Consultant

Responsibilities:
Business & Operational Strategy:

• Assess current hospitality operations and identify areas for improvement.
  
• Develop and implement strategies to enhance service delivery and operational efficiency.
• Provide recommendations on cost control, revenue growth, and profitability.
  

Service Quality & Standards:

• Evaluate and improve customer service standards across departments.
  
• Design and implement standard operating procedures (SOPs).
  
• Ensure consistent delivery of high-quality guest experiences.
  

Training & Development:

• Train and coach staff on customer service, hospitality standards, and best practices.
  
• Develop training programs to improve staff performance and productivity.
  
• Support management in building a strong service-oriented culture.
  

Marketing & Business Development:

• Provide input on branding, marketing strategies, and customer engagement.
  
• Identify opportunities to increase occupancy, bookings, and customer retention.
  
• Support promotional campaigns and partnerships.
  

Compliance & Industry Standards:

• Ensure compliance with health, safety, and industry regulations.
  
• Advise on legal and operational standards relevant to the hospitality sector.

Project Management:

• Support the setup, restructuring, or expansion of hospitality businesses.
• Oversee implementation of improvement plans and monitor performance outcomes.

Requirements:

• Bachelor’s degree in hospitality management, business administration, or related field.
  
• Minimum of 3 years’ experience in the hospitality industry, preferably in a consulting or managerial role.
  
• Strong knowledge of hospitality operations, service standards, and industry trends.
  
• Excellent analytical, problem-solving, and strategic thinking skills.
  
• Strong communication and presentation skills.
  
• Ability to work independently and manage multiple projects.
• Female candidate only.

Preferred Skills:

• Experience with hotels, restaurants, or event centers.
• Strong leadership and training abilities.
  
• Business development and revenue optimization expertise.

Remuneration:

• Competitive and negotiable based on experience and project scope.

Duration: 1 month