Spa Manager

We are looking for a Spa Manager to join a well known Hotel & Spa in Irene. The Spa Manager is responsible for the overall management, performance, guest experience, and profitability of the hotel spa. The role ensures exceptional service standards, staff performance, hygiene compliance, revenue growth, and a luxury wellness experience aligned with the hotel brand.

1. Operational Management

• Oversee the daily operations of the spa, reception, and treatment rooms
• Ensure all spa facilities are clean, hygienic, and fully operational
• Maintain high standards of guest service and treatment quality
• Implement and maintain spa policies, procedures, and SOPs
• Manage bookings, therapist schedules, and treatment flow

2. Guest Experience & Service Excellence

• Ensure a five-star guest experience from arrival to departure
• Handle guest complaints and feedback professionally
• Monitor guest satisfaction and implement improvements
• Ensure personalized guest care and upselling of treatments/products

3. Staff Management

• Recruit, train, supervise, and evaluate spa therapists and reception staff
• Conduct monthly performance reviews and coaching sessions
• Manage duty rosters, leave planning, and attendance
• Ensure staff grooming, professionalism, and service etiquette

4. Financial & Revenue Management

• Achieve monthly revenue and retail sales targets
• Control expenses and manage spa budget
• Monitor stock levels, ordering, and supplier relationships
• Implement promotions and packages to increase spa revenue
• Prepare monthly spa performance reports for management

5. Hygiene, Health & Safety Compliance

• Ensure compliance with health, safety, and hygiene standards
• Monitor sterilization of equipment and cleanliness of treatment areas
• Ensure therapists follow correct treatment protocols
• Maintain stock of linen, oils, and spa consumables

6. Marketing & Sales

• Promote spa services to in-house guests and external clients
• Work with Sales & Marketing on spa promotions and packages
• Drive retail product sales and treatment upgrades
• Build relationships with repeat guests and corporate clients