INTERNAL DEBT COLLECTOR (field role)

POSITION OBJECTIVE and ROLE To ensure effective and timely collection of outstanding debts from customers, minimize financial risks, and support the sustainable growth of the Company by strictly implementing internal credit and debt collection procedures. The Internal Debt Collector is responsible for managing overdue accounts, negotiating repayments, and ensuring execution of the Company’s Debt Collection Protocol, including escalation to legal action when required. The role requires strong negotiation skills, field work, and a high level of responsibility.

KEY RESPONSIBILITIES 1. Debt Collection Operations 2. Manage assigned portfolio of debtors 3. Contact customers (calls, visits, meetings) to collect outstanding payments 4. Negotiate repayment plans and ensure execution 5. Ensure maximum cash collection within the shortest time 6. Conduct regular farm visits to debtors. Verify: farm activity, assets, production status 7. Build pressure and secure payment commitments 8. Maintain accurate records of: communication with debtors, agreements and commitments, payment status

KEY PERFORMANCE INDICATORS (KPI)

• Financial KPI: % of collected debt (monthly target), speed of collection (days), and reduction of overdue portfolio.
• Operational KPI: number of debtor visits per week, number of agreements signed, % of cases successfully closed without legal escalation.
• Risk KPI: % of cases escalated to legal level

REQUIREMENTS Experience

• Minimum 2years in debt collection/credit control/finance. Prefer: microfinance/bank recovery, FMCG credit control, ex-police / enforcement.
• Experience in field collection (very important)
• Experience working with agriculture / B2B clients (advantage)

Skills

• Strong negotiation and communication skills
• Ability to work under pressure
• Analytical thinking and problem-solving
• Basic legal understanding (contracts, claims)

Personal Qualities

• High level of responsibility
• Persistence and result orientation
• Ability to handle conflict situations
• Integrity and confidentiality

WORKING CONDITIONS

• Mix of: Field work (60–70%) and Office/reporting (30–40%)
• Regular travel to farms (Uganda regions)

How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section