Officer, Meetings and Events

Role Title: (Officer, Meetings and Events)

• Contract Type: Permanent
• Workstyle Arrangement: Hybrid
• Reporting To: Director, Global Operations
• Department: Global Operations
• Location: Johannesburg, Dakar or Nairobi
• Team Name: Global Operations

Opportunity or Team description

• Help shape how OSF plans and delivers meetings and events across global offices and external venues.
• You will guide colleagues through event workflows, support complex convenings, and help build consistent, practical event operations across the organisation.

Role Purpose

The Meetings & Events Officer will support the planning, coordination, and delivery of meetings and events across OSF’s global office locations and external venues. The role will help strengthen organisation-wide consistency in event workflows, policies, tools, and best practices, ensuring colleagues have clear guidance and practical support throughout the event lifecycle.

Working closely with internal event organisers, Global Operations colleagues, and external vendors, the Meetings & Events Officer will provide specialist logistical and operational support for high-priority and complex events. The role requires strong planning skills, sound judgement, cultural awareness, and the ability to remain calm, proactive, and solutions-focused in fast-moving event environments.

Key responsibilities

Support the Organization-Wide Event Planning & Coordination

• Develop a full understanding of meetings and events that are hosted by OSF and/or attended by OSF staff members.
• Support the design of the meetings and events support framework, including the event lifecycle, workflows, policies and roles and responsibilities of various internal and external stakeholders.
• Provide step-by-step guidance to the event organizers on the event planning and successful execution within the support framework; when asked to support outside its remit, re-direct to the appropriate stakeholders with professionalism, discretion and integrity.
• In collaboration with meeting/event organizers, incorporate continuous improvement to the meetings and events support framework and adapt to the changing needs of the organization.

Guidance & Training on Event Tools and Policies

• Walk the event organizers through relevant event tools and policies, including those managed by external vendors or other internal colleagues.
• Provide regular training to the event organizers on event design principles, workflows, tools, and compliance.
• Maintain a set of supporting materials for the meetings and events support framework that are clearly organized and shared with the event organizers for ease of access and utilization.

High‑Priority & Complex Event Support

• Provide hands‑on, in-person logistical support for high‑priority and complex events.
• Work closely with the event organizers and event management companies in preparing for complex events and coordinating with various internal and external stakeholders.
• Display adaptability and calm under pressure to think quickly on their feet and manage any unexpected situations during the events.

Event Vendor Management and Support

• Manage relationships with hotels, event venues, and vendors in key operational cities.
• Establish and maintain global master service agreements with preferred event planners and venues, both at the global level and at the regional/local level.
• Manage usage of global event providers including booking confirmation, payment processing, and performance evaluation.
• Review the current preferred external venues, accommodations and other event vendors on a regular basis based on staff’s feedback on their contribution to the meetings and events.

Cross‑Functional Collaboration and Continuous Improvement

• Collaborate with other members of Global Operations, OneOps teams, event organizers and programmatic staff members in ensuring the successful event planning and execution, as well as continuously improving
• Liaise with facilitators, consultants, and external partners in improving their experience and contribution toward successful OSF events.
• Support the Global Associate Director in improving event workflows and policies by proactively identifying operational gaps and recommending enhancements.

The ideal candidate

Essential Education

Bachelor’s degree or equivalent professional experience.

Essential Experience

• Demonstrable experience supporting or delivering end-to-end meetings, events, conferences, convenings, or complex stakeholder gatherings.
• Experience coordinating multiple event workstreams, including timelines, logistics, stakeholders, venues, vendors, participant needs, and follow-up actions.
• Experience working with external vendors, venues, hotels, event agencies, or service providers, including negotiation, booking, contracting support, or performance follow-up.
• Strong project coordination skills, with the ability to manage competing priorities, deadlines, and changing requirements.
• Strong stakeholder management skills, including the ability to guide internal event organisers through processes, policies, and practical event requirements.
• Ability to remain calm, solutions-focused, and professional during high-pressure or live-event situations.
• Strong attention to detail and follow-through, including documentation, task tracking, and process compliance.
• Ability and willingness to travel for high-priority or complex events when required.
• Excellent working knowledge of English and fluency in the local language of the office location.

Desirable Experience

• Experience in a global, regional,
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