Tax Technical Support Intern

A well established Tax Company is looking for a Technical Support Intern. Requirements: Minimum qualification: Completed or currently studying towards a qualification in Taxation or Law (with tax exposure) Experience: None required Strong interes...

Key Responsibilities:

• Tax Helpline Support
• Assist with helpline administration, including downloading, organising, and cleaning datasets
• Track allocated queries and maintain accurate records
• SARS Escalations Support
• Maintain escalation registers and support the preparation of submissions to SARS
• Monitor outstanding responses and assist with follow-ups or re-escalations

Technical Content & Knowledge Support

• Assist in compiling practitioner-focused FAQs from helpline queries and engagements
• Support technical content development, including social media posts, polls, and webinar material
• Perform data de-identification to support confidentiality and data protection requirements
• Organise technical inputs from multiple sources into structured working material
• AI Knowledge Base Maintenance
• Assist in updating, organising, and classifying the AI knowledge base for effective retrieval
• Identify outdated or duplicated information
• Support content validation and quality control

Member Engagement & Communications

• Support member engagement through social media and related communication channels
• Monitor, categorise, and organise engagement data into useful insights

Regional & Stakeholder Coordination

• Support preparation of meeting packs and summaries
• Help consolidate issues raised across regions
• General Administrative Support
• Organise documents and datasets and maintain structured records for audit and reporting purposes
• Assist with scheduling meetings and coordinating logistics

Additional Screening Criteria

• No criminal record
• Verifiable references from lecturers if no prior work experience exist.

Additional Information:

• This division plays a critical role in:
• Providing technical assistance to tax practitioner members via the Tax Helpline
• Managing engagement with regional practitioner communities
• Escalating systemic and operational issues to SARS
• Supporting practitioner-facing communication and knowledge-sharing initiatives