Location Manager

Responsibilities:

Revenue & Performance:

• Own the total monthly revenue target for both outlets
• Track daily, weekly and monthly revenue and close gaps before month-end
• Run promotions, upsells and membership drives, and hold weekly revenue meetings with sales and bay staff
• Win B2B business: fleet wash accounts, corporate meal partnerships, institutional clients; at least one marketing visit a week
• Report weekly to Executive Management on revenue, risks and recovery plans

People & Leadership:

• Manage all staff at both outlets: sales and bay representatives, washers and kitchen staff
• Plan monthly shifts so both outlets are covered throughout operating hours; your days off never coincide with the Bay Sales Representative’s
• Run monthly one-on-one reviews and submit them to Lu Gold HR
• Train and coach the team; address conduct, performance and attendance promptly

Financial Control:

• Enforce a strictly cashless operation: POS and verified bank transfers only
• Review and approve daily POS and transfer reconciliations
• Manage imprest and operating expenses; flag any overrun or irregularity immediately
• Authorise and document every discount, reversal or complimentary service

Customer Experience & Standard:

• Resolve customer escalations quickly and act on customer feedback
• Keep the bay, kitchen, front-of-house, signage and waiting areas at Lu Gold standard

Inventory, Compliance & Reporting:

• Oversee stock for both outlets (wash chemicals, kitchen stock, consumables, equipment) with weekly counts
• Ensure full compliance with SOPs, hygiene and safety standards
• Submit the Weekly Oversight Report every Monday and the Monthly Management Report by the 3rd

Requirements:

• 3years running a retail, F&B, hospitality, or car-care operation.
• A minimum of an HND
• Proven record of growing revenue and leading 10staff
• A calm, firm, and fair leader
• Available for long operating hours and a weekend rota
• Strong numeracy: reconciliations and stock control POS experience; Zoho an advantage

Remuneration: NGN 300,000 Monthly

Benefits:

• Performance commission variable On-target gross earnings NGN 200,000
• Paid in full for contracted hours. PAYE is deducted from gross earnings.
• Accommodation provided by the company
• Annual health insurance, starting one month after joining
• Approved off-site transport reimbursed

How Commission Works:

• Earned on combined verified monthly revenue of Wash and Flames Tiered from 0.6% to 1.4%; the rate rises as revenue grows
• Paid above the monthly threshold in your contract

Terms of employment:

• 10:00am – 9:00pm, five days a week
• Two days off a week, set by the monthly shift planner
• Sunday work outside your rota is paid as overtime
• Biometric clock-in; lateness and absence are deducted to the minute

Performance:

• Quarterly review; persistent misses attract a 20% basic pay deduction
• Payslips are processed once the monthly lead- generation KPI is met
• Approving unsupported absences moves the deduction to you