Responsibilities:

Daily Operations Management:

Own the daily operational rhythm, morning data verification, platform checks, end-of-day ingestion, evening brief review without requiring escalation to the CEO
Act as first line of accountability when team members miss scheduled tasks
Maintain the daily operations log and produce a weekly performance report for the CEO

Technology Stack Management:

Own the day-to-day health of the company's technology infrastructure. Windows Server VPS environment, Microsoft 365 (Teams, SharePoint, OneDrive), automated data pipelines, and the trading operations platform
Monitor automated processes for failures: troubleshoot independently and escalate complex issues to the technical lead with clear diagnostic information
Manage user access, file permissions, and folder architecture across the team
Coordinate with the technical lead on platform builds and infrastructure upgrades, acting as the bridge between technology and the trading floor
Maintain technology vendor relationships and ensure subscriptions and licences are managed proactively
Document all technology systems and maintain runbooks so critical processes are not dependent on any single person

Data Integrity:

Own the data integrity framework — ensuring all market data is downloaded, named, stored, and available correctly and on time
Enforce file naming and folder structure standards rigorously across the team
Coordinate with data providers on delivery issues and quality problems

Protocol Compliance & Team Coordination:

Serve as custodian of the operational protocol handbook — ensure all processes are followed consistently and document deviations when they occur
Run the weekly team meeting — agenda, facilitation, documentation of decisions and action items
Monitor trainee progression milestones and escalate to the CEO when milestones are at risk
Facilitate cross-training to eliminate single points of failure across the team

Documentation & Compliance:

Maintain all operational and technology documentation in current, accurate condition
Build the audit trail required for regulatory compliance as the firm moves toward formal fund management structures
Manage vendor contracts, subscription renewals, and external party relationships at the operational level

Requirements:

Bachelor’s degree in finance, Economics, Computer Science, Information Systems, Business Administration, or a related field
4-7 years of professional experience in financial services operations, technology operations, or a hybrid role combining both
Professional qualification preferred: CFA (any level), ACCA, ICAN, CIS, or a recognized technology certification (Microsoft, AWS, CompTIA)
Advanced Microsoft Excel, pivot tables, complex formulas, and data manipulation
Administration-level proficiency in Microsoft 365, Teams, SharePoint, OneDrive, user management
Demonstrated hands-on experience managing technology tools, systems, or infrastructure in a professional context
Track record of running or enforcing a demanding daily operational rhythm in a time-sensitive environment.
Experience holding colleagues accountable to established processes and standards

Technology Competency:

We are not looking for a software developer. We are looking for someone who is genuinely technology comfortable
Comfortable managing a Windows Server or cloud environment, user access, scheduled tasks, basic troubleshooting
Understands what an automated data pipeline does: can monitor it, identify failure, and communicate clearly to a developer
Familiar with Python, VBA, batch scripts, or similar, does not need to write code but can read a simple script and understand its purpose
Disciplined and systematic about large-scale file management, naming conventions, and folder architecture
Can produce clear runbooks and system documentation that non-technical colleagues can follow

The Ideal Person:

Operational instinct: Genuinely finds satisfaction in running clean, well-designed processes
Technology curiosity: Engages with systems proactively; when something breaks, wants to understand why
Direct communicator: Comfortable holding peers to standards without being confrontational or evasive
Systems thinker: When something fails, immediately thinks about systematic prevention, not just the immediate fix
High integrity: Trusted with sensitive operational and financial information at all times
Steady under pressure: Calm and organized when technology fails or operational issues escalate simultaneously
Self-directed: Once expectations are established, executed consistently without daily supervision

Junior Operations Coordinator