Field Collection Representatives

Key Responsibilities
Portfolio Monitoring: Regularly review aging reports to identify clients with overdue loan installments and prioritize high-risk accounts.

Field Follow-ups: Conduct physical visits to boda boda stages, residences, or places of business to meet with defaulting clients face-to-face.

Root Cause Analysis: Investigate and document the specific reasons for non-payment (e.g., mechanical breakdowns, illness, or financial hardship) to help the company decide on the best course of action.

Payment Negotiation: Negotiate realistic and binding repayment plans with clients, ensuring they understand the consequences of continued default.

Reminders & Enforcement: Send formal payment reminders and, where necessary, coordinate with the recovery team for asset repossession as a last resort.

Accurate Reporting: Maintain detailed logs of all field visits, client promises-to-pay, and recovery progress within the company’s tracking system.

Required Skills & Competencies
Conflict Resolution: Ability to remain calm and professional when dealing with difficult or frustrated clients in high-pressure situations

Strong Persuasion: Excellent "closing" skills to convince clients to prioritize their loan repayments over other competing expenses.

Empathetic Communication: The ability to listen to client challenges while maintaining a firm stance on company policy and repayment obligations.

Integrity & Ethics: High level of honesty when handling client information and facilitating payment processes.

Field Navigational Skills: Strong knowledge of local geography and the ability to move efficiently between different stages and neighborhoods.

Critical Thinking: Ability to distinguish between genuine hardship and intentional default to recommend the appropriate intervention.

Qualifications
Education: A Bachelor’s Degree in Business Studies, Communication, or a related field.

Experience: Previous experience in debt collection, credit control, or field-based customer service is an advantage, but not strictly required.

We highly encourage Fresh Graduates with strong communication skills and a resilient "can-do" attitude to apply.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section