Junior Support Agent

A South African distributor specializing in print management, document security, and digital transformation software to streamline business workflows, is seeking a Junior Support Agent who will serve as the first line of defense for our proprietary document management, process automation, and print management software ecosystems.
Responsibilities:

• Tier 1 Support: Act as the initial point of contact, managing triage and ticket logging.

• Troubleshooting: Perform basic technical problem-solving and issue resolution.

• System Upkeep: Assist with routine system maintenance and software updates.

Minimum Requirements:

Minimum 3 years of experience required across the following areas:

• Databases: Microsoft SQL Server (2016).

• Operating Systems: Navigating Windows Desktop and Windows Server (2016) environments, including managing basic services and software packages.

• Web Servers: Basic IIS (Internet Information Services) management settings.

• Web Technologies: Familiarity with HTML/CSS and an introductory understanding of JavaScript for client-side form logic.

• Networking: Basic understanding of network setup and configuration.

• AI Literacy: Basic understanding of AI concepts and natural language prompting.

• Preferred:

  • Databases: PostgreSQL experience.

  • OS Environments: Navigation and basic service management in Linux and macOS.

  • Integrations: Basic understanding of APIs and data movement between software platforms.

  • Data Parsing: Experience with Regular Expressions (RegEx) for data validation and pattern matching.

  • Industry Knowledge: Familiarity with document management and workflow technologies.

Benefits:

• Competitive salary based on experience (salary can potentially be more based on experience/skills)

IF you meet the above requirements and want to make a career-changing move, apply today by emailing your CV to