IT Administrator

Company established in the household textile industry is looking for a suitable candidate for an IT Administrator role. Based in Jacobs, Durban.

Role Definition: Owns Microsoft 365 administration, IT governance, and internal control execution. Focused on control, compliance, and resilience, while supporting operations when required.

Key Responsibilities

· Microsoft 365 administration (Entra ID, Exchange, SharePoint, Teams) within approved role boundaries

· Access governance:

o Role assignments and removals

o Periodic access reviews

o Enforcement of least-privilege principles

· IT General Controls (ITGCs), including:

o Creation, maintenance, and review of IT policies and standards

o Backup and recovery oversight (monitoring, verification, escalation)

o Change management controls and documentation

o Audit log retention and evidence readines

· Vendor and service-provider coordination, including technical validation of invoices

· Risk, control, and exception reporting to the IS Manager

· Operational Support

o Must assist with IT support activities when required or as directed by the IS Manager, including during high workload periods or staff absence

o Expected to support the Senior IT Support and team to ensure continuity of service

KPA’s

Competencies

· Policies current and maintained

· Backup controls operational and monitored

· Audit requests supported with complete evidence

· Constructive participation in operational support when required

· Quality orientation

· Self-management & Accountability

· Ability to work under pressure

· Attention to detail

· Building positive working relationships

· Integrity

· Effective Communication and Planning

· Problem solving and Initiative

KPI	Target
Closing tickets	Daily
Maintaining the infrastructure	Daily
Review Health of IT infrastructure	Quarterly
Paperwork	Collated according to company requirements daily
Network up time	99.9%
Zero unauthorized privileged access changes
Policies current and maintained
Backup controls operational and monitored
Audit requests supported with complete evidence
Constructive participation in operational support when required