Duty Manager

Key ResponsibilitiesThe main purpose of the Amukeri is to provide a personalised, professional concierge and reception service; as well as host the guests in line with the Standards of Excellence and SOPs.- Report to the lodge manager, and assistant lodge manager.- Ensure ultimate guest relations in the lodge and that the “at home” personal attention levels are maintained.- Management and training of the lodge staff in line with the Singita Standard of Excellence.- Maintain the highest standards of housekeeping, maintenance, and gardening to ensure that all areas are always kept clean and tidy, and style and design are not eroded.- Effective financial management through the administration of orders and effective stock control.- Communication with departmental teams to ensure that guest needs are met, and operations run effectively.- Effective daily administration of the concierge and reception duties.- Maintenance of the guest database to achieve service excellence.- Ensuring the quality and care of equipment and products.- Active participation in and effective communication and support of Singita's conservation message and purpose.- All roles at Singita may be required to perform other tasks as reasonably requested from time to time and as required by the business and/or operation. Singita fosters a culture of collaboration, and with this support of the multi-skilling of staff.