Regional Service Manager - Yaoundé

We are looking for a Regional Service Manager.

The Regional Service Manager is responsible for overseeing service operations across a designated region, ensuring high-quality service delivery, customer satisfaction, and operational efficiency. This role involves managing multiple service teams, optimizing performance, and aligning regional operations with the organization’s strategic objectives.

Key Responsibilities

• Lead and manage service operations across multiple locations within the assigned region
• Ensure consistent delivery of high-quality services in line with company standards
• Develop and implement regional service strategies to improve efficiency and customer satisfaction
• Monitor and analyze service performance metrics and implement improvement plans
• Manage and support regional service teams, including hiring, training, and performance evaluation
• Build and maintain strong relationships with key clients and stakeholders
• Oversee regional budgets, cost control, and resource allocation
• Ensure compliance with company policies, safety standards, and regulatory requirements
• Resolve escalated customer issues and ensure timely resolution
• Drive continuous improvement initiatives across service operations
• Collaborate with other departments to ensure seamless service delivery