IT Support Specialist

JOB PURPOSEThe purpose of this position is to provide effective IT support and maintain the organisation’s computer systems, networks, hardware, software, and related technology infrastructure within both a fast-paced abattoir and meat processing environment and the cattle feedlot. The successful candidate will ensure the smooth operation of all IT systems, provide technical assistance to staff, and support the implementation and maintenance of IT solutions in line with operational and business requirements.The role requires a hands-on individual who is able to work efficiently in a high-pressure, fastpaced production environment where downtime must be minimised to ensure continuous operations.KEY RESPONSIBILITIES (not limited to) Technical Support & Helpdesk- Provide first-line and second-line IT support to users across administrative and operational departments.- Route support queries to relevant 3rd party service providers and manage support tickets logged with 3rd party providers.- Troubleshoot and resolve hardware, software, printer, email, and network issues including specialised network integrated production equipment. - Install, configure, and maintain desktop computers, laptops, mobile devices, barcode scanners, and peripherals. - Assist users with Microsoft Office, Windows operating systems, and operational business systems. - Respond to IT support requests within agreed turnaround times to minimise operational downtime. Network & Systems Administration- Monitor and maintain local area networks (LAN), wireless networks, and internet connectivity across the facility. - Installing and crimping network cable (RJ45, RJ45 shielded, keystones etc)- Systems development where a combination of programming and domain knowledge is required IT Infrastructure & Operational Support- Perform routine system maintenance and updates. - Install and configure hardware and software used within office and production environments. - Support operational technologies including ...