Debt Collection Officer - Nairobi & Kisumu

Location: Nairobi & Kisumu

Employment Type: Full time

Minimum Qualification: Diploma

JOB SUMMARY

Blueribbons Holdings Ltd is a Debt Management firm specializing in professional rehabilitation of bad debts through collection and counseling.

JOB DESCRIPTION

Duties

• Advise customers on debt repayment strategies, highlighting the importance of settling debts and potential consequences of default.

• Engage with customers via telephone, email or in-person to discuss overdue payments and review credit terms for easier repayment.

• Organize, implement and manage the most suitable debt recovery method and techniques.

• Perform various duties on assigned accounts such as recording, verification and validation of customer’s details received from Clients.

• Provide customers with accurate account details e.g. balances, account numbers etc.

• Update system reports with relevant information to support the collection process.

• Ensure data integrity and confidentiality of customer details.

• Attend to customers during scheduled/unscheduled meetings.

• Respond promptly to customer communications via email, phone, or postal mail.

• Initiate clearance for settled debts upon receiving proof of payment.

• Mediate disputes between customers and clients.

• Monitor and control portfolio performance.

• Preparation required reports.

QUALIFICATIONS

Must Have

• Possession of at least a Diploma from a recognized Institution.

• Solid communication and interpersonal skills.

• Computer literate and English proficiency.

• High integrity and honesty.

• Positive attitude and work ethic.

• Able to work under pressure and with minimal supervision.

Added advantage

• Certification in credit management, banking, or a related field.

• Prior experience in credit or debt management.

How to apply

Submit your application, including a cover letter and an updated CV, showing academic qualifications, contact information, preferred location and any other relevant information.

Note: Only short-listed candidates will be contacted.