Operations Associate

Responsibilities: Order Management & Quality Control:

• Receive and log all vendor orders arriving at our hub
• Inspect every item against the customer's order, verifying quantity, condition, and accuracy
• Flag and escalate any damaged, missing, or incorrect items promptly
• Ensure items are properly sorted, labelled, and organised for shipment consolidation

Vendor Coordination:

• Liaise with vendors to follow up on pending or delayed orders
• Communicate clearly with vendors on packaging requirements and quality standards
• Build and maintain positive working relationships with the vendor network

Shipping & Logistics:

• Coordinate with the logistics and cargo team to consolidate orders into outbound shipments
• Ensure all shipments are correctly documented and compliant with export requirements
• Track outbound shipments and provide timely updates to enable customer-facing communications
• Manage relationships with cargo partners and flag any issues affecting delivery timelines

Operations & Administration:

• Maintain accurate records of all inbound and outbound inventory
• Update the internal order management system in real time
• Prepare daily and weekly operational reports for management review
• Support the implementation and continuous improvement of standard operating procedures (SOPs)
• Identify inefficiencies in the fulfilment process and proactively suggest improvements

Customer Experience Support:

• Work closely with the customer support function to resolve order issues quickly and accurately
• Process and document refund or replacement requests with photo evidence and clear notes
• Uphold Ojaia's promise of a smooth, transparent experience for every customer

Requirements:

• Bachelor's degree from a reputable university
• 1–3 years of experience in operations, logistics, supply chain, e-commerce fulfilment, or a similar hands-on role
• NYSC discharge or exemption certificate required

Technical Skills:

• Proficiency in Microsoft Office Suite (Excel, Word) and Google Workspace (Sheets, Docs, Drive)
• Comfortable with order management or inventory tracking tools (training will be provided on our systems)
• Ability to document processes clearly and maintain structured records

Soft Skills & Attributes:

• Exceptional attention to detail. You notice what others miss.
• Strong organisational and time-management skills; able to manage multiple tasks under pressure
• Clear written and verbal communication skills
• High level of integrity and accountability. You take ownership
• Proactive and solutions-oriented mindset. You don't wait to be told twice
• Team player who can also work independently with minimal supervision
• A genuine interest in e-commerce, logistics, or the Nigerian diaspora market is a plus

What We Offer:

• Competitive compensation commensurate with experience
• Room for growth as we scale

Location: Lagos, Nigeria (On-site, hybrid work arrangement can be discussed).

 Work Arrangement:

• This is a full-time, on-site role based at our hub in Lagos.
• The nature of the work: receiving orders, quality checking, and coordinating shipments, requires physical presence at the hub.