IT Support Technician

· Installing and configuring computer hardware, cabling, software, systems, networks, printers, and scanners

· Monitoring and maintaining computer systems and networks

· Responding in a timely manner to service issues and requests

· Repairing and replacing equipment as necessary

· Testing new technology

· Deploy new software and upgrade existing software when required

· Support factory and warehouses in terms of all IT needs

· Ensure tickets are dealt with and closed in accordance with standard operating procedure

· Set up applications, e-mail and equipment for users

· Replace computer/IT equipment in accordance with life cycle

· Train users as and when needed

· Conduct scheduled maintenance

· Basic programming

· Do minor repairs on equipment

· Obtain quotations for IT equipment and raise PO for approval

· Maintain asset register

· Adhere to POPI, IT policies and procedures

· Liaise with service provider when required

· Carry out all duties/tasks delegated by the Senior IT Administrator

• Assist Senior IT Administrator with the implementation of projects