Field Service Coordinator

🔧 About the Role

We are looking for a highly organised and detail-driven Field Service Coordinator to support our busy Field Service Department.

This role is ideal for someone who thrives in a fast-paced environment, enjoys coordinating multiple moving parts, and can confidently manage administrative, financial, and operational processes.

You will play a key role in ensuring smooth service delivery, accurate documentation, and effective support to technicians, management, and customers.

🛠️ Key Responsibilities

• Assist in maintaining debtors within contractual payment terms and follow up on outstanding payments
• Handle customer queries, including payment and service-related queries
• Prepare and process quotations, production orders, and invoices
• Follow up on outstanding quotations and invoices
• Receive customer calls, log service requests, and open job cards
• Coordinate and maintain technician schedules and site rosters
• Compile technician activity reports
• Arrange travel and accommodation for Field Service staff
• Process and capture service reports and documentation
• Maintain accurate filing systems and history records
• Update Life Cycle Cost (LCC) reports and safety files
• Liaise with Procurement for spare parts
• Assist with stock takes and variance reporting
• Process timesheets and payroll-related data
• Maintain administrative records (fuel logs, contractor packs, etc.)
• Support ISO 9001:2015 compliance and documentation standards
• Provide general administrative and switchboard support when required