Debt Collection Agent

· The successful candidate will be responsible for:

1. Conduct outbound collection calls customers across various stages of delinquency.
2. Remind customers of outstanding obligations and encourage timely repayment.
3. Negotiate repayment arrangements and follow up on agreed commitments.
4. Maintain accurate records of customer interactions, payment commitments, and collection activities.
5. Investigate and resolve customer concerns related to outstanding balances and repayment obligations.
6. Escalate complex or sensitive cases to the appropriate departments for further action.
7. Ensure adherence to company policies, procedures, and ethical collection practices.
8. Collaborate with internal teams to support portfolio performance and recovery efforts.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section