network engineering, cybersecurity, software systems, or a related field.\u003C/li>\u003Cli>Minimum of 3 years relevant experience in ICT infrastructure, systems administration, or application support.\u003C/li>\u003Cli>Experience supporting enterprise or healthcare ICT systems is an added advantage.\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Technical Skills:\u003C/b>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>TCP/IP Networking\u003C/li>\u003Cli>Router and Switch Configuration\u003C/li>\u003Cli>Wireless Networking\u003C/li>\u003Cli>VLAN Configuration\u003C/li>\u003Cli>Windows Systems Administration\u003C/li>\u003Cli>User & Access Management\u003C/li>\u003Cli>Application Administration & User Support\u003C/li>\u003Cli>Hardware and Desktop Support\u003C/li>\u003Cli>Backup & Endpoint Security\u003C/li>\u003Cli>ICT Helpdesk Operations\u003C/li>\u003Cli>Basic Database and Application Troubleshooting\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Preferred Technologies & Tools:\u003C/b>\u003C/p> \u003Cul>\u003Cli>Mikrotik\u003C/li>\u003Cli>Ubiquiti\u003C/li>\u003Cli>Cisco\u003C/li>\u003Cli>Windows Server\u003C/li>\u003Cli>Microsoft 365\u003C/li>\u003Cli>HIMS/EMR Platforms\u003C/li>\u003Cli>Helpdesk & Ticketing Systems\u003C/li>\u003Cli>Backup and Endpoint Security Solutions\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Preferred Certifications:\u003C/b>\u003C/p> \u003Cp>\u003Cb>The following certifications are an added advantage:\u003C/b>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>CCNA\u003C/li>\u003Cli>MTCNA\u003C/li>\u003Cli>CompTIA Network\u003C/li>\u003Cli>CompTIA Security\u003C/li>\u003Cli>Microsoft Certifications\u003C/li>\u003Cli>ITIL Foundation\u003C/li>\u003C/ul> \u003Cp>\u003Cbr />\u003C/p> \u003Cp>\u003Cb>Behavioural Competencies:\u003C/b>\u003Cbr />\u003C/p> \u003Cul>\u003Cli>Strong troubleshooting and analytical skills\u003C/li>\u003Cli>Good communication and interpersonal skills\u003C/li>\u003Cli>Ability to work under pressure\u003C/li>\u003Cli>Strong documentation and reporting capability\u003C/li>\u003Cli>Team collaboration and coordination skills\u003C/li>\u003Cli>High integrity and confidentiality\u003C/li>\u003Cli>Attention to detail and reliability\u003C/li>\u003Cli>Strong customer and user support orientation\u003C/li>\u003C/ul>","2026-05-21T05:30:07.139000Z","2026-07-27T21:07:27.205000Z","2026-05-21T05:30:07.775000Z","2026-08-17T05:30:07.775000Z",{"id":13,"name":14,"bio":6,"website":6,"email":6,"logoUrl":6,"webAccess":6,"country":15,"isDeleted":16,"isVerified":6,"createdAt":17,"credits":18,"phoneNumber":6,"billingType":19,"offerCount":20,"planUsage":21,"createdBy":6},"6a0e982b31e8f7970be9e936","Rednoxx 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