Operations Team Leader

Our client is looking for an Operations Team Leader that can lead the operations team to deliver excellent customer service, meet SLA requirements, and ensure efficient service delivery and profitability. Requirements

• Advanced Microsoft Excel skills
• Strong organisational, scheduling, and time-management abilities
• Accounting background advantageous
• MPS industry experience advantageous
• Previous team management experience advantageous
• Ability to work under pressure and solve problems effectively
• Sage accounting experience, that would be an extra bonus

Key Responsibilities

• Manage a team of Operations Coordinators
• Schedule service calls, installations, and engineer workloads
• Monitor and update service tickets, job cards, and customer communications
• Manage warranty claims, quotations, invoicing, and SLA contracts
• Monitor consumables, place orders, and manage stock levels
• Perform operational administration, billing, forecasting, and reporting
• Handle customer escalations and ensure SLA compliance

Personal Attributes
Reliable, organised, solution-driven, customer-focused, and able to perform in a fast-paced environment.