Hotel & Sales Manager

The Hotel and Sales Manager will oversee daily hotel operations while driving revenue growth in all hospitality divisions. You will manage guest satisfaction, lead the on-site team, and actively sell accommodation and hospitality packages to corporate and leisure clients.

KPA'S:

1. Sales & Revenue Growth

1. Find new business from corporate clients, travel agents, and tour operators.
2. Create monthly sales plans to boost room occupancy during quiet seasons.
3. Manage online booking channels (OTAs) and the hotels booking system.

2. Hotel Operations & Guest Experience

1. Oversee daily operations across front office reception, housekeeping – including cleaning materials and laundry.
2. Maintain high service standards to ensure excellent guest reviews.
3. Handle guest complaints quickly and professionally.
4. Conduct daily walk-throughs to ensure the property is clean, safe, and welcoming.

3. Team Leadership & Administration

1. Supervise and motivate staff, including scheduling shifts.
2. Prepare weekly reports on occupancy levels, projected sales campaigns, and guest feedback.