Direct Sales Representative – Retail Shop

Location: Karen Road Main Shop and Naivasha Retail Shop

Department: Sales
Reports To: Managing Director and General Manager

KEY DUTIES & RESPONSIBILITIES

1. Sales & Customer Service

· Serve walk-in customers professionally and courteously.

· Identify customer requirements and recommend appropriate Instarect products.

· Prepare quotations, close sales, and support repeat business.

2. Sales Documentation & Cash Handling

· Prepare accurate invoices for every sale.

· Issue official receipts for all payments without exception, in compliance with company controls.

· Ensure no goods leave the shop without full payment and proper documentation, Credit terms can only be authorized by the Management.

· Confirm stock availability before committing to any sale.

3. Shop Cleanliness & Order

· Maintain the shop in a clean, orderly, and presentable condition at all times, including shelves, counters, and customer areas.

4. Integrity, Discipline & Compliance

· Perform duties with honesty, integrity, and accountability as required under company policy.

· Safeguard company cash, stock, equipment, and records.

· Immediately report theft, fraud, attempted fraud, stock loss, or any unethical conduct.

· Comply with Instarect Limited policies, lawful instructions, and disciplinary procedures in accordance with the Employment Act, 2007. 

5. Reporting

· Prepare and submit daily sales, cash, and handover reports accurately and on time.

· Escalate operational issues or customer complaints promptly.

WORKING HOURS & SCHEDULE

· The shop operates Monday to Saturday, in line with Karen Road Main Shop and Naivasha Retail Shop trading hours.

· Saturday work is mandatory and forms part of the normal working week.

Normal Working Hours:

· Monday – Friday: 8:00 a.m. – 5:00 p.m.

· Saturday: 8:00 a.m. – 1:00 p.m.

· The employee shall be required to report in good time to facilitate opening and closing of the shop. Residing near the shops is an added advantage

QUALIFICATIONS & EXPERIENCE (MANDATORY REQUIREMENTS)

· Certificate or Diploma in Sales, Marketing, Business Administration, or a related field.

· Minimum of 2–3 years’ proven experience in retail sales (mandatory) with a Valid Good Conduct Certificate

· Mandatory sales experience in hardware, construction, electrical, or security products.

· Applicants who do not meet this experience requirement shall not be successful.

COMPETENCIES & SKILLS

· Strong customer service and communication skills.

· High level of accuracy in invoicing, receipt issuance, and cash handling.

· Ability to work under pressure in a busy retail environment.

· Reliable, disciplined, and trustworthy.

· Availability and willingness to work weekends is mandatory.

 

PERFORMANCE & CONDUCT STANDARDS

Performance and conduct shall be assessed based on:

· Sales target achievement.

· Accuracy of documentation.

· Present-ability

· Shop cleanliness and order.

· Compliance with company procedures and integrity standards.

· Adherence to lawful instructions and disciplinary procedures under the Employment Act, 2007.