Head of Cash in Transit(CIT)

Company Name G4S Uganda Location Kampala, Uganda Job title Head of Cash in Transit(CIT) Reports to Chief Operating Officer Direct Subordinates (Job Titles): Branch Managers, Administrator, CIT Crew, CIT Controllers Total number of employees in G4S Uganda: 4,200 employees Working Hours 8
Main Purpose of Position ● Manage the provision of quality Cash Services Solutions (CSS), integrated with the other G4S services ● Compliance with legislation, company policies, processes, and procedures ● Meeting risk needs and security considerations, resulting in satisfied customers ● Achievement of budgeted financial targets and business strategy

Key Performance Areas
KPA PERFORMANCE STANDARDS 1. Set strategic goals ● Identify key industry trends and market trends ● Identify long-term priorities and ensure resourcing is adequate to achieve objectives
2. Ensure targeted financial performance ● Achieve set Revenue Growth: o Organic Growth achieved against budget o Escalations achieved against budget ● Gross Margin Improvement: o Direct Labour control / % improvement o Direct Other cost reduction / % improvement o Contract profitability against budget o Manage profitability of contracts with a focus on maintenance, sustainability, cost-effectiveness, and labour o PBITA improvement/budget achievement ● Overhead cost control: o Overhead % compared with the budget o Overhead cost reduction o Number of claims/claim value reduction ● Manage cash flow: o DSO management o Debt increase beyond 60 days o Bad debt movement into 180 days o Capex spent vs. budget ● Progress/ success of new business achieved vs. budget: o Large bid participation o Identification of new customers and business opportunities
3. Design Secure Solutions (integrated with other service lines) ● Maintain and develop integrated solutions and services ● Provision of a customized customer-specific solution, based on risk assessment
4. Deliver customer service resulting in customer retention ● Ensure that all required formal customer meetings are scheduled, attended, and minutes of meetings are documented ● Maintenance of positive customer relationships ● Meet customer retention targets ● Improve the current customer satisfaction ratings year on year

5. Ensure targeted/ contracted operational performance ● Achieve targeted Quality Audit rating, correction plan in place, and implemented ● Conduct and oversee quality controls and inspections (including sub-contractors where applicable) ● Manage the maintenance/project process flow and activities that have a direct/indirect impact on the outcome and success of the contract ● Implementation of best practice obtained from other businesses within the Group or external
6. Ensure effective and efficient employee management ● Employee turnover analysis, proper allocation of employees to workflow, and job requirements ● Set and agree on objectives and performance standards with the management team and ensure cascading through the organization as appropriate ● Monitor performance and provide feedback ● Cost-effective utilization of billable hours ● Employees’ training needs are identified, and they have good attendance at scheduled training interventions ● Maintain good employee motivation levels ● Ensure that performance assessments of all employees are conducted, and corrective action is implemented where necessary ● Ensure that all employees, as required by G4S’s code of conduct and disciplinary code, maintain acceptable standards of behaviour at work ● Ensure all disciplinary actions are conducted in compliance with Company policies and procedures ● Succession Planning in place, updated, and practiced ● Hold management team meetings ● Accurately and frequently communicate with employees in the department ● Ensure maximum participation in the Employee survey and action planning ● Foster healthy Industrial Relations with relevant unions with regular contact and consultations

7. Ensure the Health and Safety of employees and customers ● Appoint a Safety Champion, ensuring he or she has attended training ● Ensure that supervisors’ job specifications set out their responsibilities for safety ● Ensure that safety performance measurement and review are conducted in detail at the branch level ● Ensure that a positive safety culture is fostered and developed in their branches ● Ensure that all accidents, incidents, and near misses are reported and investigated ● Pursue a discipline and rewards policy that punishes very poor safety practices, but rewards good safety practices by putting them up for values awards to the MD/HRD. ● Ensure the safe operation of equipment ● Demonstrate visible leadership in Health & Safety to attain the goal of zero harm ● Lead in the design/ development/ review/ implementation and monitoring of the branch/region/national safety plans for each year ● Lead in safety forums (meetings and safety talks) ● Follow-up on all H&S activities assigned ● Attend safety education and refresher programs ● Comply with safety policies and procedures at the workplace ● Distribute safety information as and when required

Knowledge and Qualifications ● Any Degree in Business Management or Operations Management o Finance-related subjects compulsory o Service Delivery subjects compulsory o Postgraduate degrees are advantageous ● East Africa market (preference given to Ugandan market experience) ● Ugandan legislation ● Cash Processing Center Management ● Cash In Transit Management
Experience ● Minimum of 8 years’ experience at the Senior Management level ● Minimum of 8 years’ experience in Cash Processing and Cash in Transit
Technical Skills ● Financial Acumen ● Conflict Management ● Negotiation ● Bidding and Tendering ● Microsoft Word – Intermediate level ● Microsoft Excel – Intermediate level (Advanced level is advantageous) ● Microsoft PowerPoint – Basic level ● Google suite of products
Behavioural Skills - Leadership ● Shaping the market environment ● Setting strategic direction ● Creating change and innovation ● Engaging and inspiring people ● Driving superior performance ● Simplifying the complex

How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section