Customer Care Executive - Specialist Medical Clinic, Nairobi

About the role

A well-established specialist clinic in Nairobi seeks a warm, articulate and highly organised Customer Care Executive. You will be the voice of the clinic: the first person our patients speak to and the person who keeps every booking, message and record in order.

Key responsibilities

• Answer and handle patient calls professionally and courteously

• Book clinic appointments, confirm them with patients, and follow up on missed appointments

• Take and relay messages accurately and promptly to the doctor and the team

• Keep accurate, up-to-date records of appointments, calls, messages and patient contacts

• Coordinate the doctor's hospital schedule and procedure bookings

• Assist with insurance pre-authorisations

• Support the clinic's social media and compile routine clinic reports

• Perform other duties as assigned

Minimum requirements

• Diploma or degree in Customer Service, Communication, Public Relations, Business Administration or a related field

• At least three years' experience in a customer care, front office or call-handling role, preferably in healthcare

• An excellent telephone manner, with clear, confident spoken English (Kiswahili an advantage)

• Strong record-keeping and attention to detail

• Proficiency in MS Office or Google Workspace

Advantageous

• Experience in a hospital, clinic or medical front office

• Familiarity with medical terminology and insurance pre-authorisation

• Experience with appointment-booking or practice management software

You are

Calm and pleasant on the phone even when it's busy; meticulous with details and records; reliable and self-driven; discreet with confidential patient information; and a team player.

Terms

• Salary: KES 65,000 gross per month

• Employment: Full-time

• Working hours: Monday to Friday, 8:00 am – 5:00 pm; Saturday, 9:00 am – 12:00 noon

• Reports to: Clinic Administrator

How to apply

Apply through BrighterMonday by clicking “Apply.” Attach your cover letter and an up-to-date CV, and include the names and contacts of three referees, including a recent supervisor. Copies of academic and professional certificates will be requested from shortlisted candidates.

Deadline: 30 October 2026. Interviews will be held on a rolling basis, so early applications are encouraged. Only shortlisted candidates will be contacted.