Branch Manager (Nyanza and Western Region)

Duties and Responsibilities

1. Manage the day-to-day operations of the branch, including customer service, new customers acquisition, loan disbursements, collections, filing, pipelines and daily reports preparation.

2. Achieve branch targets in all KPIs, contributing to the overall growth of the organization by generating revenue.

3. Implement strategies to improve branch efficiency, resulting in reduced processing times and increased customer satisfaction.

4. Lead a team of BDOs and administrative staff, providing guidance and support to ensure high performance levels.

5. Develop and maintain relationships with local businesses and community organizations to promote the company& services.

6. Ensure compliance with regulatory requirements and company policies at the branch level

7. Collaborate with other branches and departments to share best practices and improve overall company performance.

Salary 40-50k plus commission 

Academic &Professional Qualification

Essential

Desirable

Diploma

Bachelor's Degree in Business or equivalent.

Work Experience & Skills

1 year in the same field (microfinance)

Key Competencies

Essential

Leadership and Team Management

Customer Service Orientation

Financial and Business Acumen

Compliance and Risk Management

Communication and Interpersonal Skills

 Send CV and cover letter to with subject line Branch Manager