Primary Duties and Responsibilities:

· Ongoing evaluation of team results, as well as ongoing submission of the evaluation to employees

· Performing tasks ordered by direct supervisors on a set date

· Preparation of cyclical reports of teams: Customer Care, Tele Sales, Payments, and Collections

· Contact with current Zenka Uganda partners and establish new business relationships

· Preparation of repair plans and emergency management

· Cyclic evaluation of qualitative results in all areas mentioned in this document

· Managing the complaint handling process reported by the Company’s clients in accordance with the provisions of a local law regulating these matters

· Constant work on learning the company's processes

· Conducting internal audits to verify the tightness of processes, their effectiveness, and correctness in relation to legal regulations

· Supervising the recruitment process in all subordinate teams

· Direct cooperation with Country Manager, Chief Operating Officer, and Hub Chief Operations Officer.

How to Apply:

All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section

Operation Manager Call Centre