Human Resource Officer (HRO)

Location: Camellia Gardens Reports to: Director
Key Responsibilities: 1. Recruitment & Onboarding • Develop job descriptions in collaboration with department heads. • Lead talent acquisition, including sourcing, interviewing, and hiring. • Create and manage structured onboarding and induction programs. 2. Employee Relations & Engagement • Serve as a point of contact for employee grievances and conflict resolution. • Promote a healthy, respectful, and inclusive workplace culture. • Design employee engagement and recognition programs. 3. Performance Management • Implement a performance appraisal system tailored to hotel operations. • Facilitate goal-setting, performance reviews, and feedback mechanisms. • Support supervisors in performance improvement plans. 4. Training & Development • Conduct a training needs analysis across departments. • Develop a basic training calendar (compliance, customer service, hygiene). • Coordinate internal and external training sessions. 5. Compliance & Records • Ensure compliance with labor laws, health and safety regulations, and hotel industry standards. • Maintain accurate and confidential employee records. • Manage contracts, warnings, disciplinary actions, and exit processes. 6. Payroll Support & Benefits Administration • Coordinate with finance/payroll team to ensure accurate salary processing. • Maintain records for attendance, leave, and overtime. • Implement staff benefits and welfare programs in alignment with budget.
Key Performance Indicators (KPIs): KPI Target/Indicator

• Policy and documentation rollout 100% of core HR policies documented and approved within 2 months
• Recruitment turnaround time Average time-to-hire ≤ 30 days
• Onboarding completion rate 100% of new hires complete onboarding within 7 days of joining
• Employee file compliance 100% completeness of all employee files within 60 days
• Performance review implementation 100% completion of reviews for all staff by review deadlines
• Training delivery At least 1 training session per department per quarter
• Compliance audits Zero major non-compliance issues in internal HR audits
• Attrition rate ≤ 10% voluntary turnover in first year (adjustable per context)

Qualifications & Requirements: • Bachelor's degree in Human Resources, Business Administration, or related field. • 3years of HR experience, preferably in hospitality or service industry. • Strong knowledge of labor laws and HR best practices. • Excellent interpersonal, communication, and organizational skills. • Self-driven and resourceful, especially in setting up new systems. • Experience with HR software/HRIS is an advantage.