Sales Executive

Reports to: Head of Sales & MarketingWorkplace: Nakwero showroom and field sales
Responsibilities• Client Relationship Management: Handle customer inquiries promptly to ensure satisfaction• Communication: Coordinate with the production team and keep the clients updated on the progress of their orders and deliveries• Customer Relationship Management: Maintain long-term relationships with repeat and potential clients and handle customer concerns promptly, ensuring positive resolutions and satisfaction• Field Sales and Business Development: Actively seek out new sales opportunities through client visits (corporate clients, interior designers, hotels, offices), networking, and referrals• Financial Reporting: Collaborate with the finance team to ensure timely payment follow-ups and reconciliations• Interior Design Assistance: Provide design advice, demonstrate product value, and help clients visualise how products fit into their space, potentially by creating basic floor plans or mood boards• Market Awareness: Maintain thorough and updated knowledge of industry trends and all Samani furniture lines, finishes, and customisation options• Marketing: Participate in company networking and marketing events an distribute promotional materials• Order Management: Coordinate with design, production, and installation teams to process orders and track deliveries ensuring smooth project execution and customer satisfaction• Organisational Skills: Schedule and confirm client appointments, site visits, and design consultations and ensure follow-up communication after meetings• Product Knowledge and Expertise: Provide detailed product information, answer questions about materials and styles, and suggest items based on customer needs• Record Keeping: Maintain customer records and report sales activities weekly; also record customer feedback to inform product and service improvements• Sales Reporting: Prepare daily sales reports, including inquiries, quotations, conversions, and client feedback• Sales Targets: Prepare and deliver sales presentations and quotations tailored to client needs, negotiate, close deals, and manage sales activities to meet or exceed targets• Sales Transactions: Process sales accurately and efficiently, handle payments, and provide follow-up services• Showroom Management: Maintain a clean, organized, and visually appealing showroom, with well-arranged attractive displays• Showroom Sales: Support the showroom sales executive attend to clients and recommend suitable furniture designs and pieces• Social Media & Online Sales: Support digital marketing efforts by providing and sharing content (photos, client stories, testimonials) to grow our online presence, and respond to online inquiries and convert them into sales• Other Duties: Perform any other duties as assigned by your supervisor
Skills• Attention to Detail: Meticulous accuracy to maintain correct client records• Business Development: Identify and evaluate new markets and opportunities to expand the business• Customer Focus: A customer-centric approach to providing excellent service and ensuring customer satisfaction• Organisational Skills: Ability to maintain a well-organized showroom, maintain records, and manage tasks efficiently• Sales and Negotiation Skills: Able to guide and influence buying decisions by understanding a customer’s needs and concerns and clearly explain how the product matches or solves a problem• Self-motivated: Ability to work independently and be proactive• Social Media Knowledge: Able to manage ads and posts, while messaging and engaging with customers• Strong Communication and Interpersonal skills: Excellent verbal and written communication skills for presentations, proposals, and client interactions• Teamplayer: Able to work as part of a team

Qualifications and Experience• Bachelor’s degree in sales, marketing, communications, business, or a related field• 2 - 4 years of experience in sales and marketing• Demonstrable experience in interior design services and furniture sales• Proven ability to generate leads, close sales, and manage a sales pipeline
How to Apply:All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section