Assistant Manager

PURPOSE STATEMENT
The Assistant Manager is responsible for assisting the Lodge manager with managing and maintaining the smooth operation of the Lodge. To provide leadership and development of staff, maintain lodge facilities and provide a level of hospitality which meets the company’s minimum standards.

KEY RESPONSIBILITIES

• Assisting with the day to day running of the lodge including guest activities, hosting, housekeeping, catering, curio shop, stock, banking, administration & maintenance within the high standards of Wilderness
• Assisting with the implementation of the Wilderness environmental and social standards in the camp
• Ensure that a service which exceeds their expectation is always offered to guests traveling in the camp
• Assist with ensuring that payroll and other HR procedures are attended to and provided to the HR department within time frames as stipulated
• Assist with managing the Food & beverage department
• Assist with ensuring succession planning for your camp with assistance from AM and/or HR
• Assist with ensuring a process of evaluation is implemented for all camp staff to monitor performance
• Ensure the ongoing training of the camp staff to ensure adherence to the Wilderness standards as well as their personal development
• Provide support to Lodge Managers as required by your Area Manager
• Assist in counseling and disciplinary processes as and when required by Camp Managers

REQUIREMENTS

• 3–5 years' hospitality or lodge management experience.
• Strong leadership, people management, and communication skills.
• Experience with Food and Beverage
• Financial, administrative, and operational management experience.
• Computer literate (Microsoft Office Suite).
• Valid driver's license.
• Passion for conservation and sustainable tourism.
• Ability to thrive in a remote wilderness environment.