Senior Project Manager

Duties and Responsibilities:

Delivery and portfolio management

• Own the delivery of medium to large, complex projects and oversee delivery across one or more project portfolios in alignment with agreed organisational and commercial direction
• Ensure projects are initiated, planned, delivered, and closed in line with agreed processes and standards
• Maintain oversight of project health, timelines, dependencies, and delivery risks
• Conduct regular Project Health Reviews and proactively address delivery issues
• Act as the senior escalation point for delivery challenges and customer concerns
• Apply strategic judgement to delivery decisions by balancing risk, scope, resources, and commercial impact across projects and portfolios

Stakeholder and customer management

• Represent the Company with senior customer stakeholders and build trusted, long-term relationships
• Manage stakeholder expectations through clear, proactive, and transparent communication
• Resolve escalated customer issues with a focus on protecting delivery outcomes and relationships
• Provide clear visibility on project health, risks, and financial performance to internal and external stakeholders

Financial and resource accountability

• Own the financial health of assigned projects or portfolios within agreed commercial parameters, ensuring delivery remains within agreed budgets
• Monitor project spend, margins, and resourcing to support sustainable delivery
• Work closely with Commercial and Operations teams to contribute delivery insight into forecasting, deal shaping, resourcing decisions, and delivery feasibility

Team leadership and development

• Provide day-to-day leadership, guidance, and support to Project Managers and Project Co- ordinator
• Delegate effectively, balancing team capacity, capability, and project needs
• Coach and mentor team members to support performance, development, and progression
• Contribute to performance conversations and feedback with a focus on growth and accountability

Quality, risk, and governance

• Ensure delivery quality meets agreed standards and customer expectations
• Proactively identify, manage, and mitigate delivery risks across projects
• Establish and follow clear escalation standards and governance processes
• Support consistent use of tools, templates, and delivery methodologies

Continuous improvement and contribution

• Identify recurring delivery challenges and contribute strategic recommendations to improve delivery models, processes, and portfolio effectiveness
• Share lessons learned and best practices across the project team
• Contribute to the development of delivery standards, templates, and intellectual property
• Use delivery insight and data to influence planning, prioritisation, and longer-term delivery improvements
• Support business growth by contributing delivery insight to planning and opportunity discussions