Sales Representative

We are looking for a Sales Representative with the following skills and experience:

GENERAL:

• Maintain the existing customer base and to bring in new business in the allocated territory with the goal of increasing revenue and growing
  market share.
• Promote the brand by achieving excellent customer satisfaction results through superior service and offering solutions to overcome the
  customers challenges.
• Build the company’s reputation in the market by conducting business in a professional manner, utilising your superior sales skills and
  technical knowledge to build a strong relationship with key stakeholders.
• Continually grow your product knowledge of equipment and understand the market dynamics and technological advancements to
  be able to identify new opportunities.

DUTIES AND RESPONSIBILITIES:

• Customer Maintenance:
  
  • Ensure that the customers are seen on a regular basis within the call cycle using tools to plan effectively.
  • These calls are to cover general issues as well as updates on the company’s services.
  • New business potential to be investigated at all existing customers.
  • A weekly report detailing customer visits and activities should be submitted weekly.
• Customer Data Base:
  
  • All new customer accounts opened, and all existing accounts must have a full power base identification by position, detailing the individuals and reporting structure and delegations of authority applicable per customer business unit.
• Customer Fleet Information:
  
  • Update customer fleet population and status including Underground Products and Competitor.
  • Update product hours to assist with forecasting analysis for parts and components supply, repairs, rebuilds and product replacement.
• New Business:
  
  • Responsible to source, plan and obtain new business in the territory linked to parts, equipment and services.
  • New business development focus at specific identified customers should be supported with agreed activities and targets.
• Customer Care:
  
  • Demonstrate commitment to customer care, ensuring that customer queries and needs are addressed promptly and to their satisfaction.
  • The urgency and implied needs of the customer should be interpreted and communicated effectively, be it internally and/or externally, to find timeously solutions.
• Customer Complaints:
  
  • Where necessary, to ensure that customer complaints and claims are treated as priority and resolved to everyone’s satisfaction.
  • Evaluate complaints daily and escalate any serious complaints to the Branch Manager. Investigate regular service failures and escalate to the relevant department heads.
• Warranty Claims:
  
  • Ensure that the correct Warranty Procedures are followed and executed timeously to safeguard the company.
  • Ensure the customer receives feedback and recommendations to improve future performance.
  • Critically analyse sales data to measure specific performance and identify opportunities.
• Sales Analysis:
  
  • Analyse on a weekly and monthly basis the sales figures and demonstrate a clear and solid understanding of the figures coming out of the territory to identify areas where we need to improve.
  • These figures are to be always kept on record in the Service Centre.
• Sales Activities:
  
  • Determine customers specific technical and application needs and suggest appropriate solutions explaining complex technical concepts in a way they can easily understand.
  • Underground visits are required to perform application analysis and provide technical supports as well as support R&D projects.
  • Build report with the customer through continuous support activities.
  • Keep customers informed about new products and technical updates, compiling proposals and reports related to these.
  • Participate in Customer Planning Meetings to gather information to contribute to forecasting.
  • Follow up on open orders, Quotes/Proposals, Repairs and Rebuilds.
  • Participate in events and other marketing activities.
  • Manage and participate in field validation testing ensuring control and performance measures and feedback processes are in place and executed.
  • Do fault finding and root cause analysis where required.
  • Follow the change management process to ensure changes, updates and upgrade solutions are recorded, communicated and implemented.
  • Work closely with other sales teams to efficiently cover sales activities in the region.
  • Work closely with support teams to promote effective and efficient aftermarket support.
  • Participate in training activities to upskill our customers and internal team.
• Targets:
  
  • You are expected to achieve the Annual Sales Targets for your specific products and to collaborate with other teams to contribute toward achieving company targets.
  • Achieve margin targets set.
  • Understand customer budgets, expansions, projects, and operations to identify opportunities and understand risks.
• Customer Communication:
  
  • Verbal and written (proposals/letters) communication to the customer must always be of a high standard and able to conduct a formal presentation to customers.
• Administration and Information Management:
  
  • Accurately populate and maintain records required for the position in the approved formats:
  • Maintain records for such periods as required by legislation, while ensuring accessibility and easy reference.
  • Ensure that all administration is done timeously, correctly and accurately with due concern to delegation of authority with regards to Quotes, Invoicing, GRN’s and other relevant
    documentation
  • Communication effectively to expedite the dissemination of information as required for the position.
• Spares Parts Forward Planning:
  
  • Assisting Stores to ensure correct stock levels are kept supporting relevant products.
  • Assisting Stores to order and stock correct items for new coming machines in affected areas.
• Service and Repairs Forecasting:
  
  • Liaise with customers to understand service schedules, planning the availability of appropriate service kits and parts as needed.
  • Collaborate to maintain adequate stock levels for all planned major repairs for responsible product range.
• Component Repairs:
  
  • Drive efforts to secure new repair business.
  • Oversee all aspects of repair operations.
  • Manage existing repair business and promote ongoing growth.