Senior Receptionist

Outline of job role and purpose: A Receptionist ensures smooth running operations by channelling accurate information to all promptly and ensuring a warm welcome and heartfelt goodbye to all guestsKey responsibilities and accountabilities:Ensuring that daysheets are updated daily with correct information and shared with all relevant departments timeously.Assist with daily safari shop sales with guests and staffCommunication management – ensuring that all phone and radio calls are responded to as per company policy and procedures.Ensure all guest special requirements are noted, acted upon, and communicated to relevant departmentsAct as a central control point in any emergency situation and ensure you follow company policies and procedures with regard to any emergency situation.Assist with Kwandwe Logistics in terms of transferring guests, staff and deliveries to the correct destinations at the correct times.Guest and staff billing – ensure accurate billing and smooth running check-in and/or check-out procedureFollow Kwandwe Policies & Procedures with regard to payments received, gratuities, forex, and cash handling and managementProvide a professional and friendly service to all guestsEnsure all Front Office Duties are done as per the Front of House BOPSOutline of ideal candidate profile: The Front Office is the area of the Kwandwe Experience where guests form their first and last impressions of Kwandwe – this makes it really important for Reception staff to work hard to create a pleasant experience for guests to ensure their return. These competencies include the following requirements:PersonalityAn outgoing, warm, and friendly personalityNeeds to be well presentedPositive attitude, self-motivated, confident, and comfortable around people from all walks of lifeExcellent communication and interpersonal skills (listening skills, verbal communication, etc)Good sense of humour Specific Job SkillsGood guest relations abilities including effective listening and com...