Sales Executive – Hybrid Customer Service & Call Centre (High-Performance Sales & Client Experience)
Deze vacature is gepubliceerd via een extern platform.
| Locatie | Kenya, Kenya |
| Contract | Voltijd |
| Sluiting | over 3 maanden |
Position Summary
The role combines: Customer Service Sales Inbound & Outbound Call Centre Sales Lead Conversion Client Retention After-Sales Relationship Management
The team operates on a rotating system: One team handles walk-in customers and showroom/customer service The other team handles calls, WhatsApp, quotations, and online leads Teams rotate daily to build versatility, fairness, and full business understanding.
This role is designed for people who can: Sell aggressively but professionally Respond fast Build long-term client relationships Follow systems and KPIs strictly Thrive in a performance-driven environment
Core Responsibilities 1. Customer Service & Showroom Sales Welcome and assist walk-in customers professionally Understand customer needs and recommend suitable products/services Prepare accurate quotations and invoices Upsell and cross-sell products Ensure fast response and smooth customer experience Maintain showroom cleanliness, product displays, and professionalism Follow up open quotations until closure
2. Call Centre & Online Sales Handle inbound calls, WhatsApp, emails, and online inquiries promptly Convert inquiries into quotations and sales orders Conduct outbound follow-up calls on pending quotations Follow up lost quotations and identify reasons for loss Re-engage dormant customers Maintain excellent response times during working hours and assigned after-hours shifts
3. Customer Relationship Management Build long-term relationships with clients Ensure repeat business from acquired customers Resolve customer complaints professionally and quickly Maintain customer records accurately in the CRM/system Follow up deliveries and customer satisfaction after sales
4. Sales Performance & Targets Achieve individual and team sales targets Maintain high quotation-to-order conversion rates Increase customer acquisition and retention Reduce cancellations and order errors Participate actively in promotions and campaigns
The role combines: Customer Service Sales Inbound & Outbound Call Centre Sales Lead Conversion Client Retention After-Sales Relationship Management
The team operates on a rotating system: One team handles walk-in customers and showroom/customer service The other team handles calls, WhatsApp, quotations, and online leads Teams rotate daily to build versatility, fairness, and full business understanding.
This role is designed for people who can: Sell aggressively but professionally Respond fast Build long-term client relationships Follow systems and KPIs strictly Thrive in a performance-driven environment
Core Responsibilities 1. Customer Service & Showroom Sales Welcome and assist walk-in customers professionally Understand customer needs and recommend suitable products/services Prepare accurate quotations and invoices Upsell and cross-sell products Ensure fast response and smooth customer experience Maintain showroom cleanliness, product displays, and professionalism Follow up open quotations until closure
2. Call Centre & Online Sales Handle inbound calls, WhatsApp, emails, and online inquiries promptly Convert inquiries into quotations and sales orders Conduct outbound follow-up calls on pending quotations Follow up lost quotations and identify reasons for loss Re-engage dormant customers Maintain excellent response times during working hours and assigned after-hours shifts
3. Customer Relationship Management Build long-term relationships with clients Ensure repeat business from acquired customers Resolve customer complaints professionally and quickly Maintain customer records accurately in the CRM/system Follow up deliveries and customer satisfaction after sales
4. Sales Performance & Targets Achieve individual and team sales targets Maintain high quotation-to-order conversion rates Increase customer acquisition and retention Reduce cancellations and order errors Participate actively in promotions and campaigns
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Safety Hub Company Ltd
Supplier of safety equipment including safety boots, fire extinguishers, protect...
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