Receptionist / Cashier

Receptionist / Cashier

Healing Grace medical center

Job Title

Receptionist / Cashier

Location

Namutumba Community, Uganda

Department

Health

Reports To

Clinical Officer

Status

Full-Time

Start Date

January 2027

Number of Positions

1

About AsOne Ministries

AsOne Ministries is a Christ-centered, non-profit organization committed to making disciples of Jesus and creating sustainable solutions in education, enterprise, health, and agriculture. We exist to end spiritual, relational, and economic poverty one community at a time by investing in holistic development in rural, underserved communities across Uganda. Our mission is rooted in personal and communal transformation that reflects the love and truth of Christ.

Position Summary

As the Receptionist/Cashier at AsOne Ministries, you are often the first and last point of contact for every patient and visitor at the clinic. You will be responsible for welcoming patients, managing appointments and patient flow, handling cash and payment transactions accurately, and maintaining clear financial and patient records — all while delivering warm, Christ-centered customer care that reflects AsOne's values in every interaction. You are expected to uphold the highest standards of honesty, accuracy, and confidentiality in handling both money and patient information.

Key Responsibilities

Reception & Front Desk Responsibilities

• Warmly welcome and receive all patients, visitors, and callers to the clinic, directing them to the appropriate service point.
• Register new patients and update existing patient records with accurate personal and contact details.
• Manage patient appointment scheduling, walk-ins, and queue flow to ensure smooth, orderly service.
• Answer phone calls and respond to inquiries promptly, courteously, and professionally, or direct calls to the appropriate staff member.
• Maintain a clean, organized, and welcoming reception and waiting area at all times.
• Coordinate with clinical staff to ensure patients are seen in a timely and orderly manner, communicating any delays with patience and courtesy.
• Provide accurate information to patients about clinic services, hours, fees, and procedures. • Handle sensitive patient inquiries and information with discretion and confidentiality at all times.

Cashier & Financial Responsibilities

• Receive and process patient payments for consultations, treatments, tests, and medications accurately and promptly.
• Issue receipts for all payments received, ensuring every transaction is properly documented.
• Maintain accurate daily cash records, reconciling cash collected against receipts issued at the end of each shift.
• Prepare and submit daily cash reports and banking summaries to the Finance Officer or Clinic Manager. • Safely handle, count, and store cash, ensuring proper security measures are followed at all times. • Process refunds, waivers, or fee adjustments only as authorized by the Clinic Manager or Finance Officer. • Support basic petty cash management and record-keeping as directed.
• Flag any discrepancies, suspected fraud, or irregularities in payments or records immediately to the Finance Officer or Clinic Manager.

Administrative Responsibilities

• Maintain organized, accurate, and confidential patient and financial records, both physical and electronic.
• File and archive patient registration forms, receipts, and financial documents in an orderly and retrievable manner.
• Support the compilation of daily, weekly, and monthly patient attendance and revenue reports. • Assist in managing office supplies and stationery needed for reception and cashier functions.
• Ensure compliance with clinic policies, financial procedures, and data protection standards in all record-keeping.
• Assist in preparing documentation for audits, inspections, or visits by health authorities or partners. Customer Care
• Greet every patient and visitor with warmth, respect, and a genuine smile, creating a positive first impression of the clinic.
• Listen attentively to patients' needs and concerns, responding with patience, empathy, and professionalism.
• Handle patient complaints, billing disputes, or frustrations calmly and courteously, escalating to the Clinic Manager where necessary.
• Communicate clearly with patients about fees, payment procedures, and what to expect during their visit, avoiding confusion or frustration.
• Show extra sensitivity and patience with elderly patients, anxious patients, and those in pain or distress.
• Maintain confidentiality and respect for every patient's dignity and privacy, especially regarding personal, medical, and financial information.
• Follow up courteously with patients regarding outstanding balances or missed appointments, maintaining respect and understanding.
• Model Christ-like kindness, patience, and integrity in every interaction with patients, colleagues, and visitors, reinforcing AsOne's people-first approach to care.

Collaborative & Team Duties

• Work closely with clinical staff, the Clinic Manager, and Finance Officer to ensure smooth coordination between patient flow, service delivery, and billing.
• Communicate promptly and clearly with colleagues about patient needs, urgent cases, or financial matters requiring attention.
• Participate in staff meetings, devotions, fellowships, and outreach initiatives as part of the AsOne community. Professional Development
• Reflect on customer service and financial handling practices, pursuing continuous personal and professional growth.
• Attend relevant training sessions on customer care, cash handling, and basic record management.
• Stay current with clinic policies, procedures, and any changes to fees or services.

Other Duties

• Perform additional duties as assigned by the Clinic Manager or administration as needs arise. What We're Looking For Required Qualifications & Experience
• Education: Diploma in Front Office Management, Business Administration, Accounting, or a related field.
• Experience: Minimum of 1–2 years of experience in a receptionist, cashier, or front-office role, preferably in a health or service-oriented setting.
• Basic knowledge of cash handling, bookkeeping, or basic accounting procedures is required. • A demonstrated personal Christian faith and commitment to Christ-centered service is an added advantage.

Behavioral Competencies

• Warm, friendly, and welcoming, with a genuine passion for serving people.

• High level of honesty, integrity, and trustworthiness in handling cash and confidential information. • Patient, calm, and composed, even when handling difficult patients or high-pressure situations. • Strong attention to detail and accuracy in record-keeping and cash handling.

• Excellent verbal communication and interpersonal skills.

Technical Competencies

• Proficient in basic cash handling, receiving, and daily reconciliation procedures.

• Skilled in patient registration, appointment scheduling, and record management.

• Basic computer literacy, including data entry and use of simple record-keeping or billing systems. • Capable of maintaining confidentiality and professionalism in a busy, people-facing environment.

Equal Opportunity Statement

AsOne Ministries is an equal opportunity employer. All qualified applicants will be considered without discrimination on any protected grounds. Your personal data will only be used for recruitment purposes and protected under the Data Protection Act.

How to Apply:
All applications will be received and reviewed through the BrighterMonday Portal by clicking on the 'Apply Here' section