Customer Service Personnel

Key Responsibilities:

• Respond promptly and professionally to all inbound WhatsApp, call, and DM inquiries
• Follow the Qualify → Frame Value → Then Price framework to guide prospects toward booking, rather than leading with price
• Accurately capture client details and log every inquiry/booking in the tracking system (Jira/Google Sheets)
• Coordinate booking confirmations with the Field Dispatch Lead
• Follow up on quotes sent, unconverted leads, and post-service check-ins
• Handle complaints or service adjustments calmly, escalating when needed
• Maintain up-to-date knowledge of services, pricing, and promotions
• Support data hygiene — clean, complete, duplicate-free records
• Uphold confidentiality given the premium, high-trust clientele [20:10, 02/07/2026] Christiana Adjei:

Required Skills and Qualities:

• Excellent written and spoken English
• Strong phone/WhatsApp etiquette, high-volume conversation management
• Sales instinct — rapport, value framing, closing without being pushy
• Organized, detail-oriented, reliable with follow-up
• Calm and solutions-focused under pressure
• Comfortable with WhatsApp Business, Google Sheets (Jira training provided)
• bachelor’s degree prior customer service/sales/hospitality experience preferred

Location: Accra

Salary: Attractive