Administrator (Finance)

Our Groupschemes department is looking for an administrator to provide accurate monthly statements and resolve billing discrepancies while maintaining an outstanding relationship with the various stakeholders.

Key Tasks:

Administration and maintenance of Client data:

· Manipulate client data received to align with system requirements.

· Maintain accurate data and administer that necessary checks are in place.

· Identify outstanding data and report missing information to necessary team member for escalation.

· Follow up on missing information.

· Adhere to system deadlines.

· Work closely with the dedicated group schemes administrator assigned to the client.

Investigate and Resolve Payment Discrepancies:

· Identify discrepancies in payment cycle of client.

· Assist in collection of arrears to be resolved monthly.

· As requested, compile a detailed reconciliation that illustrates the client’s payment standing.

· Identify and report any trends observed.

Action Credit Notes:

· Identify discrepancies in payment of clients.

· Prepare and provide information on where the shortfall in payment originates.

· Escalate to assigned Employer Support Agent to investigate.

· Provide information that Employer Support agent to escalate to Management to authorise the Credit Note

· Once written approval received action the credit notes on the system

· Check that the credit note is pulled through to SAGE.

Maintain and issue client statements:

· Issue transactional reports that illustrate the client’s payment standing as requested

· Debit and credit notes to be actioned.

· Statements to be accurate and reflect all received change requests.