JOB TITLE: GENERAL MANAGER NATURE OF JOB: FULL TIME INDUSTRY: REAL ESTATE, AGRIBUSINESS, DISTRIBUTION SALARY: KSHS.150,000-220,000 JOB LOCATION: THIKA

DUTIES AND RESPONSIBILITIES Strategic Leadership & Financial Performance

Assume full ownership of P&L outcomes, driving sustainable revenue growth and profitability.
Design and execute strategic initiatives aimed at increasing direct consumer access and engagement.
Lead annual and periodic business planning processes and present performance reports to senior leadership and the Board.
Champion market expansion initiatives in line with corporate strategy and key supplier partnership objectives.

Operations Excellence & Systems Development.

Oversee the full distribution value chain, including procurement, logistics, warehousing, inventory control and order fulfillment.
Develop, implement and continuously improve operational systems and standard operating procedures
Ensure strict adherence to established systems across all departments.
Maintain compliance with global distributor standards, governance requirements, and lead internal and external audit processes in line with best-in-class FMCG practices.
Drive operational efficiency by reducing waste, optimizing resources, and improving turnaround times.

People Leadership & Organizational Effectiveness.

Provide leadership to 5–8 direct reports spanning sales, operations, finance, and customer service.
Embed a consumer-obsessed, service-led mindset throughout the organization, ensuring consistent execution at every customer touchpoint.
Establish clear performance metrics, accountability frameworks, and review mechanisms.
Support talent development, leadership growth, and succession planning.
Promote cross-functional collaboration to deliver organizational goals.

Customer & Stakeholder Engagement.

Build and maintain strong relationships with key customers to ensure consistent service excellence.
Act as the organization’s representative at industry forums, supplier events and stakeholder engagements.
Manage relationships with suppliers, regulators and strategic partners.
Lead initiatives focused on improving customer satisfaction and long-term loyalty.

Performance Monitoring & Data Analytics

Define and track KPIs covering sales performance, operational efficiency and customer experience.
Use data insights to guide decision-making and continuous improvement initiatives.
Conduct structured performance reviews and implement corrective actions where necessary.
Ensure timely, accurate and reliable reporting to senior stakeholders.

Commercial Strategy Enablement

Partner closely with the Commercial Manager to align operational capacity with commercial objectives.
Support product launches, promotions and route-to-market initiatives through operational readiness.
Prepare operations to support growth, scalability and geographic expansion.

KEY REQUIREMENT SKILLS AND QUALIFICATION

Bachelor’s degree in Business Administration, Operations Management, Supply Chain or a related discipline
7–10 years’ experience in senior management roles with a strong operational focus
Experience operating within a mid-sized or corporate business environment
Proven ability to design, implement and institutionalize operational systems
Demonstrated responsibility for P&L management and delivery of financial targets

HOW TO APPLY

If you meet the above qualifications, skills and experience share CV on
Interviews will be carried out on a rolling basis until the position is filled.
Only the shortlisted candidates will be contacted.

Localisation	Thika, Kenya
Expérience	senior
Contrat	Temps plein
Clôture	dans 12 jours

GENERAL MANAGER

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